Gulwatanpreet Singh
*** ***** ******, **********, ** 02907
Phone: 631-***-**** ac7lae@r.postjobfree.com
CORE COMPETENCIES
* ***** ** ********** ******* as Business analyst, acting as a formal liaison between the client and technical teams, using structured communication skills to gather, document, analyze and validate functional/non-functional requirements.
Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies, along with Competent in Creating Unified Modeling Language (UML) diagrams
Proven experience in Incident and Problem management with highest customer satisfaction rating
Experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases along with designing and developing Test Plans and Test Scripts.
Strong Knowledge of Software Development Life Cycle with Agile and Waterfall Methodologies and familiarity with ETL concepts
8 Research Publications in Software Testing with Genetic Algorithms
Strong knowledge of C++, SQL
Excellent Analytical and Customer Service Skills, with the ability to create strong relationship across business.
• Poised and Competent with demonstrated ability to transcend cultural differences
Strong Interpersonal and Communication skills
TECHNICAL EXPERTISE
CERTIFICATIONS
IBM SPSS
ITIL V3 Foundation
ITIL V3/Service Now
IBM Rational Team Concert
C++/SQL
Microsoft VISIO/SharePoint/UML
Active Directory/Office 365
RESEARCH PUBLICATIONS
Software testing with Genetic Algorithms
PROFESSIONAL EXPERIENCE
Business Analyst AZ Tech Technologies July 2018- Present
Leads requirements gathering sessions, process analysis and business interviewing activities to develop high quality
Business Requirement Documents (BRD).
Liaising with technology and project management teams to implement database and reporting analytics tool (SPSS)
Ensuring adherence of the naming conventions for new reports and procedures.
Maintaining collaborative business relationships with all stakeholders.
Executing and administrating request for changes to existing reports using established change management procedures.
Performs analyses of the business goals, objectives, and needs of the general business environment for the appropriate FIS segment, division, group or line of business
Business Analyst Bir Infosys, Jalandhar, India 03/13- 02/15
Partnered with IT team for different projects and facilitated interactive sessions with business owners, development team & Users to drive out detailed business requirements.
Packaged and delivered all enhancements for the promotion to User Acceptance Testing (UAT)
Gained excellent negotiation skills and proficiency in breaking down and communicating, technical information to non-technical staff members and stakeholders.
Developed solutions to complex applications, operational problems, and performed business process re-engineering and process improvements where necessary.
Made decisions regarding project roadmap without constant oversight along with maintaining strong Business portfolio by regular interactions with customers and other organizations in the Local market
Achieved highest level of customer satisfaction by Working closely with key business partners and subject matter experts in the definition, testing, training, implementation, and support of functional requirements
Senior Technical Support Analyst (Help Desk) CVS Health, Smithfield, RI 10/17-07/18
Responsible for Troubleshooting and resolving Hardware (Blade Servers, POS terminals, RF Devices, etc.) and connectivity Issues in CVS Stores, globally, Including mobile and tablet device issues
Responsible for Account Setup of New and existing employees
Resolve the oncoming issues, managing and keeping track of incidents and problems
Analyzing and reporting incident trend data to identify and eliminate root causes.
Keeping track of the hardware getting shipped to CVS stores and making sure everything is on site, on time, every time
Identify and escalate priority issues as per Client Specifications Using HPSM Ticketing System
Technical Support Johnson and Wales University, Providence, RI 02/16-08/17
Delivered an effective performance by assisting students, staff & faculty in the operation of technology-based equipment’s and software’s (Pharos systems, Altiris) used for instructional, communication and other IT applications
Maintained a strong relationship with end users by providing and processing information in response to inquiries, concerns, and requests about products and services
Accomplished everyday goals including Troubleshooting and resolving PC (Windows and Mac Environment), mobile and tablet device issues including; connectivity, email setup and new user training
Diagnose and resolve Technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
Identify and escalate priority issues per Client specifications using LANDesk Ticketing system and Redirect problems to appropriate resource
Deployed jobs as required using Altiris/Ghost Deployment solutions.
EDUCATION
Johnson & Wales University, Providence, RI Degree, 8/17
MBA, Information Technology Concentration/ GPA 3.75
Punjab technical University, Punjab, India
Master of Technology, Computer Science and Engineering GPA 3.4 Degree, 2/13
Bachelor of Technology, Computer Science and Engineering GPA 3.73 Degree, 6/16
ACADEMIC PROJECTS
Tuition Management system in C++
Manual/Automation testing of learning management system including preparation of test cases, test plans and usage of Win runner and Load runner
Predictive analysis using different statistical techniques on data covering various business aspects of car companies
Software testing with genetic approach of ACO