Customer Service Security Officer
Resume:
Ervin Bailey
La Mesa, California 91942
Email: ac7l5v@r.postjobfree.com
Security Manager/Supervisor
CORE QUALIFICATIONS: Highly organized and detailed focused, Motivated, personable business professional, Organized detail oriented. Veritable team player follows policies and procedures. Diplomatic, tactful with professionals and non-professionals at all levels. Exceptional track record of accurately handling training and leading individuals.
EXPERIENCE:
10/2007 - Current
SECURITY OFFICER
RBW SECURITY – San Diego, CA
Provide excellent customer service ALWAYS to customers via telephone and personal contact.
Compile and maintained records, and daily staff reports.
Supervise staff and responsible for training of new staff.
Assigned to handle all customer complaints, find a solution and get authorization before implementation.
Daily vehicle inspection and report any issues that require attention.
Assist patients and escort to proper destination for medical procedures.
Reassure anxious patients offering calming words.
7/2002 - 4/2006 PFIZER PHARMACEUTICAL/GRAVEYARD SUPERVISOR
GUARDSMARK SECURITY – San Diego, CA
Front office security for main building.
Shuttle driver responsible for transporting client’s, doctors and other staff members to meetings.
Worked in Command center responsible for monitoring multiple surveillance cameras and reporting any illegal or suspicious activities.
Responsible for patrolling 11 building and grounds.
Entering all time sheets at end of each work shift on the computer.
5/1997 – 3/2002 WELLS FARGO
SECURITY GUARD – San Diego, CA
Observed and reported daily security activities.
Responsible for handling any illegal or suspicious actives.
Responsible for keeping daily and accurate log book.
EDUCATION/TRAINING:
1982 High School Diploma Milwaukee, WI
1984 – 1985 University OF Missouri Saint Louis, MO
1986 – 1987 Mayville State University Mayville, ND
1982 – 1984 Southeast Community College
AA Business Administration Fairbury, NE
PERSONAL: Served in the Unites States Navy 1987 – 1990
References available upon request
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