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Manager Project

Chino, California, United States
November 05, 2018

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Edmund F. Young III

People Oriented Leader with Vision, Passion, and over 30 Years of IT Experience

Information Technology Professional (Director, VP, & Program Manager)

Infrastructure Strategy Cloud Datacenter Cyber-Security ERP Program Management Operations

Corona, California Mobile: 949-***-**** E-mail: LinkedIn:

Executive Profile & Expertise

IT Strategic Analysis, Design, & Architecture Metrics

Experienced Project Management Professional

Present and justify P&L investment for innovative technology

ERP, CRM, Database Technology Expertise

Cloud (Public / Private), Automation, Orchestration

Compliance, Sarbanes Oxley (SOX), ISO 9xxx

Storage Strategies, SAN, NAS (EMC, Netapp, HP)

Protection Strategy / Backup & Recovery, DR

Systems Design, Process mapping, & Architecture / ITIL

Cyber Security, Anti-virus, Malware protection

Companies: Toyota Motor Sales, State Street, Pimco, QLogic

Staff management, Roles & Resp., Succession Planning

Industries: Manufacturing, Finance, Healthcare, Engineering

Industries: Automotive, Clinical, Channel / VAR

Mainframe (Jes2, MVS, TSO), Solaris, HP-UX, AS400

Unix, Linux, Windows, Storage, DR, Networking

Experience: Edmund has managed all areas of IT operations over a 30 year career for global corporations to include Datacenters, Program Management, Network / Security Operations Centers, Virtual Infrastructures, Cloud solutions, Storage Area Networks, in addition to large globally dispersed UNIX, Storage, Network, and Windows server teams. Edmund’s deep and broad experience within the Information Technology landscape provides any organization with considerable value as a strong and passionate leader who achieves lasting results.

Insight: Edmund Young is a “second generation” IT leader with 30 years of experience who understands and values people as the critical component for an organization that wants to achieve lasting results. Edmund’s ability to build teams of talented individuals and lead them to new heights is exceptional. He possess a high energy level and strong work ethic with a commitment to continuous improvement while building and leading a dynamic and changing environment that strives to exceed expectations.

Efficiency: The goal to be efficient while reducing costs can only be achieved by building a team of passionate individuals dedicated to a vision of accountability, success, and commitment to the organization. Edmund leverages frameworks such as ITIL, ITSM, and Lean methods to achieve increased productivity, efficiency, while reducing costs due to eliminating wasted efforts.

Foresight: Edmund is a forward-looking technology evangelist capable of influencing and galvanizing others in a shared view of the future. He has a strong sense of identifying next generation technologies and implementing them with non-disruptive project principles. Ed’s vision has produced stable yet dynamic technology solutions that have advanced business objectives while reducing costs in excess of 50% due to reductions in space, cooling, and administration with virtual and automated service delivery models.

Career Timeline

May 2018 – Present

ConvergeOne Inc.

Manager, Network Operations Center

Leading Managed Services Provider

Managing a national team of over 30 senior systems engineers providing IT services to over 80 customers in a variety of industries (Healthcare, Automotive, and Finance). Evaluate and provide an enterprise risk analysis for gap closure and determine the strategic roadmap. Recommend an automated datacenter and operations strategy for increased efficiency and cost savings. Identify core competencies while moving unsupported services to other departments aligning staff and skillsets to the appropriate teams. Edmund provides leadership in order to identify risks tied to a mitigation and technology strategy as part of the transformation effort to improve customer satisfaction, increased efficiencies, and raise profitability of the center.

Aug 2017 - Present

Independent Consulting / Principal

IT consultant with over 30 years’ experience supporting technology infrastructure and operations. Edmund possesses broad and deep experience working with industries such as major finance and automotive companies. Edmund has managed all areas of IT operations over a 30 year career for global corporations to include Network / Security Operations Centers, Virtual Infrastructures, Cloud solutions, Storage Area Networks, in addition to large globally dispersed UNIX, Storage, Network, and Windows server teams. Edmund’s deep and broad experience within the Information Technology landscape provides any organization with considerable value as a consultant who performs to a trusted adviser status.

