Stacey Porter

ac7lp0@r.postjobfree.com

678-***-****

WORK EXPERIENCE

Underwriting Service Assistant

State Farm - June 2014 to Present

• Ensure that policy transactions are issued and changes are recorded accurately and in a timely manner by rating and/or entering transactions for Commercial Lines. Such transactions may be quotes, new business, endorsements, cancellations or renewals.

• Screen transactions to determine proper processing. Refer to underwriters those transactions that require their attention; complete transactions directly if within delegated authority limits.

• Communicate as needed with agents to obtain information needed to complete screening and transactions, etc. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, and explaining new or revised products and processes.

Technical Support Center Representative

Randstad-State Farm - August 2013 to June 2014

• Deliver service and support to clients using and operating automated call distribution phone software, via remote connection or over the Internet

• Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.

• Diagnose and resolve technical hardware issues involving internet connectivity

• Research required information using available resources

• Accurately process and record call transactions using a computer and designated tracking software

Loan Processor

GreenSky Financial - April 2012 to March 2013

• Responsible for verifying, compiling, and typing application information for home improvement loans

• Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of loans.

• Ensure compliance with company policies, underwriting guidelines and lending-program requirements.

• Review and verify borrower's income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Reviews and arranges file in proper stacking before submitting to underwriting Technical Support Analyst / Tier 1 Technical Support CGS IBM/ Lenovo - August 2011 to January 2012

• Provided the Remote support & Net meting support using following software Team Viewer, VNC Server, Ammyy Remote Software, Remote Desktop.

• Helping customers trouble shoot, diagnose and solve computer errors

• Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7.