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Customer Service Sales, operations

Location:
Lagos, Lagos, Nigeria
Posted:
November 04, 2018

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Resume:

ONIFADE, OLUWATOYIN ADETOYOSI

FLAT **, NIKADEL ESTATE, PALACE WAY, OWORONSOKI, LAGOS.

080********, 080********

ac7lpt@r.postjobfree.com

CAREER OUTLOOK:

Looking to work in a team where the collective synergy of my skills and competences, together with my team’s, will deliver on the overall goals of the organisation.

PERSONAL INFORMATION:

Date of Birth – 11TH August 1991

Gender - Female

Marital Status - Married

ACADEMIC BACKGROUND:

Bachelor’s Degree, Ladoke Akintola University of Technology, Ogbomosho 2013

(B.Tech. Agricultural Economics and Extension)

High School Diploma, Calvary International College, Ibadan 2006

(Biological Sciences)

WORK EXPERIENCE:

WEMA BANK PLC, A8 IDOWU TAYLOR, VI, LAGOS (TILL DATE) 2017

ALAT Back Office Chargeback Officer

Fund Transfer dispute resolution.

AM/POS/WEB Claim logs for chargeback and dispute resolution.

ALAT Loans and Virtual Card dispute resolution

VTU, Billspayment query and resolution.

Mastercard Settlement

MTN NIGERIA, IBADAN 2016

Sales Support (Contract)

Customer complaint lodging and assessment

Supported the sales team in realising their monthly sales target in volume and revenue.

Department of Bursary, E.A College of Education, Ibadan 2015

Bursary Support Staff (NYSC)

Processed payment vouchers and performed accounts reconciliation activities as required

Implemented automated financial workflow using computer-based accounting applications

Worked through the entire departmental work procedures.

Skye Bank, Lebanon Road, Ibadan 2012

Operations Intern

Assisted in operations activities like accounts reconciliation, new account opening etc.

Supported the customer care service unit by resolving customers’ complaints under heavy customer inflow/traffic in the banking hall.

Learnt how to relate better with workplace colleagues and how to multitask efficiently while meeting hard deadlines.

SKILLS:

Adapt very fast to new technologies.

Adept in Microsoft Office tools (Word, Excel, PowerPoint and Sway).

An Unswerving friend of Google (Search).

Communicate fluently in English and Yoruba languages.

Organised planning and agenda structuring skills.

Teamwork fanatic, meeting deadlines, acting responsibly.

INTERESTS / HOBBIES:

Music, Cooking, Fashion and Entertainment.

REFEREES:

Taiwo Eleshinla Olatunde Odunowo

Commercial banking Group, First bank Nigeria. Consultancy, Ijewere & Co,

Sectariat, Ibadan. Itoya House, 126 Lewis Street,

Lafiaji, Lagos

ac7lpt@r.postjobfree.com ac7lpt@r.postjobfree.com

080******** 080********



Contact this candidate