Datacenter planning and technology architect / business to technology alignment strategies

NOC and SOC design, roles and responsibilities, monitoring and alerting design and architecture

Vendor management, Request for Proposals (RFP), Statement of Work (SOW), and Service Level Agreement (SLA) expertise

Storage Area Network (SAN), Network Attached Storage (NAS), and Disaster Recovery (DR) strategy and planning

Private Cloud (HP Cloud Matrix) and public cloud (AWS, Azure) strategy and planning

Project Management Organization (PMO), Project Management Professional (PMP), and Project Management Book of Knowledge (PMBOK) trained skillset

May 2017 – Sep 2017

Confie Insurance Group Holdings

National leader in personal lines of insurance brokerages

Director, IT Operations and Helpdesk

Edmund was enlisted to lead IT Operations in support of all level 1 services throughout the U.S. Edmund is managing a staff of over 30 IT professionals to include a helpdesk presence throughout the Americas in addition to a large contingency in Tijuana Mexico. His responsibilities also include the IT operations team tasked with production support of over 750 offices nationally. Edmund developed standards that rely on ITIL principles and lean methods that focus on people, process, and technology advancement. He was quick to engage and recommend operational improvements to allow the operations to scale, flex, and respond to all IT service requests quickly, efficiently, and at reduced costs.

Perform an organization review and analysis of staff, technology, and processes

Perform vendor management activities in order improve costs and efficiencies

Initiate the development of an ITIL Configuration Management Database (CMDB) to remedy security and operational gaps

Review technology stack to develop a strategic roadmap for an improved business alignment and agility

Perform program management review to evaluate priorities, budget, and schedules

Review staff levels, compensation, and promotion considerations

May 2016 – December 2016

Edwards Life Sciences

Global leader in patient-focused medical innovations for structural heart disease

Technical Project Manager, Senior - (Contract)

Edmund was enlisted to assist with managing global enterprise projects due to his experience with PMP methods and technical background. He is providing value by introducing methods to efficiently manage projects based on almost 30 years of experience.

Highlights of achievements:

Manage multiple projects to include identity management automation while the other is to implement a more secure and isolated network infrastructure to manufacturing locations globally (Switzerland, Puerto Rico, Dominican Republic, Singapore, Utah, and Costa Rica)

oImplement a new WAN Cisco network infrastructure hinging on the MPLS core network utilizing a reference architecture of products such as Cisco 6880’s, 3850’s, and Palo Alto firewall products.

oThe systems infrastructure included VMware ESX environments supporting both legacy Scada and the next generation Rockwell Automation manufacturing applications adhering to FDA and systems validation standards

oManage the identity management initiative to automate the onboarding and departure account process utilizing MIM technology

Manage the procurement and importing logistics challenges due to in country bureaucracy, taxes, and costs challenges

Develop supporting vendor contracts and evaluations

oAuthor detailed statement of work’s to address project goals, objectives and requirements submitted to the contract system for a review and approval process

oAuthor comprehensive request for proposal contracts to ensure the vendor audience understands the projects goals and objectives

oAuthor an elaborate vendor evaluation scorecard system in order to fairly screen partner proposals and capabilities

oCreate presentations that provide executive leadership with detailed vendor options outlining the appropriate benefits and consequences of each partner under consideration (Costs, logistics, global supply and presence)

Develop project plans, presentations, and vendor ranking methods to quickly allow executive leadership to assess the goals and objectives

January 2012 – January 2016

State Street Bank & Trust, Irvine California

Leading global financial services provider with over $21 trillion in assets under management

Vice President, Information Technology (Infrastructure, Operations, Security, Project Management)

A career that extends over 29 years of service Edmund provides IT leadership that can be best described as a passionate technology innovator determined to deploy solutions that will simplify and automate technology aligned to business initiatives.

