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Customer Service Manager

Richland, Washington, United States
November 03, 2018

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Tammy Alderman

Pasco, WA *****


I love working with people, and I have a very good rapport. I am able to remember customers by name. I am also early for work, never late. I make good use of my time, and am always keeping busy looking to get my job done in a timely manner and am willing to help out anywhere I can. I am a quick learner. I hope I can join your team if given the opportunity. Authorized to work in the US for any employer

Work Experience

Personal Coordinator/ Office Manager

Safeway - Kennewick, WA

July 1985 to Present

1. I am the Office Manager and have been for over 32 years. 2. I handle all the money for the store and do daily cash reconciliation, this includes the ordering of all money and making deposits.

3. Order supplies for entire store.

4. All time and attendance.

5. Payroll

6. Trained in Frontline Leadership to learn how to handle difficult situations with customers and employees.

7. 15 years of Evening Manager running the entire store. 8. 34 years of Customer Service

9. In charge of finding Cash Discrepancies in the check stands and Store cash. 10. 10 key

11. Safeway uses the Lawson program and VeriBalance programs for entering sales and inventory, comparing deposits and cash ordering and I am in charge of making sure that all deposits and cash ordering totals balance.

12. I handle multi line phone calls, and have run interference for the Store Management between Customer's, Vendor's and setting up Appointment's. I sit in on Disciplinary actions and am witness to any formal write up's and warnings.

13. I am in Charge of Western Union and keep up with the Current Anti Money Laundering guidelines and retention. I am able to fill out SAR’s and CTR’s when needed. 14. I handle any cash discrepancies that are not fixable at store level and do the research I can and work with Loss Prevention when applicable.

15. I have been trained as a trainer when other stores have converted to our Computer system as a Trainer, "Bookkeeper Buddy"

16. I handle a large inventory of Washington Lottery tickets, Benton Franklin Bus Passes, Water Follie tickets and BFT Fair and Rodeo tickets.


High school or equivalent

Granger High School - Granger, WA

August 1982 to May 1986


Bookkeeping, Front Office, 10 key, Customer Service, Time and Attendance, Typing, Payroll, Customer Service mgr, Quickbooks

Additional Information

I am a very loyal employee and have a very positive attitude. If I am chosen for this job, I will always be on time, work hard and strive to be the perfect candidate for this job. I am a quick learner. I work well as a team member or on my own.

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