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Technician Engineer

Las Vegas, Nevada, United States
November 03, 2018

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Casey Young Kong

Las Vegas, NV ***** 702-***-****

Electronic Systems Technician

Results-driven and strategic Technician with extensive expertise driving system performance through research, analysis, troubleshooting, installation, and IT support. Adeptly builds, modifies, and maintains systems to maximize the user experience. Proven ability to identify and recommend process improvements that increase productivity, eliminate waste, and minimize expenditure. Skilled team leader with documented strengths in staff training to establish top-performing teams.

Electronic Control Assembly

Installation & Diagnostics

Electronics Engineering

Management & Leadership

Performance Optimization

Inventory Management

Custom Solution Design

Computer Networking

Technical Consultation

Process Flow & Improvement

System Reliability & Utilization

Electrical Repair & Design


GPSPro LLC / Ahern IT, Las Vegas, NV 1/2016 – Present Customer Support Lead & Product Manager / Electronic Systems Technician Manage production operations, oversee inventory management, and execute initiatives to improve reliability, performance, and user experience with the fleet management company. Administer level II IT support for electronic and electro-mechanical systems to resolve technical issues, ensuring timely project delivery. Lead teams, harness strengths, and develop talent.

Streamline communications and foster collaborations with site managers, development teams, and related staff to capitalize on opportunities for reliability and utilization improvements, driving increases in deeper product utilization.

Establish clear customer experience expectations and processes during support of all end user needs for the fleet management product, building value and trust with clients to achieve high customer satisfaction metrics.

Spearhead manufacturing, repair, maintenance, and upgrading of industrial controls to maximize function within the petroleum and airspace industry.

Independent Technical Consulting, Las Vegas, NV 1/2003 – 1/2016 Technical Consultant

Offered strategic direction and consultation to diverse clients to maximize function of communications and control systems. Collaborated with management and peers to optimize systems performance while resolving technical issues. Orchestrated new installations and upgrades to drive communication and control system efficiencies.

Built and modified software routines on a regular basis to optimize support of operational changes and updates.

Surpassed client expectations through test plan generation and procedure implementation for qualifications testing and system verification.

Silver State Petroleum Services, Las Vegas, NV 6/1997 – 1/2003 Electronics Technician

Managed all aspects of electronic and electro-mechanical system troubleshooting, installation, and launch within a real-time environment. Performed client and end-user needs assessment to establish technical requirements, develop sustainable and customizable solutions, and ensure resolution within strict time and budget constraints.

Actively led the development, installation, and ongoing maintenance of multiple area networks with Microsoft Windows NT and Windows 5/98 operating systems.

Additional experience as a Senior Associate Engineer for Hughes Technical Services Co., spearheading investigation, analysis, prototyping, and testing efforts to research, develop, and implement new electronic and electro-mechanical systems. EDUCATION & CREDENTIALS

Associate’s Degree in Electronics Engineering, Education Dynamics Institute, Las Vegas, NC Selected Coursework: Computer Networking, Community College of Southern Nevada Continuing education in electrical repair, support, and design

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