Highlights of achievements:

Architect, manage, and maintain a VMware virtual environment consisting of over 4,000 servers including Windows 2008, 2012, and Citrix VDI environments with continuous security risk evaluations and projects for remediation.

oApplications include Exchange, Back Office, and SQL Server

Develop, manage, and maintain security compliance and incident response services to ensure the appropriate controls and remediation practices are established. Manage and maintain the enterprise anti-virus / malware solution requiring global scanning and updates monthly (4,000 Windows servers in scope for patching and updates).

Lead major upgrade projects while determining activity risks based on PMP, ITIL, and security based principles.

Lead the development of project management principles, ITIL, and ITSM to increase efficiencies, productivity, and major project success by delivering on schedule, under budget, and with no outages

Define roles and responsibilities to promote decision making in the ranks to ensure increased success of a global 24x7 operations

Manage the Shavlik patching applications support process to update over 4,000 virtual and physical servers.

Lead and mentor project managers to ensure alignment to operational and stakeholder expectations. Several major projects were run simultaneously with extensive planning, crisp execution, and defined closure activities

oSuccessfully delivered projects include disaster recovery relocations, security vulnerability mitigation, security and middleware software upgrades for a global environment that included over 4,000 servers and petabytes of storage globally

Mentor and develop staff to ensure appropriate succession planning and team growth. Promote two high performers to the level of Vice President during my tenure

Manage security projects responding to penetration testing, vulnerability risks, and user access abnormalities globally

Improve security posture with the delivery of increased password complexity of global domain controllers and closing middleware exposures in the virtual hypervisor environments

Develop vendor ranking process to ensure project success

oAuthor a comprehensive supplier scorecard to rank and select partners as part of the project initiate and planning process

oAuthor statement of work contracts outlining project deliverables, costs, and schedules. The SOW contract scope provided a framework to ensure “Rules of Engagement” are established and include penalties for non-compliance

oDevelop request for proposal contracts (RFP’s) in order to be provided with services that align to business requirements and the long term strategic vision

Introduce new technologies that will increase efficiencies and performance such as UCS Director, vCops, and Veeam

June 2010 - December 2011

Macsteel Service Centers USA, Newport Beach, Ca.

Leader in metal processing and distribution / 2 billion dollars in revenues

IT Director, National Operations (Infrastructure, Operations, Security, Program Management)

Edmund was recruited to serve as the IT Director of the Macsteel USA to use previous applied transformation techniques to invigorate operations that was in need of improved technology innovations, process redesign, and strategic infrastructure leadership.

Highlights of achievements:

Rebuild the support operations to utilize North American partners in every region establishing a centralized command and control for IT decision makers and support teams. This improved local support response times to all branches in North America by over 80%.

Lead projects that reduced the datacenter’s by 50%, upgrade all networking infrastructure to 35 branches, redesign the WAN routing architecture, and redesign the computing infrastructure to an HP based private cloud

oNetwork upgrade and redesign project increased uptime by 50% going from spoke and hub model to one that was dynamic and redundant eliminating unscheduled outages

oDatacenter relocation and upgrade projects were performed with precise dependency maps eliminating any unscheduled outages

oDatacenter rebuild to new co-located facilities on schedule and under budget

oThe computing infrastructure was migrated from physical and disparate to an integrated “self-service” model using automation built on Hewlett Packard products (PaaS, HP Blade Systems Matrix, 3-Par)

Introduce and model all support operations to conform to ITIL standards. This improved response times and consistency by over 50%

oITIL areas of focus included change control, incident / problem / release management, and Lean continuous improvement models

Manage budgets of approximately 3 – 5 million dollars annually

March 2004 - June 2010

QLogic Corporation, Aliso Viejo, Ca

Global leader in storage networking, converged networking, and high performance computing

Senior Manager, Information Technology, Infrastructure Operations

After two promotions Edmund served as the senior manager of Information Technology tasked with transforming the business applications and engineering environment into a more efficient and streamlined systems architecture. Edmund was responsible for negotiating, deploying, and managing IT operations that went from disparate and isolated computing environments to one that was unified and aligned to business strategies.

