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Quality Assurance Administrator

Wayne, New Jersey, 07470, United States
November 04, 2018

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Donna DeFeo

New Jersey *****; Cell: 201-***-**** email:

Linked in profile:

Professional Summary:

Quality Assurance/Process Improvement-Policies and Procedures Administrator/GMP

Coordinator projects with extensive administrative coordination managing reconciliation reports across cross-functional teams, business units and departments.

Effectively increased productivity by coordinating resources in support of risk management, complexity and multiple projects simultaneously.

Manages and coordinates priorities in a fast paced environment.

Strong communication skills with in depth experience interfacing with both internal and external resources.

Maintained large projects for leadership including vendor management, vendor selection, and contract negotiation, providing project metrics, resources and reports to track project progression utilizing Lotus Notes.

Professional Experience:

And That – Woodland Park, NJ (part-time) July 2018 -Present

Sr. Customer Service

Work with Customers, Product review, Inventory, Shelf Management, Change Management, work with Exec Leadership, Management and cross functionally with all departments and any ad-hoc duties

GCS Compliance -Hanover, NJ Sept 2017-May 2018

Sr Administrative & QA Consultant – Report to CEO, President, COO

Developed and created Company SOP

Developed and created Company Quality Manual

Developed and created Privacy Policies

Developed and created Company Mission Statement

Vendor Management, Strategic Sourcing

Reported change management documentation.

Ad-hoc responsibilities with whatever deemed necessary by the CEO to get the job done successfully.

Company Confidential – Pompton, NJ. Feb 2015-Sept 2017

Sr Consultant to CEO and Sr Vice President

Orchestrated the operation and close of a 40-year business Corporation.

Supervised production office personnel staff

Prepared purchase and sales orders

Coordinated events, training, lunch and learn sessions

Scheduled meetings with outlook Calendars.

Supported CEO and Sr VP

Troubleshoot quality issues with systems and processes.

Analyze systems and processes, retrieve reports to ensure data accuracy; provide feedback to CEO as needed.

Remain compliant with company directives to fully support company policies.

Managed employment issues of part-time workers

Managed and reported on-site injuries

Safety record keeping and compliance tracking

Handled day-to-day activities with workforce training, orientation, on boarding communications, benefits

Tracked employee time and attendance.

Worked cross-functionally with Legal, Customers, Clients, Vendors, Cleanout Services, Demolition Services.

Secured confidential files; dissolved, properly discarded credit card information statements.

Closed out accounts and open-ended legal documentation.

Closeout of Worldwide online Services the Corporation utilizes throughout all their years in business.

Arranged for merchandise to be picked up, sent to charitable organizations.

Worked with Corporation Accountants to prepare business documentation and statements needed.

Ad-hoc anything else necessary to accomplish requirements for a successful close of Operation.

Allergan/Actavis, Parsippany, NJ Jan 2016-May 2016

Sr Consultant-Contract to SR Director of FMD

Finance Master Data Department (FMD), process improvement with necessary functions for the department.

AllTrack Systems Workflow within SAP System, Cost Centers/Workday Global Hierarchy Company System, Created Department policies and procedures SOP, Governance, Presentations in MS Office, Excel, PowerPoint, MS Visio, Workflow automation reporting, Data Dictionary, Contracts; Data reports analyst, worked with HR to implement a system within FMD and Stakeholders to create system workflow environment for their daily incoming processes between both Departments, Training provided to groups to implement new system workflow operation.

Creation, distribution, revision, review cycle, implementation including periodically..

Document Change Control system

Retention Schedule and Archival Process to ensure documents are appropriately retained, retrievable, destroyed

Manage the process for the filing, retrieval of completed Training Records.

Worked with a team of Documentation Specialists.

Pharma Tech, Fairfield, NJ Sept 2014-Feb 2015

Sr Consultant-Contract position- Project Manager: CRM Sugar System: modify existing data, streamline system meeting business requirements, ensure projects and applications prioritized; trouble shoot, work with end-users and Sugar Staff to resolve issues and streamline operations successfully. Created SOP; lead market research; Literature research; data reports; buyer, contract negotiations

Ashland Global Specialty (Formerly ISP), Bridgewater, NJ April 2006 – July 2014

SR Administrator R&D Operations Quality Assurance/Project Manager/Training & Development/Procurement

Developed rules and regulations, policies and procedures; followed best practice methods; implemented process improvements; created departmental SOPs; worked with teams in Legal, Internal Audit Team, and R&D Executive Leadership.

Managed document control systems, passed ISO 9001 Audits. Performed audits with Quality Team and Safety audits with EH&S Team.

Performed root cause analysis as directed by internal QA Auditor and team.

Ability to lead others to the completion of assigned tasks. Experienced in manufacturing environment using SharePoint.

Acted as the Procurement/Contract Negotiator which resulted in a 35% reduction in contractual costs by negotiating heavily with vendors. Worked with Legal, Finance and Tax departments. (Awarded a Certificate by Purchasing V.P. Sourcing Team Leadership for Cost Reduction Management.)

Coordinated projects from inception to delivery utilizing Lotus Notes.

