Body shop manager

Timothy W. Hardin

*** ******* ******* ****.

Wilmington, OH 45177

ac7lqn@r.postjobfree.com

937-***-**** (C)

Skills/Attributes:

•Experienced in both service and collision repair sales and production

•Exceptional accuracy in scheduling repair due to in-depth knowledge of service required

•Proven ability to diagnose vehicle issues and present accurate estimates

•Excellent relationship with insurance companies due to proven background in writing clear estimates and carefully documented supplements

•Excellent communication and negotiating skills

•Expert at up-selling

•Proven ability to ensure customer satisfaction and profitability in business

•Able to integrate new computer systems into the service process

•Excels in motivating, directing and influencing others

•Self-starter, who can multi-task in a demanding environment

•Results oriented

•Outstanding ability to adapt to change

•Highly organized with a positive “can do” attitude

•Meticulous attention to detail.

Work Experience:

Jeff Schmitt Auto Group (Centerville, OH)

Body Shop Manager (2016–present)

•Manage 10 people

•Coordinate service orders with technical staff ensuring quality control through entire service process

•Monitor departmental budget taking corrective actions when required

•Open and close store daily

Monroe Muffler (Centerville, OH)

Store Manager (2015–2016)

•Determines automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules

•Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

•Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles

•Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system

•Maintains customer relationships by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

•Maintains automotive records by recording problems and corrective actions planned

•Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

True Quality Collision/Abra Auto Body & Glass

General Manager (Lebanon), Customer Service Manager (Moraine) (2012–2015)

•Oversee entire Service Department ensuring complete customer satisfaction

•Manage inventory

•Manage six employees

•Start and finish over 20 customer service work orders per day

•Coordinate service orders with technical staff ensuring quality control through entire service process

•Sell service and maintenance plans to clients

•Improve department productivity and solve warranty issues

•Monitor departmental budget taking corrective actions when required

•Open and close store daily

Kia of Dayton (Huber Heights, OH)

Body Shop Manager (2010 to 2012)

•Ensured optimal levels of customer and insurance adjuster satisfaction all while maintaining responsibility of increasing staff and customer base. Developed business to increase department profit. Managed all shop operations including inventory, budgeting and sales forecasting

•Estimated vehicle body building and repair costs, monitored regular progress, provided technical assistance and suggested required procedures. Supported other departments such as sales, parts and service. Obtained necessary parts from internal and external suppliers

•Provided leadership to and supervised technicians ensuring their excellence in their work and responsibilities. Assessed vehicles to ensure quality completion of repair work before delivery. Monitored all customer complaints and resolved according to dealer guidelines

•In depth knowledge of body shop operations. Solid ability to read and understand CCC, Mitchells and Autotex estimating systems. Proficient with Liner Frame Equipment and Velocity Measuring system

•Excellent customer service, organizational and communication skills; detail oriented; ability to prioritize work, handle pressure and multiple tasks in a professional manner; ability to work well with others as a team player and sound knowledge of Microsoft Office applications.

CARSTAR (Wilmington/Maineville/Lebanon/Madeira, OH)

Body Shop Manager/Estimator (2007 and 2010)

•Ensured optimal levels of customer and insurance adjuster satisfaction all while maintaining responsibility of increasing staff and customer base. Developed business to increase department profit. Managed all shop operations including inventory, budgeting and sales forecasting.

•Estimated vehicle body building and repair costs, monitored regular progress, provided technical assistance and suggested required procedures. Supported other departments such as sales, parts and service. Obtained necessary parts from internal and external suppliers. Provided leadership to and supervised technicians ensuring their excellence in their work and responsibilities. Assessed vehicles to ensure quality completion of repair work before delivery. Monitored all customer complaints and resolved according to dealer guidelines.

•In depth knowledge of body shop operations. Solid ability to read and understand CCC, Mitchells and Autotex estimating systems. Proficient with Liner Frame Equipment and Velocity Measuring system.

•Excellent customer service, organizational and communication skills; detail oriented; ability to prioritize work, handle pressure and multiple tasks in a professional manner; ability to work well with others as a team player and sound knowledge of Microsoft Office applications.

Suburban Auto Body (Centerville, OH)

Body Shop Manager (1998 to 2007)

Responsible for ensuring all aspects of quality for finished products going to the customer. This involves daily interaction with multiple insurance companies and customers.

Responsibilities include; painting vehicles, writing estimates, ordering parts, ordering supplies, collecting money from customers, and vehicle delivery to customers.

Certifications:

•I-CAR Certified

•CARSTAR Certified

•Ford Certified

•DuPont Certified Refinisher

Education:

Miami Trace High School.

Various classes/seminars to keep current with my career objectives.

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