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Sales Manager

Manama, Manama, Bahrain
November 05, 2018

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Personal Details:

Name: Abeer Ahmad Radhi

Nationality: Bahraini

D.O.B.: 27th JULY 1980

C.P.R. No.: 800708652

Mobile No: 39930344 - 33874448

Professional Work Experience

Company: Ossis- Amwaj Islands

Amwaj Islands

Sep 2009 to Date

Dept : HR department

Job Title: Group HR & Admin Manager

Specific responsibility:

Group HR & Admin Manager Ossis, Amwaj Property, Argon, Amwaj Marina, Meena, The Grove resort, Dala and Meritas Group – responsible of more than 14 companies in Amwaj islands.

Recruitment - hiring staff, producing job descriptions, placing adverts, working with recruitment consultancies, organizing interviews and running assessment centers.

To implement recruitment policy and procedures and, facilitate and administrate recruitment processes, to ensure the company’s manpower requirements are fulfilled, using best practice methods of selection to work closely with the divisions to provide support and to advise on recruitment and selection processes

Training and development - putting together a staff training program and identifying suitable courses for staff/ design and implement staff appraisal systems and develop effective training policies and direct and ensure the planning, conduct and completion of all training programmes. Maintain direct liaison with the Regulatory Authority on all matters concerning mandatory training and checking requirements.

Responsible for the professional, personal and disciplinary management of all subordinate personnel, in cooperation (as necessary) with the Human Resources department.

Responsible for the preparation of the department’s budget, in cooperation with the applicable financial controller, and ensuring that expenditure are properly controlled against the approved plans and budgets.

Compensation & Benefits - responsible for all compensation policies and employee benefits programs for all employees across the network including design, development, implementation, and administration of policies and procedures. Compensation duties often include merit and salary increases, salary and allowance surveys, incentive plans, and other executive programs. Benefits responsibilities often include life, health, disability insurance programs, reward and retirement programs.

Payroll - Process employee payroll payments on time and through the appropriate channels, complete all HR reporting documents and submit them for CEO approval, calculate and deduct appropriate amounts from payroll checks, including tax withholdings and other garnishments, verify all overtime hours with the appropriate management personnel prior to issuing payroll checks, obtain and verify direct deposit banking information from employees, oversee internal payroll and accounting audits on a semi-annual basis and maintain general ledger with regard to payroll transactions

Salary reviews - researching salaries and ensuring they are in line with legal requirements and industry standards

Advise senior management on pay and conditions, retention rates and business policy affecting employee relations.

LMRA, Gosi

MOIC – renewal CRs, applying for new CRs, preparing the MOA, board resolutions, dealing with all ministries to get all approvals that the CRs needs, submission the annual audit reports to BIC

Administration - Plan, organise and control the Human Resources functions of the assigned division. To provide the necessary HR support and services that will help organizations and line managers achieve their business objectives efficiently and effectively.

Ensure staff attendance and punctuality record is maintained accurately and submits reports on delinquent staff for management to take corrective action in order to maintain a proper discipline level.

Prepare annual leave chart for all staff within the division in conjunction with concerned department according to the organizational policies and ensure every staff member proceeds on leave accordingly.

Staff welfare - providing counseling facilities and sports and social activities for staff.

Industrial Relations - Investigate complains against staff by interviewing the defendant employees, staff witnesses and plaintiff manager and present final arguments in support of the case and advise on the appropriate disciplinary action.

Represent the company at the Ministry of Labour and Social Affairs in any labour dispute.

Vet any decision on termination to ensure that the correct procedures have been followed and monitor the application of disciplinary procedures by functional Managers.

Deal with any queries from functional Managers on disciplinary matters, labour law or Social Affairs.

Policy development and Documentation - writing staff handbooks, HR Policy, Rules and regulations, contracts, staff memos, and issuing written offers of employment, promotion etc.

Other Activities:

From Feb 2011 to Oct 2011

Member in building permit Committee in Amwaj Islands

Specific responsibility:

Reviews plans, engineering and permit documents provides information to members of the public/permit applicants regarding building permit requirements, inspection, and general requirements of the permit process.

