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Admin Asst/Customer Service Manager

Urbandale, Iowa, United States
November 03, 2018

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Lori A. Feistner

Urbandale, IA ***** 515-***-****


Reliable, flexible, loyal and detailed employee~committed to excellence, seeking career opportunity. Some Skills and Competencies include: Legal / Technical Terminology - Jargon\ Medical \ Insurance

Hobbies: Reading, Journaling, Facebook ‘13 – ’18 & Sewing

HP/MS Office - OS Windows 10 Pro /Research/Info Process Retrieval & Storage/Data Entry


Office Manager 8/2018-9/2018

Valley Chiropractic Center FT - 36 hours

West Des Moines, IA

●Patient scheduling & assist w/treatments

●File documentation, Excel patient processing updates

●Phones, fax, email transmissions

●Deposits and payment applications

Customer Service Representative 10/2017-12/2017

EQUIFAX FT – 40 hours

Des Moines, IA

●Took down information from callers and provided the necessary administration of salary keys, or allowing access to their accounts at a subsidiary of EQUIFAX

●Workforce Solutions division, called The Work Number. I took all incoming calls and utilized interpreter telephone lines if necessary.

●Taking care of documentation issues, transferring calls as necessary, and updating data such as addresses in the system and confirming this kind of information from clients all were my primary duties

●The issuance of an ordering process for letters which are necessary for international travel (INS) Immigration and Naturalization Services was an area which I also routinely had to deal with.

Receptionist/ HR Generalist 3/2012 – 3/2013

Jacobson Transportation Companies, 3811 Dixon Ave, PT – 20 hours

Please NOTE the company has changed names since XPO Logistics

●Multi-line Switchboard Operator / Greet & Log Visitors / Meeting Room Bookings

●Correspondence & Sort (IN/OUT) Mail Distribution / All Mail for Human Resources

●Employee Benefits Packets Prep & Mailing / Company Newsletter Prep

●Performed general administrative duties such as main file room filing, sort & reorganization

Package Handler 4/2006 - 3/2009

UPS, 2609 Dixon Avenue, Des Moines, IA PT – 20 hours

●Scanned packages and attached identifying tags with transport information.

●Recorded numbers of units handled using daily production sheets.

●Moved materials to and from storage and production areas, loading docks, & trucks.

●Packed containers and re-packed damaged containers.

●Team captain for cross-functional team on committee representing Smalls Dept.

Direct Sales Account Manager 8/2004 – 1/2006

DSI, 11338 Aurora Ave., Urbandale, IA 50322 FT – 40 hours

Supervisor: Mike Scarpino / Dave Robison 515-***-**** (2013-14 Dex)

●Marketed digital satellite and AV systems by Phone/Computer

●Typed Internet Correspondence and Updated Excel Spreadsheets

Sr. Legal Correspondent 6/1992 – 7/1995

American Family Insurance, West Des Moines, IA FT – 40 hours

●Prepared and processed legal documents and papers; incoming coding/assignment to att’y.

●Reviewed legal publications, updating; performed database research for multiple case file payments w/necessary coding; running of monthly reports on open/closed files.

●Organized and maintained law libraries, documents, case files & dept. supplies.

●Assist attorneys in collecting information such as medical and other records.

●Mail/Fax legal correspondence to clients, witnesses, and court officials or outside counsel.

Hospitality Convention Services 8/1989 - 4/1995

Holiday Inn University Park, 50th & University, West Des Moines, IA Part Time

●Beethoven’s Atrium ‘n Lobby Lounge Service/Bartender, Convention Services

VA Hospital Medical Supply Volunteer approx. date 12/2009 – 4/2010


A.I.B., Des Moines, IA; Associates Degree in Business Administration

Des Moines Area Community College, Top Performers Job Readiness Certificate, 2009

DMACC, Central Processing/Medical Supply Technician Course Certificate, November 2009

DMACC, Computer Applications, Sociology, Bus. Law & Communications Courses 2007 - 2009

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