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Customer Service Manager

LaSalle, Illinois, 61301, United States
November 02, 2018

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**** ******** ******, ******* **, 61301 815-***-****


As a previous business owner and experienced office manager, I am looking to use my professional experience to excel in a fast paced environment that provides daily challenges.


Liberty Village of Peru, Peru, Il. Feb. 2017-Present


Provided education and entertaining activities for seniors

Home Instead Senior Care, Peru, Il June 2014 –Feb. 2017

Assisted Living Caregiver

Provide assistance to seniors with reduced mobility in daily tasks in their homes

Manage daily activities for clients.

Ensure that clients are taking necessary medications

Assist clients with home maintenance

Farmers Insurance, Peru, IL May 2011 – June 2014

Agent Owner

Operated an office with two employees

Reviewed monthly budget to ensure efficient operations

Created monthly marketing campaigns to meet sales goals

Maintained accurate client records

Conducted client intake interviews to match clients with the right products

Handled customer complaints

Processed monthly payments

Kaufmann Insurance, Peru, IL April 2003 – April 2011

Office Manager

Provided exceptional customer service

Managed new client intake and existing client claims

Processed and documented payments

Maintained document control

Assisted primary agent with marketing campaigns

People’s Mortgage, Peru, IL September 2000 – March 2003

Loan Processor

Conducted document reviews for accuracy and completeness

Managed document control best practices

Processed client paperwork

Maintained client calendar to ensure closings remained on schedule


LaSalle-Peru Township High School August 1981 - May 1985

General Diploma

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