TERRI A. ZAFIROS ac7la4@r.postjobfree.com
**** ******** ******, ******* **, 61301 815-***-****
Objective
As a previous business owner and experienced office manager, I am looking to use my professional experience to excel in a fast paced environment that provides daily challenges.
EXPERIENCE
Liberty Village of Peru, Peru, Il. Feb. 2017-Present
Activities
Provided education and entertaining activities for seniors
Home Instead Senior Care, Peru, Il June 2014 –Feb. 2017
Assisted Living Caregiver
Provide assistance to seniors with reduced mobility in daily tasks in their homes
Manage daily activities for clients.
Ensure that clients are taking necessary medications
Assist clients with home maintenance
Farmers Insurance, Peru, IL May 2011 – June 2014
Agent Owner
Operated an office with two employees
Reviewed monthly budget to ensure efficient operations
Created monthly marketing campaigns to meet sales goals
Maintained accurate client records
Conducted client intake interviews to match clients with the right products
Handled customer complaints
Processed monthly payments
Kaufmann Insurance, Peru, IL April 2003 – April 2011
Office Manager
Provided exceptional customer service
Managed new client intake and existing client claims
Processed and documented payments
Maintained document control
Assisted primary agent with marketing campaigns
People’s Mortgage, Peru, IL September 2000 – March 2003
Loan Processor
Conducted document reviews for accuracy and completeness
Managed document control best practices
Processed client paperwork
Maintained client calendar to ensure closings remained on schedule
EDUCATION
LaSalle-Peru Township High School August 1981 - May 1985
General Diploma