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Customer Service Medical Billing

San Jose, California, United States
November 03, 2018

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Committed and motivated individual with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great initiative. Proficient at quickly learning and implementing new procedures and taking ownership of diverse projects. Experience with Silicon Valley tech startups and fast paced environments. Work hard to deliver exceptional work for deadlines. Confident in ability to complete large and small projects with accuracy and efficiency. PROFESSIONAL EXPERIENCE

Los Gatos Eye Care Optician September 2018 – Present

Coordinated with major eye care insurance companies to pull coverage information, explain coverage to patients, submitted accurate eyewear billing information, and working on explanation of benefit reports

Worked with eye insurance representatives to resolve patient benefit discrepancies

Worked closely with medical billing associate at office to resolve medical insurance discrepencies

Scheduled appointments for patients and updated system with most recent contact and insurance information

Responsible for all aspects of Glassware Sales, billing and insurance processing

Quickly learned new programs needed such as Optosys, Solution Reach, Humanity, Eyefinity, Eyemed, etc

Took accurate pupillary distance, Ocular Center Height measurements and adjusted/preformed minor eyeglass repairs Zymergen Lab Technician November 2016 – April 2018

Responded to Lab Services Department emails in a timely manner to help mediate concerns and to get coworkers the information/item needed.

Created and maintained Lab Services templates to ensure data collection and management across the company

Experience in following and writing Standard Operating Procedures

Coordinated & scheduled meetings with different departments to implement new systems and maintain inventory across the company

Maintained Inventory of Lab Services office supplies, as well as consumables company wide

Trained new employees on operational standards

Effectively streamlined workflow and inventory processes by implementing 5S organization techniques

Implemented a company-wide consumables program with a team of 3 technicians. Created and organized a specialized inventory list catered to each lab’s specific needs throughout the company and helped set up distribution points to keep these labs fully stocked

Proficient in Microsoft Office and Google Suite, used daily for keeping track of inventory and storing data Bed Bath & Beyond Sales Associate September 2016 – November 2016

Guaranteed positive customer experiences and resolved all customer complaints.

Recommended, selected and helped locate merchandise based on customer needs and desires

Communicated all merchandise needs or issues to appropriate supervisors

Stocked and rotated inventory regularly. Replenished merchandise shelves with items from the stockroom.

Worked as a team member performing cashier duties when needed. EDUCATION

Bachelor of Science, Neuroscience June 2016

University of California, Santa Cruz

Associate of Arts, Emphasis in Science and Mathematics December 2012 Honors: Sciences and Mathematics May 2012

Santa Barbara City College

787 The Alameda, Apt 412

San Jose, CA 95126


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