Highlights of achievements:

Initiated and developed QLogic’s Sarbanes Oxley (SOX) compliance initiatives and maintained a zero deficiency record during tenure

Implement an enterprise “Tiered” storage strategy that increased operating efficiency by 75% using a global shared data model

oNetwork Appliance (Netapp) storage architecture using IP & FC protocols, FlexClone, SnapMirror, and Snapshot technologies

oLeverage EMC DMX for tier I data requirements such as Oracle ERP and CRM applications

Develop and standardize support processes using the ITIL framework (Incident, Problem, Change, and Release Management)

Negotiate common sense ELA’s to take full advantage of rapid growth in both the BURA and Virtual scaling strategies

oELA’s for Veritas (Symantec) and VMware to accommodate the rapid expansion of business requirements

oNegotiated ELA discounts in excess of 50% over list pricing with unlimited deployment of selected products

oImplement latest de-duplicated technologies utilizing Data Domain VTL products as part of an early adoption success (2005)

Implement and leverage SharePoint to implement the configuration management (CMDB) processes for asset & relationship tracking

Manage an IT budget of approximately 3 – 5 million dollars annually

Feb 1987 – March 2004 Experience Table

Role / Title





IT Consultant, Principal


Toyota Motor Sales



Unix Administrator, Senior


National Engineering Technology



IT Consultant, Senior


Toyota Motor Sales, Cannon



IT Consultant

Value Added Reseller

Enterprise Computing Solutions



IT Consultant


Toyota Motor Sales



Systems Administrator

Customer Service / Call center

Outbound Services, Inc.



Systems Administrator


Dowty Aerospace



Console Operator, Senior





Console Operator


Northrop, B-2 Bomber Division



Leadership, Technology, and Operational Capabilities

Delivers high operational stability for end-to-end technology operations and infrastructure that is highly cost-efficient, flexible, scalable and supports the rapid-development and business continuity plans to support business strategies

Demonstrated ability to grow, lead, and energize people and teams, in addition to facilitating cross-functional cooperation

Expert knowledge of IT infrastructure design, planning, implementation, and administration including virtualization in VMware, Windows domain administration, WAN / LAN network administration, SAN storage administration, Unix administration, and disaster recovery planning

Expert at implementing ITIL fundamentals which include being an agent for change while adhering to systemic change control concepts that guarantee productivity while protecting existing production environments.

Astute negotiator saving hundreds of thousands of dollars in technology costs through technical innovation, strategic partnerships, and a competitive bidding process that results in an aggressive but fair pricing strategy

A proven track record of bringing stability, productivity, and innovation into IT operations with the goal of providing a valued business partnership by defining achievable tactical and strategic objectives.

IT Services and project management process design expertise (ITIL, ITSM and PMI best practices implementation).

Background with centralized, decentralized and shared service IT operating models that support both regional and global operations

Education / Training

University of Phoenix: Bachelor of Science, Information Technology (In progress)

Fullerton College, Fullerton, California: Computer Science, General Education (Coursework completed)

University of California Irvine: Project Management Professional (Coursework completed)

Skills Matrix

VMware, ESX, Hypervisor, VRealize, vCops

Project Management, PMO, PMP, PMI

Oracle, ERP, CRM, Database, SQL Server

Windows 2008, Windows 2012, Windows 10

Unix, Linux, Redhat, Suse, Fedora, Solaris, HP-UX, AIX

Security, Cyber-security, Firewall, Palo Alto, Checkpoint

Network Appliance, Netapp, Ontap, Snapshot, SnapMirror, Flexclone

EMC DMX, BCV, TimeFinder, SAN, NAS

Cloud, orchestration, Cisco UCS, PaaS, IaaS, SaaS

Veritas Cluster Service, VCS, Netbackup, DR, Disaster Recovery

Vblock, FlexPod, HP Cloud Matrix

UCS Blade Servers, UCS Director, Cisco

IBM Mainframe, MVS, Jes2, TSO, AS400, SNA

vRealize (vCops), Solarwinds, HP Openview

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