Gregory Brown, SMC, SCSA, ITIL

(***) *** - **** ac7lst@r.postjobfree.com

PMO/Project Management Profile

Well-rounded technical career with 13+-year track record of successful project management and coordination.

Proven Project Management Professional with experience leading, managing, and mentoring IT professionals within the IT space. Notable expertise overseeing cross-functional project teams (internal and external), and complex projects and implementations, while managing all aspects of project plan execution taking full ownership for the complete project life cycle. Able to adapt and operate effectively in ambiguous or rapidly changing environments. Capable of working independently and/or in a team as well as being self-motivated. Experienced in providing guidance on complex issues and career development. Well-versed in team building and conducting one-on-one and group training to improve productivity. An expert in managing multiple projects and teams, defining, leading and developing project plans, schedules, tasks, timelines and deliverables. Adept in risks and issues management and working across various lines of businesses (LOBs).

Core Competencies:

Program/Project Management

SDLC/Scrum Master

Systems Launch / Implementation

Client Relationship Management

Team Building & Mentoring

Process Improvement

Enterprise Software Packages (ESP)

Quality Assurance & Testing

Resource Planning/Management

Problem Resolution / Troubleshooting

IT Storage Solutions

Professional Experience

BLUE CROSS BLUE SHIELD OF SOUTH CAROLINA, Columbia, SC

Senior Project Leader 2016 – Present

Manage and coordinate projects across Medicare, Tricare and Corporate LOBs managing teams of IT professionals implementing software, technological solutions and services across different platforms. Interfaces directly with clients to define project requirements, scope of work, resources, cost estimate & budget, schedule and milestones, quality metrics, and risk identification. Ensure compliance with IT and corporate policies and procedures and all HIPAA standards. Direct cross-functional project teams, providing leadership, and guidance on all project tasks, ensuring on time completion of project milestones and final deliverables. Operate as primary point of contact for all client interactions, providing weekly status updates, managing change, and determining project impact for approved out-of-scope changes. Interact with senior leadership and major stakeholders to establish strategic plans and objectives for programs and/or projects. Educate LOBs on project issues, technology hurdles, and new avenues to leverage service offering.

Key Contributions:

Created training material to on-board new Project Leaders, provided ongoing coaching and guidance.

Manage program for a collection of related projects associated with a platform upgrade.

Organizes and leads necessary team training to improve the effectiveness and performance of the teams.

Worked with Software Team to Customize and Implement Enterprise Software Package (Off the Shelf).

Successful implementations across various technological platforms/stacks: SQL, Solaris, Citrix, NAS Storage, Hosted and Non-Hosted

UNION BANK/MUFG, Valley Cottage, NY

Associate Vice President Project Manager - Infrastructure & Product Development 2013 - 2016

Directed all aspects of project management and execution including the development of project delivery plans and objectives, scope, technical approaches, constraints, risks, assumptions, resource allocations, and budgets. Managed resource allocations on all projects to ensure efficiency and effectiveness in delivering projects on time while adhering to strict quality standards. Performed root cause analysis to identify and eliminate project risks, improving the delivery of new infrastructure, services, and products. Managed software development team interfacing with 3rd party vendors to implement off the shelf software packages. and clients. Analyzed post-production release issues, and correlated findings with project implementation plans to minimize production impact. Analyzed work project progress to provide objective reporting of project status. Ensure risks are managed in an effective and efficient manner according to PMO guidelines. Managed development team for JavaScript, HTML, web services development and Content Management.

Key Contributions:

Lessons learned sessions for process improvements and knowledge sharing.

Mentor and coach to other project managers on the team.

Lead development team in implementing Enterprise Software Package for banking systems.

JOHNSON & JOHNSON, Raritan, NJ

Senior Enterprise Project Manager 2013

Oversaw the execution and delivery of complex project engagements, ensuring compliance with quality standards by utilizing quality control tools for defect management. Managed business process reengineering, project methods, tools, and metrics, and utilized problem-solving techniques to resolve technical and project-related issues. Communicated project status to executive leaders and project stakeholders in weekly status meetings and update reports; track and manage budget and planned-vs-actuals for reporting.

Key Contributions:

Employed corporate enterprise PMO best practices to gather business requirements, establish criteria for project milestones and final deliverables, allocating resources, and develop project plans.

