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Customer Service Sales

Green Bay, Wisconsin, United States
November 03, 2018

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**** * ****** **.

Green Bay, WI


Cell 920-***-****

Nicole Mancheski


To obtain a position requiring a highly-motivated individual with exceptional Office Skills/ Accounts Receivable Skills as well as customer service skills and ability to multi-task.

Work experience

03/17-06/18 Meijer Soft Lines Clerk

Responsible for insuring new inventory is processed and gets to the sales floor in a timely manner.

Work back stock daily to ensure shelves are full.

Responsible for setting ad in the shoe department to ensure accuracy and customer satisfaction

Assist team members in all other soft lines areas; processing new shipment, live loads, and working basic back stock daily.

05/16-12/16 West Corporation Sales Associate/Customer Service

Responsible for processing incoming sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards and federal regulations.

Exercise exceptional sales skills in an effort to optimize each contact with existing or potential customer.

Depending on client requirements, either present offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying customer information, answering questions, resolving issues and providing excellent customer service.

Exceptional ional product knowledge regarding product offers and pricing.

Maintain required documentation in an accurate and timely manner, using established systems.

05/14- 10/15 Aerotek/Wel Companies Executive Assistant/Accounts Receivable for WEL Companies

•Promoted to Accounts Receivable Department February of 2015.

•Accurately enter all remittances received along with verifying account information and applying remittances to correct invoices.

•Responsible for contacting clients for past due remittances and short pay.

•Responsible for checking credit on new clients before setting them up in AS400.

•Use AS400 to research driver info and lookup load information. Prepare driver paperwork and scan into system for processing.

•Extensive data entry in tax recovery department and accounts receivable.

•Customer service in front office including, but not limited to answering multi-line phone system while streamlining calls Make hotel and airline reservations.

•Process mail and bank deposits.

•Process claims to get tax credit for reefer fuel.

•Research other trucking companies to sell our tax recovery services

02/13- 03/14 Encadria Green Bay, WI Pricing Specialist for Georgia Pacific

•Resolve pricing issues from Order and Report of Sales (ROS) process.

•Process requests to link authorized distributors to pricing agreements.

•Requires interaction with End User Analysts, Price Analysts, Distributors, Sales, Customer Service, and Claims & Deductions departments.

•Demonstrate the ability to meet deadlines, adhere to policies and procedures, and the ability to identify and act upon opportunities for business improvement.

•Exhibit strong verbal and written communication skills Attention to detail.

•Proficiency in MS Word, Excel and Outlook, SAP.

09/12-12/12 Aerotek Appleton, WI Customer Service Rep for MultiPlan

•Provide excellent customer service to members on a consistent basis.

•Answer phones, searching numerous web sites to find pertinent medical information to members.

•Accurately research and document all information.

09/10-08/12 Country Inn & Suites Green Bay, WI Guest Services/Night Audit

•Provide exceptional customer service to ensure guests overall service exceeds expectations.

•Answer phones; make reservations for individuals and group blocks.

•Prepare night audit and run reports to ensure accuracy.

•Enroll guests in loyalty program to ensure repeat business.

•Received the third highest award for excellent guest comments.

08/06-07/10 Rue 21 Green Bay, WI Store Manager

•Responsible for entire store set-up; including hiring and training with minimal turnover.

•Received a bonus for excellence in maintaining inventory levels above company standards.

•Provide exceptional customer service to ensure guest loyalty.



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