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Customer Service Contact

Centurion, Gauteng, South Africa
November 05, 2018

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Mpho Maduna

Manchester Crescent

Lenasia South, Gauteng

079*******/ 066*******


I am a competent and committed indivisual with valuable experience of working in different departments of major companies. Knowledge of developing, implementing and maintaining effective and professional credit control system. Highly focused on issues such as reviewing a company’s credit control procedures and developing and implementing enhancements where required. A consistent track record of successfully employing best business practices that improve efficiency,reduce operating costs whilst increasing productivity, all to tight time scales and within budget. Looking to join a reputable organization that offers excellent opportunities for progression and development.


Southview high

high school

Johannesburg, Gauteng

Tripple E

Business Practice

Krugersdorp, Gauteng

Employment History

Jacobs burnard & associates

financial recovery officer, Gauteng

January 2018 – September 2018

Handling in-bound -outbound calls pertaining to the settlement and collection accounts of major banks, through appropriate channels including payment inquiry.

1.While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.

2.Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.

3.Maintains up-to-date customer contact information in the collections systems.

4.May be required to support other queues to facilitate teamwork in the department.

5.Escalates and assists other team members with calls as needed.

6.Serves as a resource/subject matter expert and may provide training to fellow team members

7.May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work.

8.Other duties as assigned

Reference : DORIS

contact : 011-***-****

Manjanu Bros


Johannesburg, Gauteng

January 2017 – 2018


• Managing a team within the Distribution Centre

• Schedule customer collections

• Ensure stock is picked, quality checked and assembled timeously for customers

• Stock Management

• daily phone calls pertaining to collections

• Co-ordinate collections with security and reception

• Follow up with customers that did not collect as planned

• Resolution of queries by customers

• Capturing data on warehouse systems

• Ensure compliance with BOP and 6S standards

• Improving processes within the Distribution Centre

• Reporting on target achievement

• Delivering and maintaining excellent customer service

Reference : Avinesh Manjanu ( Director)

contact : Deceased

CSS Credit Solutions Services (Pty) Limited

Credit controller

Johannesburg, Gauteng

January 2015 – December 2016

Responsible for assessing the risk on new accounts by way of the credit information provided, reading financial accounts and establishing account histories. Also responsible for managing the payments made to or owed to the business and involved in all the stages of arranging, payments and delisting on ITC..


Arranging Naedo to make sure payments are made in criteria.

Arranging the terms and conditions for any financial agreements.

Ensuring any payments are made on time.

Involved in the re-negotiating of agreements.

Updating customer records & ensuring that administrative records are up to date.

Identifying accounts that will require special attention or investigation.

Sending request for documentation out and copy invoices, emailing, Arranging with creditors for settlements and obtaining paid up letters to be sent to the bureaus for removal and updating of ITC records. Investigating of for possible prescription on accounts. Handling account queries and resolving issues.

Reference : Mark Pillai contact : 011-***-****


Debt Collector

Johannesburg, Gauteng

March 2008 – September 2014

Verified information of overdue liabilities of the client

Organized daily phone calls to client in order to collect debts before due dates

Advised client of their accounts that needs to be cleared

Organized records and documentation of client for future reference

Reference : Neo Mokgara

contact : 071-***-****


Attention to detail

Ability to handle a large volume of transactions

A proactive approach to query resolution

Communication – The ability to express oneself clearly and effectively to clients and within the company.

Flexibility – Been able and willing to adapt to a variety of different situations and changes.

Disciplined Approach – Able to work in a disciplined and deadline driven environment. Punctual, Strong Attendance Record

Efficiency – Meet and Exceed all that is required of you in your job function and perform the job at a high standard.

Proactively identify risks - Be aware and report any issues that might put the Business at Risk.

Professional Skills

1. Professionalism,2. Honesty and Integrity. 3. Adaptability.4. Problem-solvingDependability/Reliability/Responsibility.6. Loyalty.7. Positive Attitude/Motivation/Energy/Passion 8. Self-Confidence.9. Self-Motivated/Ability to Work Without Supervision.10. Willingness to Learn .11. Leadership/Management Skills.12. Multicultural Sensitivity/Awareness.13. Planning and Organization .14. Teamworkawereness, : Intermediate


English, Afrikaans, Sesotho,Isizulu, Setswana, Isi Xhosa: Fluent

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