Captured and documented lessons learned to analyze and improve processes for future engagements.

Managed SAP Enterprise Software Package software development team through customization and implement.

JPMORGAN CHASE, Newark, DE

Project Manager 2011 - 2012

Coordinated with business units to gather requirements encompassing multiple initiatives and dependencies. Coordinated activities between different work streams to identify changes in scope. Monitored project metrics to identify deviations in data and degradation in performance quality. Ensured performance and data integrity aligned with Key Performance Indicators (KPIs), and collaborated with quality control teams in reviewing and improving test plans and properly evaluate project deliverables.

Key Contributions:

Successful delivery of data migration, infrastructure consolidation, relocation, and upgrade projects on time, within budget, and adhering to quality standards.

Improved project management processes by collaborating with senior management to update methodologies, policies, and procedures, and increasing productivity.

THOMSON REUTERS, New York, NY 2005 - 2011

Technical and Global Software Development Project Manager 2008 – 2011

Managed global software development projects with cross-functional virtual project teams delivering JavaScript, HTML, web services development and Content Management projects on time and within scope using SDLC/Agile methods. Managed team transition from SDLC over to Agile methodologies; act as Scrum Master, sprint definition, held 15 minute standups and workflow definition. Primary point-of-contact and liaison between teams and project stakeholders, managing various dependencies across business units and customers to minimize adverse impacts on the project. Responsible for ensuring knowledge sharing globally. Provided regular communication to the team on performance, strategies and operational objectives.

Key Contributions:

Collaborated with quality control to validate use cases and test plans for testing scenarios, and tracked results against Key Performance Indexes.

Coached and mentored project team members and monitored overall performance. Provided updates to department managers and handled all escalations and issues during new product releases, servicing, and patching.

Manage all aspects of an SDLC process including project timelines, scope, budgets, resources, and delivery

Data Center Engineer and Implementation Team Manager 2006 - 2008

Managed data center implementation project team consisting of six direct reports for end-to-end service delivery across different platforms executing all daily operational/project activities including rack, stack, and cabling, server and database, security devices, and SAN (EMC, HAD) installs. Managed team functions including monitoring and evaluating the data centers’ servers, ensuring the team performed proper connectivity checks ensuring system accessible. Analyzed and monitored issues with data center equipment, developing and implementing solutions to reduce or eliminate future occurrences.

Key Contribution:

Managed operations for various data centers, and directed activities and assignments for a team of consultants tasked with implementing new data center buildouts. Handled all vendor engagements associated with the new data center buildouts.

Trained technical staff on using the new asset management software in preparation for providing ongoing support for end-users and executive staff.

Provided vendor management during the infrastructure buildout of the new data center and daily operations.

Systems Administrator 2005 - 2006

Oversaw the operation of computer systems, including installation, updates, and maintenance. Coordinated security scans for unauthorized networks, and developed measures to prevent LAN breaches. Administered and managed Active Directory Users and Group accounts, maintaining detailed records of access requests for routine security audits. Performed general maintenance, backups, and repair computer systems and peripheral equipment located throughout the organization. Ensured timely incident resolution and service restoration per SLAs for all service-impacting issues through incident and problem management processes and procedures. Network infrastructure monitoring across the lan and wan, first level of support for problem/incident management.

Key Contribution:

Troubleshot UNIX, Windows and networking issues using new monitoring tools and successfully closed all incidents with over 90% success rate.

Analyzed and configured PCs with latest operating systems, installed patches and software applications.

Technical Proficiencies

Platforms:

Solaris, Windows, NAS Storage, zLinux

Applications:

Virtual Connect Support Utility, WebEx, SharePoint, Support Ticket Documentation Tools, Clarity, WMS, MS Project, MS Office, Plan View, Mind View, WRM, Jira

Hardware:

Servers and Workstations, Storage Devices, Networking Devices

Education and Credentials

Master of Science, Project Management Keller School of Management, DeVry University, Chicago, Illinois

Bachelor of Science, Network & Communications Management DeVry University, New Brunswick, NJ

Associate of Applied Science, Network & Communications Management DeVry University, New Brunswick, NJ

Certified in Belkin Infrastructure Wiring

SCRUMstudy Scrum Master Certified

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