–>> CONTACT

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*** ****** ******* ****, ******, GA 30115

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770-***-****

:

ac7lui@r.postjobfree.com

>> EDUCATION

Coursework in Business Administration

Indiana University

Purdue University Indianapolis

Indianapolis, IN

>> CERTIFICATION

Human Capital Management (HCM)

Society of Human Resources

Professional in Human Resources (PHR) Certification

Society for Human Resource Management (SHRM)

>> LICENSE

Real Estate License

State of Georgia

>> AFFILIATION

Society for Human Resource Management (SHRM)

>> QUALIFICATIONS PROFILE

Multifaceted and performance-focused professional, offering broad-based knowledge and experience in sales management operations and general administration. Armed with proven record of success in driving company profitability and improving productivity through excellent leadership, organization, negotiation, and communication skills. Adept at selling various products and services, identifying client needs, and coordinating with all levels of professionals to ensure optimum results. Knowledgeable of business development, account management, and individual consultation. Technically proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

>> PROFESSIONAL EXPERIENCE

Automatic Data Processing (ADP), Various Locations

Vice President, Executive Relationship Management 2010–2018

Executive Relationship Manager 2007–2010

Director, Sales Training Design and Delivery – ADP Major Accounts 2003–2007

Divisional Human Resource Product Manager 1998–2003

Sales Business Consultant 1993–1997

Production Manager 1988–1992

Account Manager 1980–1987

Strategic Sales Leadership

Mentored all new Major Accounts business unit sales associates on company products and sales skills with approximately 250 sales individuals annually

Provided managerial direction on the creation of soft skills sales training

Trained a team of 28 sales professionals throughout Illinois, Indiana, Michigan, and Pennsylvania, and rendered managerial input on performance reviews

Launched new products and services for key clients to drive profits and ensure client retention

Partnered with Sales Team in many ADP locations to demonstrate product value and return on investment (ROI) to prospective clients

Customer Service and Relations

Assumed responsibility in identifying and evaluating prospective client needs

Took charge of aligning client needs and business objectives with ADP product offerings

Guaranteed the highest level of client satisfaction by proposing new products, processes, and services

Cross-functional Collaboration

Created product training plans in cooperation with various business consultants

Partnered with client senior leaders in ensuring alignment between ADP offering and clients’ strategic plans

Collaborated with ADP corporate and other business leaders regarding the build out of a new business unit

Aligned with ADP leadership regarding the development and modification of internal processes related to client service deliverables

Growth Development and Impacts

Guided the Relationship Management Team in selling and launching 1,100 clients with an annual revenue value of more than $125M as vice president of Executive Relationship Management

Steered efforts in acquiring and launching 20 clients, 89% satisfaction rate, and 93% retention rate during first year of employment as executive relationship manager

Played integral role as director of design and delivery, responsible for directing a team of sales trainers that provided training updates to existing Major Accounts Sales Team members with almost 1,000 sales associates on the team

Served as driving force in the successful attainment of 100% sales plan year-over-year (YOY) for the division from 1998–2018

Achieved a client satisfaction rate of 8.9 of 10 and client retention rate of 91% by partnering with the client and service leaders to resolve outstanding issues quickly and accurately as an account manager

Successfully created proactive service plans to ensure consistency in service delivery

Garnered five performance-based incentive trips from President’s Club throughout employment for exemplifying outstanding sales support and leadership

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