Manager Customer Care

Doha, Qatar ******** ***********@*****.***

With a proven track record at Naaas Holding, I excel in facilities coordination and inventory management, ensuring operational efficiency and resource optimization. My expertise spans from construction oversight to energy management, coupled with strong problem-solving skills and the ability to maintain high customer satisfaction. Achievements include significantly improving facility functionality and team collaboration.

Served as point of contact for internal and external customers seeking support and information. · Communicated with general managers and facility teams regarding upcoming repairs and projects. · Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment. · Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment · Evaluated employee performance regularly, providing constructive feedback and opportunities for growth or improvement as necessary. · Collaborated with other departments to address any issues impacting building operations efficiently.

Maintained effective team member communication. Performed inventory control, such as counting, and stocking merchandise. Greeted customers and directed to requested products. Answered customer questions and provided detailed product information

Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Linked computers to network and peripheral equipment. Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.

Employee Performance Management, Feedback Management, Networking Skills, Team Working, Stock Control, Communication Skills, Microsoft Office, Printing, Problem Solving, Video Cards, Networking Hardware, Construction, First Aid and Preparedness, Logistics Operations, Team Building, Cardio-Pulmonary Resuscitation (CPR

Organization Governance, Risk management and compliance

Theoretical knowledge and practical skills on first aid

basic knowledge of fire, fire behaviors and fighting procedures.

Computer Hardware, software, programming, refurbishing, MS word, MS excel, power point etc.

Certified in Uganda Education, Math, sciences, History, Biology, Physics and commerce.

English, Hindi, Swahili, Nepali, Arabic, Luganda

First Aid Certification, firefighting, secondary school certificate, GRC Certification

Received honors certificate for Completing FMM Project, Football Coach Certificate in generation amazing Qatar

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