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Customer Service Office Assistant

Location:
Doha, Doha, Qatar
Posted:
November 05, 2018

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Resume:

CURRICULUM VITAE

ALUSA RACHAEL ALIANDA

P.O. BOX 292**-*****

NAIROBI,

PERSONAL DETAILS

Date of Birth : 23/07/1990

Religion : Christian

Marital status: Single

Telephone: +974******** Email address: ac7lu1@r.postjobfree.com

LANGUAGES: English,Swahili,Arabic.

CAREER PROFILE

To apply my skills and knowledge towards a co-operate culture that would tap my potential to the most productive results.

COMPETENCIES/SKILLS

Friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort in the time required, as well as the passion to serve customers.

Team player who has a strong ability to motivate others and resolve conflicts.

Working proficiency in Microsoft office applications (MS word, PowerPoint, excel and internet)

EDUCATIONAL BACKGROUND

March 2010- August 2010: INTERSTATES COLLEGE

Certificate in computer application packages

2005-2008 : SHINERS GIRLS HIGH SCHOOL

Kenya Certificate of Secondary Education

1995-2004 : DRIVE-IN PRIMARY SCHOOL

Kenya Certificate of Primary Education

WORKING EXPERIENCE

March 2015-April 2017: HOUSEKEEPER, SAUDI ARABIA

Duties and responsibilities

Sweeping, mopping, vacuuming, floors using brooms, mops and vacuum cleaners.

Cleaning of rooms and tiding up assigned area

Maintaining assigned work area in a clean and safe condition.

Vacuum all carpeted areas.

Remove all rubbish

Sweep and mop floors

Clean and disinfect toilets

Carrying out any minor maintenance as instructed or required.

Maintaining all cleaning equipment, and report on any breakages or replacement

Cleaning and disinfecting sinks, countertops, tables, chairs, refrigerators.

Emptying wastebaskets and recyclables and transports to disposal area.

Cleaning rugs, carpets, and upholstered furniture, using vacuum cleaner

Cleaning and disinfecting sinks, countertops, toilets, mirrors, floors,

Polishing metalwork, such as fixtures and fittings.

May 2014- January 2015 : HOUSEKEEPER, KIPEPEO HOTEL, NAIROBI.

-Working as part of a team cleaning and resetting rooms to deliver the best possible standards of cleanliness and hygiene. Reacting to guests requests positively and carry out any requests within reasons.

-Completing daily and weekly cleaning schedules.

-Responsible for the maintaining of housekeeping standards in the hotel, gym and spa.

October 2013-January 2014: VOLUNTEER TRAINING AND RESEARCH DEPARTMENTS. NAIROBI WOMEN’S HOSPITAL.

-Database Intern/volunteering/Students development

-Revision of interview tool kits for the new students, updating students’ financial accounts.

-Career counseling to the students, assisted in classroom administration i.e. teaching communication skills and keeping students attendance records.

March 2013-July 2012 : BOOKER TEE ENTERPRISES

I worked as a sales and marketing staff and my duties entailed:

Selling and marketing of Mary Kay facial and body beauty products.

Quotation and invoicing of the beauty products for easy payment transactions.

Dealing with customers complaints professionally.

Giving answers to customers’ questions or concerns related to the beauty products and also demonstrate good knowledge of the beauty products.

Reporting the daily/ weekly sales accurately.

January 2011-June 2012: POST BANK KENYA

I worked as an office assistant and my duties entailed:

Banking of cheques.

Ensuring good communication and coordination among the relevant departments on meeting schedules and customer service issues.

Maintaining quality customer service by answering the phone, greeting customers and assigning badges to visitors of the bank

Filing documents and also developing or modifying filing practices.

Operating other office equipment such as printers, copy machines and scanners.

STRENGTHS

Maintaining confidentiality, integrity and high conduct of professionalism.

Good communication skills.

Industrious with the ability to meet deadlines.

INTERESTS

Reading/Socializing.

cooking.

Sharing ideas.

REFEREES

AVAILABLE WHEN REQUIRED.



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