Provides information to members of the public/permit applicants regarding building permit requirements, inspection, and general requirements of the permit process; obtains general information from customers regarding permitting needs.

Processes and issues building, electrical, plumbing, mechanical, grading, and other related permits.

Handling Security Department in Amwaj Islands

Temp period for one year

Specific responsibility:

Plan, arrange and activate a security system with personnel and equipment.

Planning and activation of Rota patrol systems Control of patrols, tours and check points as required

Liaison with the local police and other civil defense authorities

Controlling outsourced security activities.

Special functions and events control, High profile and VIP personnel security tours

Planned and phased requirements of security needs and of monitoring systems upgrade.

Control of traffic on main roads and check points and Regular monitoring of site activity

Enforcing of driving regulations (speed, direction, one-way, etc.)

Mar 2003 to 2009 in Gulf Air

Dec 2008 to Aug 2009

Dept : Industrial Relations / HR Department

Job Title: Industrial Relations coordinator

Specific responsibility:

Investigate complaints against staff by interviewing the defendant employees, staff witnesses and plaintiff manager and present final arguments in support of the case and advise on the appropriate disciplinary action.

Represent Gulf Air at the Ministry of Labour and Social Affairs in any labour dispute.

Vet any decision on termination to ensure that the correct procedures have been followed and monitor the application of disciplinary procedures by functional Managers.

Deal with any queries from functional Managers on disciplinary matters, labour law or Social Affairs.

Formulate staff rules and regulations in liaison with the Legal Advisors and Ministry of Labour to enable the Company represented by HR Department to update the existing staff regulations in order to prevent or minimize legal loop-holes.

Responsible for the provision of sufficient and satisfactory information from the headquarters sources for all the staff legal cases being raised in outstation countries against the Company in order for the company’s advocate to defend company’s case/interest.

Attend “Board of Review” usually held in Operations Division where investigation on cases related to pilot of operational and general issues are carried out in order to ensure the committee’s decisions do not violate the company’s rules and regulations and Labour Law and/or the committee’s decision do not cause financial loss as the Company has invested considerable amount of money in training pilots.

Monitor the application of disciplinary procedures by functional Managers.

Participate as a member of the Appeals Committee.

Observing, reporting and following up on staff disciplinary cases.

Updating and recording on the system disciplinary actions and warnings issued.

Responsible for disciplinary management, preliminary grievance handling and inquiries regarding any grievance and dispute mediation.

Recording and preparation of files and keeping accurate records of disciplinary actions taken on all levels. (1st, 2nd, Final Warnings and Terminations).

Updating records of all cases and maintaining Industrial Relations Department Filing System and updating the main staff personal file.

Preparation of Monthly Industrial Relations statistics.

Assisting all Departments and Divisions with disciplinary procedures and disciplinary actions.

Writing Records of Interview both in Arabic and English.

May 2008 to Aug 2009

Dept : Payroll/ Human resources information System

Job title: HR System Specialist

Specific responsibility:

Assist in developing and delivering appropriate programmes and initiatives, which will support management to meet the company HR objectives.

Insure the proper analysis specifications and requirements of various users are presented for enabling development and implementation of systems on schedule according to budget.

Design, develop, test and direct on-going administration of HR information system

Develop, enhance and liase with user departments on the functionality and productivity of HR systems and ensure that the needs of departments are addressed.

Coordinate with IT department to sort out the users problems with regards to HR systems

Control all users ID and access level.

Monitor progress of project implementation and respond to any additional opportunities, delays or other problems and clear any obstacles to success.

Organize user training on (Oracle, Systems).

Assist Manager Systems and Industrial Relation in the conversion from present system to the new system.

Control the system access security.

Verify the user request call for HR Systems (ID, CAPS, PATS).

Other Activities in HR Department in Gulf Air

Assisted Insurance & Industrial Accident Department to finalize the pending work.

Organized and managed the Long service award ceremonies & presented the ceremonies (I was the Master of the ceremonies).

