Human Resource Manager Human Resource Generalist

QUALIFICATIONS PROFILE

Multifaceted, goal-driven, and employee-oriented professional with broad-based experience in human resources and employee management in both national and international operations; along with business growth and training management. Known for adeptness in managing cross-functional employees and improving staff performance in adherence to organizational policies and procedures. Armed with problem-solving and critical thinking skills with the ability to keenly analyze issues and resolve complex situations. Equipped with articulate communication and interpersonal aptitudes in fostering and cultivating relationships with across all organizational levels. Bilingual in English and French. Proficient with Microsoft Office Suite.

AREAS OF EXPERTISE

Human Resource Planning

Recruitment and Retention

Personnel Development and Training

Labor Relations

Contract and Benefits Administration

Cross-functional Collaboration

HR Policies and Program Development

Employee Engagement

PROFESSIONAL EXPERIENCE

O’Reilly Auto Parts • Various Locations

Division Human Resource Manager – San Antonio, TX, USA 2016–2018

Oversaw daily human resource (HR) operations of 485 stores across 5 states, which involved workplace investigations, succession planning, unemployment hearing, FMLA, and Workers Compensation management.

Collaborated with division vice president, five regional directors, 48 district managers and 485 store managers with all HR matters, which included benefits, recruitment and terminations, disciplinary actions, payroll, operational strategic deployment of human capital, scheduling, compliance mandates, and HR operational analysis.

Kept detailed records of divisional information for corporate compliance reporting requirements.

Facilitated quarterly training for regional directors and division vice president regarding HR related, including analyzing division disciplinary action program, executing and recommending changes to HR policies and procedures, and managing various HR outsources programs (Predictive Index).

Key Accomplishments:

Successfully sustained 96.6% the highest unemployment claim win rate within company.

Significantly obtained 4.5% reduction in turnover across the division and a decrease in past due team member evaluation division wide from 15% to 4.6% the 2nd best results organization wide.

Regional Trainer – New Braunfels, TX, USA 2015–2016

Carried out different and complex corporate training, involving supervisory management and customer services training,

Developed and implemented local training programs to be used on a regional level.

Identified and presented all training for career development and team member evaluations across the region comprised of 85 stores with 1000 team members.

Rendered hands-on assistance in establishing and preparing with the opening of new stores while conducting new team member training, recruitment, and interviews.

Facilitated training for store managers regarding store operations and audit preparations.

Executed necessary work place investigations.

Army and Air Force Exchange Service (AAFES) • Various Locations

Area Human Resource Manager – Osan, Korea 2008–2010

Assumed full responsibilities in handling all aspects of HR operations for 100 United States personnel and more than 1000 local national Korean employees.

Served as key resource with HR-related matters between US Forces and AAFES operations for National Level Labor issues.

Acted as first-line supervisor for two senior level Korean HR managers, as well as directed two HR offices and 12 team members.

Took charge of restructuring HR operations for regional vice president of HR (Pacific) including operations throughout Japan, Korea, Philippines and states of Alaska and Hawaii.

Cultivated partnership with the US Army Command Korea, Korean Foreign Ministry, Central Military Command Middle East, Korean National Labor Union, and US Corporate Offices.

Key Accomplishments:

Drove efforts in the development of innovative program enabling Korean Nationals to deploy through AAFES operations supporting military operations across Middle East.

Designed comprehensive HR regional realignment plan to optimize processes, increase HR operational functions, and decrease operational costs by more than 15%.

Earlier Position Held:

Area Human Resource Manager – Kuwait City, Kuwait/Baghdad, Iraq

ADDITIONAL EXPERIENCE

O’Reilly Auto Parts • Lockhart, TX

Assistant Store Manager 2013–2015

Functioned effectively as store leader on behalf of the store manager and carried out team member trainings toward their professional development.

Brought contribution in reducing store turnover by below 10% in close coordination with team members.

EDUCATION

Bachelor of Business Administration in Human Resources • 2010

Davenport University • Grand Rapids, MI

Graduated with Honors

PROFESIONAL DEVELOPMENT

Predictive Index for Managers/Administrator Training

Family and Medical Leave (FMLA) Reporting and Tracking

Compliance Updates – Colorado, New Mexico, and Texas

Negotiation Techniques Managing Contingent Labor

Conducting Employee Surveys

Kenexa User/Administrator Training

PROFESSIONAL AFFILIATION

Society of Human Resource Management

AWARD

Department of Defense Achievement Award

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