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Medical Billing Customer Service

Port St. Lucie, Florida, United States
$15 hr
November 03, 2018

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Natasha Campbell

Port Saint Lucie, Florida

Home: 772-***-**** Cell: 347-***-****

Objective: Seasoned and highly competent Medical Billing Specialist seeking the opportunity to excel with a medical facility. Exceptional analytical, problem-solving, and organizational skills. Working knowledge of HCPCS, CPT, ICD-9/ICD-10, electronic medical records (EMR), electronic health record (EHR), and insurance reimbursement.


2009-2010 Sanford brown Institute, New York, Medical Billing and Coding Certificate Program: Completed an intensive 900 hour theoretical and practical application of medical billing and coding skills.

Administrative Skills: Health Insurance Claims Processing, Medical Office Procedures, Medicare/Medicaid, HMO’s,Workers Compensation, No Fault,Third Party Insurances, Microsoft Office

Billing Software: Medical Manager, Cerner, EPaces, Greenway, All Scripts, Biller IQ, Cash Pro, Oracle JD Edwards EnterpriseOne

Professional Experience:

06/2018-10/2018 NUCO2 Beverage & Beer Carbonation Solutions & Bulk CO2 Tanks

Collections Specialist (Temporary Position)

Primarily responsible for contacting business owners who have defaulted on payments in an attempt to satisfy those debts

Process credit card payments

Assist business owners and accounts payable representatives set up auto payments

07/2011-06/17 NY Downtown Orthopedic Associates- New York Presbyterian Hospital

Medical Insurance Billing Specialist

Daily physician visit posting

Knowledgeable in EMR

Research and resolve denied claim

Appeals for unpaid claims

Improved revenue 30% the first year after hire

Responsible for receivables cash, credit card and check payments from insurance companies and patients

Trained employees on organizational policies and procedures

Retrieve Electronic Remittance Advice (ERA)

Follow up on insurance and patient aging reports(AR)

Knowledgeable of insurance companies timely filing restrictions

Verify insurance eligibility and obtained authorizations as well as ensuring completion of superbills

Provide excellent customer service internally and externally using oral and written communication

Knowledgeable in commercial insurance, out of network billing, workers compensation, No Fault

9/10-6/11 AFAM Comprehensive Healthcare Medical Group

Medical Insurance Biller

Experienced in billing for Family Medicine, Orthopedics, Physical Therapy

Research accounts receivable and consult with insurance companies to institute payments

Clean claims submission

Research and resolved EOB rejections, and all other issues with outstanding accounts

Provided tenacious accounts receivable follow up to ensure payments are collected

Greet patients in a professional and courteous manner via phone and in person

Efficiently carried out general office tasks

Quickly identified and resolved billing, coding and insurance errors

High volume posting

2/2005-01/2009 Excellent Home Care Services, LLC.

Medical Billing Clerk

Assist new patients with documents and explaining the practice procedures

Insure office practices are in compliance with HIPPA regulations

Verify insurance eligibility

Accounts Receivable maintenance

Answer and resolve telephone inquiries

Communicate well with physicians, nurses, Clinicians and Attorneys

regarding patient issues

Perform chart audits to ensure regulatory accuracy compliance

Assists nurse case managers with day to day administrative duties

Payment posting

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