Customer Service Engineer

Faouzi KHADHRI

Address : Bin Mahmoud Street, Doha

Phone number : (009**-********

E-mail: ***************@*****.***

Date of birth : 02/05/1990

Nationality : Tunisian

Visa Status: Working Visa with NOC

Call Center Operative

Summary

A highly motivated and reliable call centre operative with four years’ experience in a variety of customer service departments. Focused on providing a first class customer experience and resolving any queries, complications or issues that may arise. An excellent communicator with a confident telephone manner and a natural affiliation to customer needs. An enthusiastic approach combined with a genuine warmth and dedication to customer satisfaction inspires confidence in the customer and among colleagues. Employment History

Oct 2017 – Jun2018: Call Center Operative

Optimal Call Center

Tunis, Tunisia

Responsibilities

Receiving and dealing with all initial customer communications

Providing accurate information and advice

Guiding all customer issues to a satisfactory conclusion

Following up on ongoing customer cases and communicating progress to management and customer

Creating and maintain customer call logs

Aug 2015 – Dec 2016: Sales Advisor

Eectro Nabli

Sfax, Tunisia

Responsibilities

Surpassed Quarterly sales goals targets by 15 percent with increased attention to customer education and devotion to friendly customer services.

Sought out new clients by using current established network of contacts with attendance at industry trade shows, conference, workshops and other networking events. Jul2014-jul2015: Front Desk Agent

Hotel Mouradi Palace 5*

Sousse, Tunisia

Responsabilities

Accomplishes all check-in and check-out functions in a courteous, amiable and efficient manner.

Welcomes each guest who enters the Lodging Reception Center and answers inquiries with accurate responses.

Addresses stressful or emergency situations with composure and solutions.

Answer incoming calls using correct greeting and telephone etiquette. Education

• 2011-2014: Bachelor degree in Geological and Environmental Engineering from the National Engineering School of Sfax, Tunisia

• 2009-2011: 2-years intensive program preparing for the national competitive exam for entry to engineering schools at Scientific Unviversity of Sfax, Tunisia

• 2009: Baccalaureate degree of experimental science Thelapet High School, Tunisia Languages

Language Oral Written

Arabic Native Native

English Good Good

French Good Good

Italian Basic Basic

Skills

Handling design software: Adobe Illustrator, ArcGIS, CorelDRAW

Geophysics software:, Petrel, Surfer, Canvas

Office: Microsoft Excel 2007, Microsoft Word, Microsoft PowerPoint

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