Customer Service Sales

Anicen Brown

Apartment ****, *** River Pointe Way, Lawrence MA

Telephone 978-***-****

E-mail: ********@*****.***

Administrative Assistant Sales Professional Customer Service Rep.

Professional Profile

Extremely motivated and results driven professional with exceptional leadership, sales and administrative skilled gained from over 15 years’ experience in the sales and administrative industry. Demonstrated ability to build and maintain relationships with key corporate stakeholders.

Sales and Admin Competencies

Proven Ability to Work Effectively Under Pressure

Ability to Meet Delivery Deadlines

Good Project Management and Organizational Skills

Excellent Communication and Interpersonal Skills

Detail Oriented

Special Skills and Strengths

Proficient in Microsoft Office Suite of Products

Self-Motivated Individual

Professional Experience Senior Clerk – UniCare (Anthem) (Andover, MA) 2012-Present

Assist with the overall support of the Administrative Staff for the State Indemnity Plan in multiple areas including but not limited to Customer Service, Claims, Support Unit, Mail Services and Communications Department

Assist with the proofing of marketing materials and plan books

Placing marketing communications orders through the APRIMO system

Producing phone reports from the Avaya System

Creating, proofing and printing client reports

Coordinates travel plans. Submits expense reports

Order office Supplies

Organize chart updates

Senior Customer Service Representative – Tank Weld Metals, (Kingston, Jamaica) 2004-2011

Provide internal support to external sales representatives

Answer inbound call queries

Billing invoices for both cash and credit customers

Provides price quotes for customers

Data entry

Anicen Brown Apartment 6207, 114 River Pointe Way, Lawrence, MA Telephone 978-***-**** E-mail: ********@*****.***

Accounting Clerk, Industrial Sales Limited (Kingston, Jamaica) 2001-2004

Prepare customer statements

Assisted Senior Account with receivables and payables ledger

Assistant cashier

Assist customers with account queries

Education

College of America Presently

Bachelor of Science Healthcare Management

Middlesex Community College

Associates Degree in Liberal Arts and the Science

Certification in Microsoft Office

A.C.C.A (C.A.T), London

Completed Papers 1,2,3 & 6

Merl Grove High School

References

Will be forwarded upon request

Anicen Brown Apartment 6207, 114 River Pointe Way, Lawrence, MA Telephone 978-***-**** E-mail: ********@*****.***

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