SULEMAN FAYYAZ

ac7lg2@r.postjobfree.com cell: 703-***-****

Objective:

To be a part of a highly professional and competitive team dedicated to the sales, implementation, operation and maintenance based infrastructure.

Skills and Abilities:

Certified Salesforce Admin (certification # 17482527)

Experience with Salesforce.com Reports, Dashboards, Forecasts and Workflows.

Salesforce.com customization experience, creation and maintenance of record types, page layouts, objects, tabs and fields.

Comprehensive understanding of CRM business processes including; Campaign Management, Lead Management, Account Management, Case Management and Call Center.

Liaison between SME’s and end client to ensure standards were met, while tracking all project requirements and maintaining appropriate documentation.

Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

Product life cycle management experience, excellent configuration skills, familiarity with administration and security controls.

Collaborative team player with the ability to train and support technical/non-technical team members

Excellent troubleshooting skills and a strong commitment to workflow issue resolution

Extensive experience working on custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions.

Additional experience with approval workflow, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, snapshots, dashboards, and email generation according to application requirements.

Extensive knowledge building Custom Applications that include administration, configuration, implementation and support experience with Salesforce.com platform.

Configuration skills:

SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Forecasts, Products, Assets, Contracts, Cases, Solutions, Ideas, and Custom Object Development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Reports, Dashboards, Formula Fields and Cross Object, Formula Fields.

Applications: Pardot, Conga, Service Now, GainSight, Jira, Desk.com, Drawloop, IS.com, Data.com, GoBundlez.com, GoBundlez CPQ, Marketo, Hubspot.com, Steelbrick, DocuSign, EchoSign.

Experience:

Department of Homeland Security October 2017- Current

Senior Consultant/Salesforce Admin/Agile Developer

Create business processes related to USCIS needs and wants

Set up Single-Sign-On functionality for internal users

Grant access to portal users and manage User Licenses, Chatter, and Libraries for content sharing

Create Validation Rules, Workflows, Look-up filters and utilize native Salesforce functionalities to the fullest

Create complex process builder processes to shorten and minimize the number of clicks by user in order to refine the business processes

Create custom Objects, Page-layouts, Custom fields, Field dependencies

Create custom Applications, List views, Objects, and Flows

Maintain existing Workflow Rules, Validation Rules and write now ones to meet the process requirements

Participate in daily and weekly agile meetings to go over stories and bugs related functionalities

Write technical documentation and acceptance criteria for testers and make sure it aligns with design documents

Create and Deploy Change Sets from several sandboxes or testing environments to production

Maintain Jira and Salesforce integrations

Maintain PCQS and Salesforce APIs to ensure the smooth flow of information between the two systems.

Participate in Agile development

Maintain Apex Triggers, Classes and VF pages

Administer managed packages and integrations within Salesforce

Support release plans and deployment teams on monthly basis

JM Group July 2017- October 20017

Senior Salesforce Administrator/Consultant

Deliver scalable, high quality Salesforce services in support of the business goals

Provide excellent customer service to Salesforce users.

Build and design a wide variety of email marketing campaign in Pardot

Perform all operational tasks including but not limited to analytics and metrics for all campaigns

Administer Salesforce, Pardot, Service Now and all the integrated managed packages

Head company's management and deployment of Pardot

Perform all operational tasks including but not limited to analytics and metrics for all campaigns

Triage and fulfill incoming service requests and tier II support issues

Assist IT with reporting, configuration and data migration

Create custom fields, page-layouts, objects and applications to house in data collected through Campaigns and marketing

Support release planning and deployment

Maintain system KPIs to track trends in usage and data integrity

Help team ensure compliance with IT policies and procedures

Keep up with current technology trends

Assess and make recommendations on process, designs, operations and testing

Deliver special projects as needed in an effective and efficient manner, inclusive of executing discovery and business requirements

Develop procedures, training and system documentation for Salesforce users

Support applications and plug-ins to Salesforce including, but not limited to, CPQ (Configure Price Quote)

Create reports on daily, weekly and monthly basis in JIRA, Service Now and Gainsight

Wealth Engine Sept 2016 – March 2017

Salesforce Admin

Responsible for the daily administration and support of CASES’ Salesforce database including but not limited to managing multiple user setups, profiles, roles, customization of objects, fields, record types, page layouts and validations

Tracked project requirements and maintained appropriate documentation.

