Paul S. Sarnowski

* ********** ***** *** **** Boston MA 02114 857-***-**** ac7lsj@r.postjobfree.com

Regional Sales Director

Experience

Electronic Merchant Systems, Boston MA June 2017 - Present

Direct Sales General Manager

•Managed Northeast office(NYC through Northern Maine) and was responsible for direct and remote sales representatives

•Responsible for 12 sales representatives and 1 assistant managers territory management, training, direct sales appointments and overall customer follow ups 24/7

•Consistently hit and exceeded sales goals including personally contributing sales in order to exceed expectations set by corporate office. Currently at 126% to goal with a revenue of 3 Million +.

•Constantly recruited, trained, inspired and lead by example my team to become independent highly successful sales persons

Iora Primary Care, Boston, MA September 2016 – April 2017

Regional Sales Manager

•Independently managed 2 northeast facilities and coordinated all efforts with 3rd Boston based corporate office

•Responsible for sales representatives scheduling, locations and in-house/out of house coordination for events and marketing

•Managed a team of inside sales call center representatives using Salesforce call metrics, lead follow up and analysis and distribution

•Coordinated with medical staff for practice coverage, event staffing, patient medical needs and patient referrals. Coordinated meetings with community leads to arrange events, fairs and drive new business to our facilities

US Medical Imaging, Tampa, FL June 2015 – August 2016

Call Center Sales Manager

•Successfully managed 40+(center wide, 15 personally) service representatives

•Scheduling, monitoring, coaching, issuing discipline, performance management, full cycle team recruiting

• Organized on and offsite job training,, training and recruiting

•Workforce adherence, KPI’s, general center metrics and campaign management

•Converted a largely customer service based center over to a sales driven center

•Implemented new sales strategies and drove metric based performances

•Increased sales 30% in 3 months. Top performing manager 2015 – 2016

ServiceMaster, Tampa, FL December 2012 – October 2014

TruGreen Call Center Sales Manager

Successfully managed 30+ service representatives. Scheduling, monitoring, coaching, issuing discipline, performance management, full cycle team recruiting

•Negotiated major corporate accounts and multi residential and business contracts including operational and contractual agreements

•Worked in conjunction with ServiceMaster teams to coordinate marketing campaigns and lead sharing and generation between ServiceMaster corporate programs

•Exceeded monthly bonus program (March, April, May 2013 150% to projected budget)

•Top performing (1 of 14) call centers for 2013 and trained other call center managers on how to increase revenue while establishing monthly, quarterly and yearly sales projections and campaigns

Bisk Education, Tampa, FL January 2009 – December 2012

Call Center Sales Supervisor

Successfully managed 30+ service representatives

Scheduling, monitoring, coaching, issuing discipline, performance management, full cycle team recruiting

•Negotiated major corporate accounts and multi residential and business contracts including operational and contractual agreements

•Worked in conjunction with ServiceMaster teams to coordinate marketing campaigns and lead sharing and generation between ServiceMaster corporate programs

•Exceeded monthly bonus program (March, April, May 2013 150% to projected budget)

•Top performing (1 of 14) call centers for 2013 and trained other call center managers on how to increase revenue while establishing monthly, quarterly and yearly sales projections and campaigns

•Effectively supervised 3 departments each department having its own product line. Managed employee needs, internal and external regulations, department marketing & budgets

•Increased Bisk sales by 26% in conjunction with successfully recruiting new Bisk team members, increasing the sales force by 33%. Conducted weekly sales and training meetings. Generated monthly corporate reports and quarterly product brand presentations

•Initiated marketing campaigns and coordinated with multiple department heads to increase promotional effectiveness

•Restructured underperforming departments increasing revenue and retention rates(Representative attrition rate of 10% with industry standard of 30%, 22% revenue from previous fiscal year prior to promotion)

•Successfully coordinated a redesign of the Bisk website utilizing customer surveys to increase lead generation

•Created and managed an online sales chat program with prospective customers

Catering by the Family, Tampa, FL 2004 - 2009

Event Sales Manger

Education

University of Massachusetts BS Business Administration, Boston, MA

Currently enrolled in online degree program

Valdosta State Business Administration, Valdosta, GA 2001-2004

Awards and Accreditations

Notre Dame – Certificate Negotiation Essentials, Certificate Leadership and Management

Villanova – Certificate Human Resource Management, Certificate Return on Investment(ROI)

University of San Francisco – Master Certificate in Sales and Sales Management

Tulane Freeman School of Business – Certificate in Advanced Management Strategy

H.I.P.A.A certified

Professional Skills and Licenses

Microsoft Office applications: Salesforce, Word, Excel, Outlook and PowerPoint reporting and presentation skills (Quarterly and annual projections, statistic reporting and sales/marketing analysis)

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