Mpho Maduna
Manchester Crescent
Lenasia South, Gauteng
ac7lzd@r.postjobfree.com
Summary
I am a competent and committed indivisual with valuable experience of working in different departments of major companies. Knowledge of developing, implementing and maintaining effective and professional credit control system. Highly focused on issues such as reviewing a company’s credit control procedures and developing and implementing enhancements where required. A consistent track record of successfully employing best business practices that improve efficiency,reduce operating costs whilst increasing productivity, all to tight time scales and within budget. Looking to join a reputable organization that offers excellent opportunities for progression and development.
Education
Southview high
high school
Johannesburg, Gauteng
Tripple E
Business Practice
Krugersdorp, Gauteng
Employment History
Jacobs burnard & associates
financial recovery officer, Gauteng
January 2018 – September 2018
Handling in-bound -outbound calls pertaining to the settlement and collection accounts of major banks, through appropriate channels including payment inquiry.
1.While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
2.Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
3.Maintains up-to-date customer contact information in the collections systems.
4.May be required to support other queues to facilitate teamwork in the department.
5.Escalates and assists other team members with calls as needed.
6.Serves as a resource/subject matter expert and may provide training to fellow team members
7.May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work.
8.Other duties as assigned
Reference : DORIS
contact : 011-***-****
Manjanu Bros
Supervisor
Johannesburg, Gauteng
January 2017 – 2018
duties:
• Managing a team within the Distribution Centre
• Schedule customer collections
• Ensure stock is picked, quality checked and assembled timeously for customers
• Stock Management
• daily phone calls pertaining to collections
• Co-ordinate collections with security and reception
• Follow up with customers that did not collect as planned
• Resolution of queries by customers
• Capturing data on warehouse systems
• Ensure compliance with BOP and 6S standards
• Improving processes within the Distribution Centre
• Reporting on target achievement
• Delivering and maintaining excellent customer service
Reference : Avinesh Manjanu ( Director)
contact : Deceased
CSS Credit Solutions Services (Pty) Limited
Credit controller
Johannesburg, Gauteng
January 2015 – December 2016
Responsible for assessing the risk on new accounts by way of the credit information provided, reading financial accounts and establishing account histories. Also responsible for managing the payments made to or owed to the business and involved in all the stages of arranging, payments and delisting on ITC..
Duties:
Arranging Naedo to make sure payments are made in criteria.
Arranging the terms and conditions for any financial agreements.
Ensuring any payments are made on time.
Involved in the re-negotiating of agreements.
Updating customer records & ensuring that administrative records are up to date.
Identifying accounts that will require special attention or investigation.
Sending request for documentation out and copy invoices, emailing, Arranging with creditors for settlements and obtaining paid up letters to be sent to the bureaus for removal and updating of ITC records. Investigating of for possible prescription on accounts. Handling account queries and resolving issues.
Reference : Mark Pillai contact : 011-***-****
VVM
Debt Collector
Johannesburg, Gauteng
March 2008 – September 2014
Verified information of overdue liabilities of the client
Organized daily phone calls to client in order to collect debts before due dates
Advised client of their accounts that needs to be cleared
Organized records and documentation of client for future reference
Reference : Neo Mokgara
contact : 071-***-****
KEY SUCCESS FACTORS
Attention to detail
Ability to handle a large volume of transactions
A proactive approach to query resolution
Communication – The ability to express oneself clearly and effectively to clients and within the company.
Flexibility – Been able and willing to adapt to a variety of different situations and changes.
Disciplined Approach – Able to work in a disciplined and deadline driven environment. Punctual, Strong Attendance Record
Efficiency – Meet and Exceed all that is required of you in your job function and perform the job at a high standard.
Proactively identify risks - Be aware and report any issues that might put the Business at Risk.
Professional Skills
1. Professionalism,2. Honesty and Integrity. 3. Adaptability.4. Problem-solvingDependability/Reliability/Responsibility.6. Loyalty.7. Positive Attitude/Motivation/Energy/Passion 8. Self-Confidence.9. Self-Motivated/Ability to Work Without Supervision.10. Willingness to Learn .11. Leadership/Management Skills.12. Multicultural Sensitivity/Awareness.13. Planning and Organization .14. Teamworkawereness, : Intermediate
Languages
English, Afrikaans, Sesotho,Isizulu, Setswana, Isi Xhosa: Fluent