Created customizations based on the needs of non-profits and commercial clients

Led the effort for mass data transfer, update and or deletion of records

Responsible for data loader updates, inserts and deletions

Updated triggers in sandbox and deployed to production

Mass recalculation of fields and formulas performed during off hours

Integration of all related tools and upgrades

Worked closely with management, strategic planning, analytical staff and end-users to create and manage complex workflow rules, data validation, and triggers

Developed and created customized reports and dashboards

Created and documented application requirements by working with team members involved in the development of program enhancements and changes including program staff, programmers, strategic planning, analytical staff, as well as consultants as needed

Assisted programmer with the development of technical documentation of existing and future applications

Identified, tracked and logged system problems and worked through resolution

Configuration of several different tools such as Jira, WE8, Marketo, Data.com, IS.com, GoCloudz, Velocify.com, Zendesk, Desk.com, and others.

Echo360 Oct 2015 – Sept 2016

Salesforce Admin

Supported Sales and Operations teams

Administered Salesforce, Gainsight, Pardot and all the integrated managed packages

Create marketing campaigns and help mature and qualify the leads

Create workflows, fields, custom objects to better suit the user needs to collect campaign data through Pardot and a Gainsight for health scores

Managed all internal and partner users

Managed lead processes and assignment rules

Managed all the integrations with SFDC

Build and design a wide variety of email marketing campaigns

Created dashboards and reports

Created custom objects, fields, validation rules, workflows and managed rule assignments

Trained new and existing employees on SFDC

Responsible for on-going customization and integration of different departments onto SFDC

Trained Sales and Operations team members on new implementations of process or customizations with in SFDC

Used Apex Data Loader tool to migrate the data from other databases.

Merged data and mass delete of data

Extensive experience with data loader

Integrated support and ALP migration tools with in SFDC

Communicated future Salesforce releases and enhancements to team and management

Perform yearly health check and performed scheduled updates

Service Power June 2014 – June 2015

Salesforce Admin

Scheduled sales and marketing duties for field management, using operations and claims management software

Created custom matrix reports and dashboards

Created workflows, approval processes and validation rules

Integrated Marketing tools with Salesforce.com

Regularly attended SF.com webinars and classes to keep current on technology and changes

Maintained CRM tool (Salesforce) as an admin

Provided accesses and maintained internal users and admins/user rights

Performed extensive research through data.com and moved leads down to RM’s

Created sharing rules, maintained profiles and page-layouts

Created complex workflows using process builder and workflow automations

Updated and installed triggers using change sets

Maintained lead processes and workflows

Created custom fields and objects

Performed seasonal Salesforce updates and Health Checks

Installed Managed Packages and made recommendations depending on business needs.

Created workflow authorizations and contract templates

Dell 2013 – 2014

Junior Salesforce Admin

Provided end user support to Salesforce users

Created extensive reports and dashboards

Created custom, assignment and validation rules

Trained on software sales for cloud computing and date back up software

Maintained the salesforce user licenses

Trained new employees on salesforce.com

Installed Managed Package apps and made recommendations

Installed and updated related packages

Updated workflows and validation rules

Oracle/Comprobase, Inc. 2009 – 2011

Sales/Marketing Manager

Recruited, interviewed, hired and trained management staff; developed performance incentives; reviewed staff production through meetings with owners.

Initiated and maintained quality control

Coordinated telemarketing efforts with Director of Sales and President

Learned Oracle software sales lifecycle

Responsible for software sales, implementation and consulting services

Education:

Northern Virginia Community College Present

Associates Degree: Business Marketing

Woodson High School June 2006

Advanced HS Diploma

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