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Customer Service Administrative Assistant

Humble, Texas, 77396, United States
November 03, 2018

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Brandi Lightfoot

Humble, TX. ***** (C) 832-***-****

Professional Summary

Experienced administrative assistant, who is willing to go above and beyond basic administrative tasks. Willing to take on multiple projects at once, while remaining detailed oriented and organized. Excellent work ethic, and strength in boosting company morale. Also possessing all the great qualities of an experienced customer service professional with leadership and relationship-building capabilities, seeking new challenges where my experiences can be utilized to improve customer satisfaction. As well as expanding and learning as much as possible throughout my daily experiences.


Proficient in Microsoft Excel

Experienced in Microsoft office apps

Professional phone etiquette

Accurate and detailed

Excellent communication skills

Works well under pressure

Articulate and well-spoken

Customer service-oriented

Flexible and reliable

Excellent planner and coordinator

Work History

Sales/Customer Service Coordinator 04/2018-09/2018

Ashburn Chemical Technologies

Frontline for all day to day operations

Was responsible for the all new service order entries

Solicited new prospects to Distributors in their area

Developed good standing relations for repeat customers

Confirming service orders

Processing damage claims

Culture Committee Board member

Verify products in stock for sale

Organized multiple team building events

Efficiently handled all customer complaints and request in a timely and professional manner

Proficient in Chempax, and Excel

Coordinating morning meetings, and working directly with the management team

Sales Coordinator/Front Desk 05/2017-01/2018

Homewood Suites by Hilton- Pittsburgh International Airport Pittsburgh, PA.

Was responsible for the entire opening Sales Packet

Solicited new prospects for transient, group and meeting room business

Developed good standing relations for transient, group and meeting room business

Handled all Delphi Input and Contracts

Created collateral to gain market share

Created packages to maximize web traffic as well as to gain market share

Trained all new and existing Front Desk Associates on sales initiatives

Organized multiple Sales Blitz events

Made and modified reservations

Efficiently handled all customer complaints and request in a timely and professional manner

Proficient in Delphi and E-Commerce marketing

Coordinating morning meetings, and working directly with the management team

Sr. Administrative Assistant 09/2015-04/2017

University of Pittsburgh Medical Center-Western Psychiatric Center-Pittsburgh, PA.

Working face to face with healthcare professionals, (i.e. Doctors and nurses) to schedule patients for psychiatric evaluations.

General office duties such as answering phones, sending and receiving emails and creating correspondences.

Creating Excel spreadsheets

Dealing directly with patient charts

Verifying insurance coverage

Coordinating team meetings

Utilizing Kronos for time approvals

Interfacing with admissions to get mental health patients the help they need.

Making sure all shifts are covered if a Doctor is unable to cover assigned shifts due to unforeseen circumstances.

Keeping up with all scheduled and unscheduled events

Coordinating Staff birthday parties monthly, as well as holiday parties etc.

Coordinating and directing community health fairs.

Customer Service Specialist

CenterPoint Energy – Houston, TX. 05/2008 to 07/2014

Minimized escalated calls by 56% by deescalating irate customers

Taking high volume Natural Gas calls, and assisting in making payment arrangements and various requests as it pertains to monthly gas bills.

Responsible for scheduling service orders to start, stop and transfer gas service for home and commercial properties using SAP/Rumba now known as CRM.

Taking electric calls for electric clients in our service territory including, but not limited to power outages and meter orders.

Training new hire classes to navigate through the SAP/ CRM system

Interfacing with other departments such as credit, issue resolution, and gas system support about daily business operations.

Participated in various special projects that required extensive implementation before being presented to the call center for CenterPoint Energy's new Web/IVR system

Creating testing scripts with Excel spreadsheets, and performing trial and error testing on new technology for the company i.e. self-service options for customers to make payments and schedule service orders over the phone or on the company website

Administrative Assistant

Xcess Security Service – Houston, TX. 04/2004 to 04/2008

Handled scheduling and logistics of staff meetings, conferences and personal appointments.

Daily calls from both residential and commercial clients while answering and managing incoming and outgoing calls while recording accurate messages.

Data Entry

Utilized excel to created detailed expense reports and requests for capital expenditures.

Multiple functions of filing and invoicing clients.

Organizing and using various office software to run daily functions of the business for example, Microsoft word, Powerpoint, Excel, and etc.

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Coordinated domestic travel arrangements, including booking airfare, hotel and transportation.

Ordered and distributed office supplies while adhering to a fixed office budget.

Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Maintained a clean reception area, including lounge and associated areas.





University of Houston-Downtown -Houston, TX Current -Major: Corporate Communications


MOPS international

Triumph Baptist church- (marriage ministries)

Princess within- (Youth Program)

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