Organized and managed the employee of the month (award).

Assisted to organize the fingerprint registration process.

Feb 2007 to May 2008

Company: Gulf Air

Section: Business Unit - Cargo

Job title: Cargo Reservation coordinator

Specific responsibility:

Receives cargo inquiries and makes computerised reservations in line with GF procedures.

Accept bookings from customers and offer efficient sales services for walk-in customers as well as attending telephone requests for cargo space bookings.

Constructs cargo rates and calculate dimensions using GF systems to utilise the full capacity of the pallets/aircraft and to facilitate the Cargo Officer’s work.

Receives inquiries with respect to fares, rules, regulations of cargo shipments on GF flights / complaints via telephone, telex and callers to the office and answers all queries promptly and efficiently to ensure smooth operation of office and good PR image.

Issues and files GF airway bills AND Collects cash sales of airway bills and prepares airway bills sales reports.

Sends/files all outgoing and incoming SITA telexes. Action all routine correspondence relating to reservations, proof of deliveries, trucking for imports etc.

Liaises with other stations of the status of flight capacities, changes, cancellations, etc.

Confirms and chase any pending reservations of special requirements.

Ensures that GF procedures and rules of dangerous goods, livestock and other cargo are followed

Mar 2003 up to Feb 2007

Company: Gulf Air

Section: Bahrain-Finance

Job title: Accountant

Specific responsibility

Responsible for the day to day performance of the General Accounting functions

Supervise, develop and train

Assist in managing other tasks/projects as required by the Controller

Analyze and perform accounts reconciliation

Check Gulf Air cargo sales report, cargo agent sales report and passenger/ tickets sales reports.

Receive daily passenger/ tickets sales report and check constantly the sales collection account to ensure accuracy of the same

Checking all tickets received with sales report ( cash, credit card & invoices)

Check the monthly sales returns of GF sales agents and invoice them and provide management with status reports about their outstanding debts.

Check distribution of ticket stock to agents and ensure that is effected in accordance with gulf air procedures (one month consumption only are available at any time).

Enter all data in to the system and register all short payment when found and take the suitable actions.

Receive cargo sales report and check the sls report, rate,weght, net …

Make all calculation befor entering data in to the oscase system and checking the air waybill stock

Education and Qualifications

Bsc In Business Administration ( Management System) _ Arab Open University

BSC In Art _ Open University_ UK

IATA Senior Management Diploma _ IATA Training & Development Institute

Accounting Diploma _ Delmon University

Legal Certification in Employment Law _ Expert Rating Global Institute

Certificate In Human Resources/Personnel Management Program _

Golden Trust Institute

Certificate Talent Management Workshop on Performance Management-Tamkeen

Certificate Talent Management Workshop on Recruitment & Selection-Tamkeen

Certificate Talent Management Workshop on Problem Solving & Decision Making-Tamkeen

Certificate Talent Management Workshop on Managing Organization-Tamkeen

Certificate Talent Management Workshop on Training & development-Tamkeen

Certificate Talent Management Workshop on Bahrain Labour Law-Tamkeen

Jan 2007 Cargo Acceptance & Handling - GF Training Center

April 2007 Cargo Wise System - GF Training Center

Foundation Certificate_ BTI

General English Language Courses _ Polyglot Certificate

1998 High Certificate _ Isa Town Commercial School

Skills& a bility










Ms Word

Ms Excel

Ms Power Point

Wide background in Public Relation & Customer Service.

Successful communication with others.

Good in giving suggestions for a better performance.

Excellent computer literacy in Windows, MS Office, Internet.

Ability to deal with customers

Ability to work under pressure

Ability to learn and study to improve my skills and knowledge

Hardworking and good understanding.

Fast learner and ready to take responsibility.

Strong personality.

Active in teamwork.

Plus 96 Hours Training In Ticketing & Reservation:


Fluent in both English & Arabic

Other Information

Note: All supporting documents are available upon request.

I hope the above information would persuade your needs and I am looking forwards to hearing from you soon.

Contact this candidate