KANEESHA DAWOOD

Brooklyn, NY ***** l 917-***-**** l ac7l6h@r.postjobfree.com l www.linkedin.com/in/kaneeshadawood

SUMMARY

Aspiring and diligent individual with in-depth knowledge and experience in administration, accounting, operations, and marketing. Highly skilled in operations, customer service, reconciliations. Intellectually curious, adaptable, and flexible to changing environments.

EDUCATION

BBA: Finance/Brooklyn College/ CUNY expected in 2020

AA: Accounting/ Indian Hills Community College / Ottumwa, IA 2016

Cumulative GPA: 3.7

PROFESSIONAL EXPERIENCE

Public Interest Communications - Falls Church, VA 2017 - 2018

Administrative Assistant (2018)

Assisted in the preparation of regular reports for 20 clients in the non-profit industry.

Created, revised, and analyzed operating procedures in Unix operating system.

Resolved imbalances in donor reports by analyzing the company database and presenting solutions through spreadsheets.

Member Services Representative - World Wildlife Fund (2017)

Maintained membership records and acknowledged memberships for 20+ customers daily.

Processed donations by donors and partners-in-conservation in the WWF database.

Corresponded and provided feedback to donors on adoption orders and shipment.

Gap Inc. / McLean, VA 2017

Sales Associate

Resolved customers’ clothing queries in a fast-paced retail environment in a 5-day week.

Assisted approximately 50+ customers on sales floor and cash register dealing with $2000+ cash and credit card transactions daily.

Maintained repeat business practices and store quality by organizing materials.

Communicated negative customer violations to the leadership team.

Agon Management Group/ McLean, VA 2016 - 2017

Account Manager

Consistently provided customer service to 100+ customers on a six-day week.

Closed sales deals efficiently by providing quality service to the customer in person.

Assisted in recruiting, interviewing, and hiring candidates to the team.

Indian Hills Community College/ Ottumwa, IA 2016

Student Library Assistant

Charged out and received books for 100+ students at the circulation desk.

Assisted and placed orders for library patrons in accessing accounts.

Student Success Center Receptionist

Helped create a positive and welcoming environment for students, staff, and faculty.

Provided office support to Student Success Center staff.

Paycorp - Colombo, Sri Lanka 2014 - 2015

Reconciliation Specialist

Investigated general merchant account queries in the Paycorp and SQL database.

Identified, researched, and cleared discrepancies of 100+ customers in a day.

Resolved claims by contacting international banks and finding relevant solutions.

WNS Global Services - Colombo, Sri Lanka 2013 - 2014

Associate Operations

Processed 150+ vendor accounts in Oracle daily.

Updated and maintained accounts payable transactions of vendors in the company database.

ACCOMPLISHMENTS

Member of Toastmasters Club, Accounting Society, and Crypto Club in Brooklyn College

Honoree of Who’s Who among Students in American Universities and Colleges (2017)

Competed with 100+ students in Business Professionals of America state competitions and placed first in College Accounting (2016)

Member of Phi Theta Kappa, Business Professionals Club, The Academy, Science Club, and International Student Organization in Indian Hills Community College

President’s List and Dean’s List - Indian Hills Community College (2015-2016)

VOLUNTEER EXPERIENCE

Girls Who Code 2018

Facilitator for middle school and high school students

Pancreatic Cancer Action Network 2018

Volunteer in Purple Stride DC 2018

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