Integrated 21 global locations; launched and trained 500 employees globally via WebEx, working within aggressive timelines; managed quality, accuracy and deliverables. Generated revenue in excess of $4 Million annually as a direct result. (Received CEO Commendation high achievement Award/Merit).

Responsible for providing leadership and direction to project team to spearhead process and quality of work with proven-ability to deliver quality business solutions.

Managed quality and timeliness of deliverables while meeting tight deadlines.

Performed Project Coordination to ensure all dashboards were properly updated utilizing fore-mentioned systems.

Prepared Excel, PowerPoint reports for project metrics to Leadership, Tax Dept. and Ernst & Young; weekly, monthly and annually.

Responsible for the selection and management of Vendors which include services provided to 21 global regions as well as the evaluation of annual contracts.

Performed trainings to staff of all professional levels globally with comprehensive testing to determine understanding of coursework.

Managed and brought in the Electronic Library Scientific State of the Art Services; worked with global vendors and teams on its implementation.

Provided Customer Service globally with Intellectual property; Laboratory Notebooks and Technical Information.

Supported all business units which included: Personal Care, Preservatives/ Biocides, Pharma, Food, Beverage & Nutrition, Agriculture, Molecular Science, Upstream Research, Analytical, Material Science, Oil Field and Performance Chemicals, Sales and Marketing..

Utilized Lotus Notes, Kronos, Sugar, LMS Systems (Learning Management Systems) and Maximo/Aspen.

Polled Staff-for Leadership Team to provide overall consensus with evaluations of vendor services and various state of the art systems. Managed Administrative Assistants and Interns.

United Business Systems, Incorporated, Fairfield, NJ June 2005 – December 2005

Projects Coordinator/Administrator

Coordinated and tracked Procurement; Contract negotiation projects with vendors.

Conducted interviews of sales recruits; assisted with supervision of sales team in house and the field. Mediator with CS & Sales.

Worked cross functionally with Warehouse Managers on projects; Developed business serv standards; policies; guidelines.

Oversaw Collections; Organized Grand Opening of new location; special events; showroom selection displays.

Other Professional Experience::

National Office Furniture, Incorporated, Fairfield, NJ March 1997 – June 2005

Operations Manager

Operated and manage all aspects of the business.

Met with vendors; wholesalers; organization and selection of items sold.

Oversaw warehouse staff, installer's production; inventory of merchandise.

Selected showroom display; selection for sale items with reduction of overstock.

Performed procurement and contract negotiations in order to determine price structure.

Managed budget; developed process decrease expenses, track profit, extract financial reports to CEO.

Managed collections “Days Outstanding Report”.

Train/develop Staff; build interpersonal skills.

Sales Responsibilities: Create Giza Electronic designs.

Capitalize on business opportunities, Inside Sales; develop strategies for new business development.

Administrative Responsibilities: Right hand to CEO. Electronic job proposals; scheduled meetings; calendars; travel arrangements; lunch events.

North Jersey Federal Credit Union, Totowa, NJ

Discovery and apprehension of Five Internal embezzlements

Manager of Visa Division: Report to CEO,

Chief Loan Officer/Counselor, North Jersey Federal

Senior Collection Officer, North Jersey Federal C.U

Financial Services/Accounting Officer, North Jersey FCU

Technical Skills:

Microsoft Applications Suite: Excel, PowerPoint, Word, Outlook, Access, Lotus Notes, SharePoint, Maximo/Aspen, Kronos, Concur, Open Text Basis, Sugar CRM System, Giza Software Application, Photoshop, Financial Report Metrics,, JBA system, QuickBooks Change Requests, SOP Compliance Standard Office Practice Procedures, Policies and Procedures.

Ashland LMS Learning Management Courses: Mastered/Certifications with 35+ courses in SAP, Intellectual Property, E.H.&Safety, Company Policies and Procedures, Audit Sessions & more 2012-2014 .


William Paterson Univ-Project Management-successful completion of course Certification July 2015; MS Application Suite- successful Specialist level completion of Excel, PowerPoint, Word and Outlook class Certification July 2015

Learning Management Courses-online with certifications mastered for 35+ classes January 2012-2014

CDM Institute, Wayne, NJ Certification in MS Application Suite (2005)

John F. Kennedy High School High School Diploma, Paterson, NJ

Business Major (Graduated Top 10, ranked #4 of 500 graduating students)


Project Management Course Certification; MS Office Application Suite Specialist Class Certification July 2015

Essentials of Communicating with Professionalism and Diplomacy November 2009

National Association of Professional & Executive Women December 2009

Certificate for: Women of Professional Excellence

LMS System, Mastered/Certifications 35+ courses

2012-2014 SAP, Intellectual Property, EH&S, Safety, Company Policies and Procedures & more all are listed in my Linked in profile.

Chairman of the AWIN Committee Ashland Women International Network January 2013-December 2013

Awards: Ashland CEO Award October 2012

Exceptional Performance, Outstanding Achievement to implement the 21 global country integration database and 1800 Projects; training 500 employees

Ashland Nominated for Chairman Award in two categories 2012

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