Customer Service Sales

SM

CAREER SUMMARY

Entered the work field in the

restaurant industry, starting as a

host, server and bartender. A few

years later, with the experience

acquired, worked as a service

and activities manager in a front

beach top rated restaurant in

Ponce, PR. On the last five years

took an opportunity into retail as a

Store Sales and Training Manager.

This last position gave me the

opportunity to lead, train and

develop more staff and

represented a bigger challenge

in terms of sales goals that I

successfully achieved.

SKILLS

Excellent written and verbal

communication in Spanish and

English. Self initiative and

creative skills. Customer service

and goal oriented. Able to

manage budgets, inventory,

schedules, data analysis and

reporting results. Capable to

work well independently and as

part of a team. Hardworking, fast

learner and dependable. Always

in for a challenge, learning new

skills and taking everything to the

next level.

SACHA MIRANDA

BUSINESS ADMINISTRATION SALES CUSTOMER SERVICE

787-***-**** ************@****.***

EXPERIENCE

STORE SALES & TRAINING MANAGER • CARIBBEAN MARKETING REPS, INC. • JULY 2013 - MARCH 2015

Administrated stores operations, budgets, schedules and inventory. Was able to administrate three different stores in the company separately, raised yearly sales and exceed goals of each three of them. Had the opportunity to train new employees who became top sales associates and later on assistant managers for the company.

SERVICE AND ACTIVITIES MANAGER • MARIMAR AT THE BEACH • SEPT 2012

– SEPT 2013

In charge of the restaurants daily operations, reservations, inventory, customer service and crew members. I was able to design an attractive offer for groups, corporate and private activities to increase sales and promote the restaurant as an attractive venue.

SALES ASSOCIATE • ALDO SHOES • 2010 – 2011 • SEASONAL Increasing sales by adding accessories and shoe care products during various holiday seasons, meeting individual and store sales goals. BARTENDER AND SERVER • RAMADA HOTEL PONCE • JULY 2009 – DECEMBER 2011

Customer service and increasing sales by suggestions to customers. HOST, BARTENDER AND SERVER • BUFFALO’S CAFE • MAY 2005 – JUNE 2010

First job in the service industry starting as a host, moving to server and then becoming a bartender. Increasing sales by suggestions to customers. Was member of the crew staff in charge of opening the second restaurant and then bar crew leader of this last one.

EDUCATION

BACHELOR • BUSINESS ADMINISTRATON • UNIVERSITY OF PUERTO RICO Marketing concentration – 3 years completed

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