JERALDINE CLAVANO MERCADO,
*** ******** **** ******, **********, CA 95831
ac7lra@r.postjobfree.com
OBJECTIVE: I have extensive knowledge in customer service. I have strong organizational and leadership skills. Good communication skills allow me to make good interactions with patients and their families. I have extensive knowledge in healthcare procedures and medical terminology. I am able to quickly adapt with new work environments. I have the following competencies: telephone and front desk reception, customer service, database and records management, complaint handling, filing and data entry.
AREA OF EXPERTISE:
●Phone triage
●Scheduling
●Check-in/out
●Patient Registration
●Call-Backs
●Documents scanning
●Appointment setting
●Charge entry
Reconciliation and Deposits
WORK EXPERIENCE:
Tagbilaran City Disaster Risk Reduction and Management Office - Bohol, Philippines
Paramedic (January 2017- June 2017)
●Functioned as an extensively trained primary care provider in a pre-hospital setting.
●Conduct quick and efficient patient assessment determined a course of care
●Collected pertinent medical information and prescriptions from patients, family, and friends
●Applied splints, dressed wounds and injuries, completed emergency procedures including Advanced Cardiac Life Support
●Restrained patients and assisted EMT and ambulance drivers in their safe and secured transportation and show full teamwork
●Converses with dispatcher and EMS providers via phone or radio as to status of the patient
●Created accurate documentation of services provided in order to reduce liability, improve patient care, and to protect employer.
●Maintained positive working relationships with other emergency personnel such as nurses, doctors, patient families.
●Handle non-medical situations such as crowd control and protecting the valuables of a patient if necessary
●Operated ambulance and Maintain a running inventory of medical supplies on the response vehicle and makes purchases when necessary
Borja Hospital - Bohol, Philippines
Volunteer Nurse (February 2016 - July 2016 )
●Responsible for rendering direct nursing care to patients within her assigned area under the supervision of the head nurse.
●Receive admissions and carry out discharge orders from the attending physician.
●Assess, plans, implement and evaluates clinically effective care for patient.
●Obtain medical history and perform physical examination.
●Monitor and record vital signs of patients such as blood pressure, pulse/heart rate, respiratory rate and temperature.
●Administer oral medication, intramuscular, intradermal, subcutaneous and intravenous injections, and rectal and vaginal suppositories per doctor’s order to the right patient.
●Give proper instructions to patients for laboratory examinations or any diagnostic procedure.
●Collect, label, and send of laboratory specimens on time to laboratory with the proper request.
●Participate and give health teachings and practices to patients and families design to improve health status.
●Perform wound assessment and dressing.
●Give blenderized feeding to patients with NGT.
●Assist in moving, maintains proper body alignment and utilizes proper body mechanism.
●Promote physical comfort and safety to the patients.
●Complete appropriate documentation of all evaluations, care, and services rendered in the patient’s medical record.
Alfer J3 Newsmag Distributor - Bohol, Philippines
Sales Clerk/Secretary (2012-2014)
●Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
●Works as part of a sales team to provide service which anticipates and exceeds customer expectations
●Assists in creating store displays and in performing periodic inventories
●Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories
●Performs all types of cash register transactions (cash, charge, check, layaway, etc.) in a procedurally correct manner
●Knowledge of office equipment including, telephones, computers, printers and copy machines.
●Microsoft Office Skills
●Demonstrated familiarity with Microsoft Office, Word, and Excel.
●Proficient typing speed of at least 35 wpm.
●Received and screened a high volume of internal and external communications, including email and mail.
EDUCATION:
Bachelor of Science in Nursing, March 2011
Holy Name University - Tagbilaran City, Bohol, Philippines
Front Office Services NC II and Health Care Services (March 2015 - March 2020)
Philippines State College Of Aeronautics, Mactan Ebuen Benito Air Base, Lapu-Lapu City, Cebu Philippines
Registered Nurse, Philippines
License Number: 0872693
Health Care Providers CPR and First Aid