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Customer Service

Location:
Sacramento, California, 95831, United States
Posted:
November 04, 2018

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Resume:

JERALDINE CLAVANO MERCADO,

*** ******** **** ******, **********, CA 95831

916-***-****

ac7lra@r.postjobfree.com

OBJECTIVE: I have extensive knowledge in customer service. I have strong organizational and leadership skills. Good communication skills allow me to make good interactions with patients and their families. I have extensive knowledge in healthcare procedures and medical terminology. I am able to quickly adapt with new work environments. I have the following competencies: telephone and front desk reception, customer service, database and records management, complaint handling, filing and data entry.

AREA OF EXPERTISE:

●Phone triage

●Scheduling

●Check-in/out

●Patient Registration

●Call-Backs

●Documents scanning

●Appointment setting

●Charge entry

Reconciliation and Deposits

WORK EXPERIENCE:

Tagbilaran City Disaster Risk Reduction and Management Office - Bohol, Philippines

Paramedic (January 2017- June 2017)

●Functioned as an extensively trained primary care provider in a pre-hospital setting.

●Conduct quick and efficient patient assessment determined a course of care

●Collected pertinent medical information and prescriptions from patients, family, and friends

●Applied splints, dressed wounds and injuries, completed emergency procedures including Advanced Cardiac Life Support

●Restrained patients and assisted EMT and ambulance drivers in their safe and secured transportation and show full teamwork

●Converses with dispatcher and EMS providers via phone or radio as to status of the patient

●Created accurate documentation of services provided in order to reduce liability, improve patient care, and to protect employer.

●Maintained positive working relationships with other emergency personnel such as nurses, doctors, patient families.

●Handle non-medical situations such as crowd control and protecting the valuables of a patient if necessary

●Operated ambulance and Maintain a running inventory of medical supplies on the response vehicle and makes purchases when necessary

Borja Hospital - Bohol, Philippines

Volunteer Nurse (February 2016 - July 2016 )

●Responsible for rendering direct nursing care to patients within her assigned area under the supervision of the head nurse.

●Receive admissions and carry out discharge orders from the attending physician.

●Assess, plans, implement and evaluates clinically effective care for patient.

●Obtain medical history and perform physical examination.

●Monitor and record vital signs of patients such as blood pressure, pulse/heart rate, respiratory rate and temperature.

●Administer oral medication, intramuscular, intradermal, subcutaneous and intravenous injections, and rectal and vaginal suppositories per doctor’s order to the right patient.

●Give proper instructions to patients for laboratory examinations or any diagnostic procedure.

●Collect, label, and send of laboratory specimens on time to laboratory with the proper request.

●Participate and give health teachings and practices to patients and families design to improve health status.

●Perform wound assessment and dressing.

●Give blenderized feeding to patients with NGT.

●Assist in moving, maintains proper body alignment and utilizes proper body mechanism.

●Promote physical comfort and safety to the patients.

●Complete appropriate documentation of all evaluations, care, and services rendered in the patient’s medical record.

Alfer J3 Newsmag Distributor - Bohol, Philippines

Sales Clerk/Secretary (2012-2014)

●Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

●Works as part of a sales team to provide service which anticipates and exceeds customer expectations

●Assists in creating store displays and in performing periodic inventories

●Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories

●Performs all types of cash register transactions (cash, charge, check, layaway, etc.) in a procedurally correct manner

●Knowledge of office equipment including, telephones, computers, printers and copy machines.

●Microsoft Office Skills

●Demonstrated familiarity with Microsoft Office, Word, and Excel.

●Proficient typing speed of at least 35 wpm.

●Received and screened a high volume of internal and external communications, including email and mail.

EDUCATION:

Bachelor of Science in Nursing, March 2011

Holy Name University - Tagbilaran City, Bohol, Philippines

Front Office Services NC II and Health Care Services (March 2015 - March 2020)

Philippines State College Of Aeronautics, Mactan Ebuen Benito Air Base, Lapu-Lapu City, Cebu Philippines

Registered Nurse, Philippines

License Number: 0872693

Health Care Providers CPR and First Aid



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