Edmund F. Young III
People Oriented Leader with Vision, Passion, and over 30 Years of IT Experience
Information Technology Professional (Director, VP, & Program Manager)
Infrastructure Strategy Cloud Datacenter Cyber-Security ERP Program Management Operations
Corona, California Mobile: 949-***-**** E-mail: ac7l4y@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/edmundyoung
Executive Profile & Expertise
IT Strategic Analysis, Design, & Architecture Metrics
Experienced Project Management Professional
Present and justify P&L investment for innovative technology
ERP, CRM, Database Technology Expertise
Cloud (Public / Private), Automation, Orchestration
Compliance, Sarbanes Oxley (SOX), ISO 9xxx
Storage Strategies, SAN, NAS (EMC, Netapp, HP)
Protection Strategy / Backup & Recovery, DR
Systems Design, Process mapping, & Architecture / ITIL
Cyber Security, Anti-virus, Malware protection
Companies: Toyota Motor Sales, State Street, Pimco, QLogic
Staff management, Roles & Resp., Succession Planning
Industries: Manufacturing, Finance, Healthcare, Engineering
Industries: Automotive, Clinical, Channel / VAR
Mainframe (Jes2, MVS, TSO), Solaris, HP-UX, AS400
Unix, Linux, Windows, Storage, DR, Networking
Experience: Edmund has managed all areas of IT operations over a 30 year career for global corporations to include Datacenters, Program Management, Network / Security Operations Centers, Virtual Infrastructures, Cloud solutions, Storage Area Networks, in addition to large globally dispersed UNIX, Storage, Network, and Windows server teams. Edmund’s deep and broad experience within the Information Technology landscape provides any organization with considerable value as a strong and passionate leader who achieves lasting results.
Insight: Edmund Young is a “second generation” IT leader with 30 years of experience who understands and values people as the critical component for an organization that wants to achieve lasting results. Edmund’s ability to build teams of talented individuals and lead them to new heights is exceptional. He possess a high energy level and strong work ethic with a commitment to continuous improvement while building and leading a dynamic and changing environment that strives to exceed expectations.
Efficiency: The goal to be efficient while reducing costs can only be achieved by building a team of passionate individuals dedicated to a vision of accountability, success, and commitment to the organization. Edmund leverages frameworks such as ITIL, ITSM, and Lean methods to achieve increased productivity, efficiency, while reducing costs due to eliminating wasted efforts.
Foresight: Edmund is a forward-looking technology evangelist capable of influencing and galvanizing others in a shared view of the future. He has a strong sense of identifying next generation technologies and implementing them with non-disruptive project principles. Ed’s vision has produced stable yet dynamic technology solutions that have advanced business objectives while reducing costs in excess of 50% due to reductions in space, cooling, and administration with virtual and automated service delivery models.
Career Timeline
May 2018 – Present
ConvergeOne Inc.
Manager, Network Operations Center
Leading Managed Services Provider
Managing a national team of over 30 senior systems engineers providing IT services to over 80 customers in a variety of industries (Healthcare, Automotive, and Finance). Evaluate and provide an enterprise risk analysis for gap closure and determine the strategic roadmap. Recommend an automated datacenter and operations strategy for increased efficiency and cost savings. Identify core competencies while moving unsupported services to other departments aligning staff and skillsets to the appropriate teams. Edmund provides leadership in order to identify risks tied to a mitigation and technology strategy as part of the transformation effort to improve customer satisfaction, increased efficiencies, and raise profitability of the center.
Aug 2017 - Present
Independent Consulting / Principal
IT consultant with over 30 years’ experience supporting technology infrastructure and operations. Edmund possesses broad and deep experience working with industries such as major finance and automotive companies. Edmund has managed all areas of IT operations over a 30 year career for global corporations to include Network / Security Operations Centers, Virtual Infrastructures, Cloud solutions, Storage Area Networks, in addition to large globally dispersed UNIX, Storage, Network, and Windows server teams. Edmund’s deep and broad experience within the Information Technology landscape provides any organization with considerable value as a consultant who performs to a trusted adviser status.
Datacenter planning and technology architect / business to technology alignment strategies
NOC and SOC design, roles and responsibilities, monitoring and alerting design and architecture
Vendor management, Request for Proposals (RFP), Statement of Work (SOW), and Service Level Agreement (SLA) expertise
Storage Area Network (SAN), Network Attached Storage (NAS), and Disaster Recovery (DR) strategy and planning
Private Cloud (HP Cloud Matrix) and public cloud (AWS, Azure) strategy and planning
Project Management Organization (PMO), Project Management Professional (PMP), and Project Management Book of Knowledge (PMBOK) trained skillset
May 2017 – Sep 2017
Confie Insurance Group Holdings
National leader in personal lines of insurance brokerages
Director, IT Operations and Helpdesk
Edmund was enlisted to lead IT Operations in support of all level 1 services throughout the U.S. Edmund is managing a staff of over 30 IT professionals to include a helpdesk presence throughout the Americas in addition to a large contingency in Tijuana Mexico. His responsibilities also include the IT operations team tasked with production support of over 750 offices nationally. Edmund developed standards that rely on ITIL principles and lean methods that focus on people, process, and technology advancement. He was quick to engage and recommend operational improvements to allow the operations to scale, flex, and respond to all IT service requests quickly, efficiently, and at reduced costs.
Perform an organization review and analysis of staff, technology, and processes
Perform vendor management activities in order improve costs and efficiencies
Initiate the development of an ITIL Configuration Management Database (CMDB) to remedy security and operational gaps
Review technology stack to develop a strategic roadmap for an improved business alignment and agility
Perform program management review to evaluate priorities, budget, and schedules
Review staff levels, compensation, and promotion considerations
May 2016 – December 2016
Edwards Life Sciences
Global leader in patient-focused medical innovations for structural heart disease
Technical Project Manager, Senior - (Contract)
Edmund was enlisted to assist with managing global enterprise projects due to his experience with PMP methods and technical background. He is providing value by introducing methods to efficiently manage projects based on almost 30 years of experience.
Highlights of achievements:
Manage multiple projects to include identity management automation while the other is to implement a more secure and isolated network infrastructure to manufacturing locations globally (Switzerland, Puerto Rico, Dominican Republic, Singapore, Utah, and Costa Rica)
oImplement a new WAN Cisco network infrastructure hinging on the MPLS core network utilizing a reference architecture of products such as Cisco 6880’s, 3850’s, and Palo Alto firewall products.
oThe systems infrastructure included VMware ESX environments supporting both legacy Scada and the next generation Rockwell Automation manufacturing applications adhering to FDA and systems validation standards
oManage the identity management initiative to automate the onboarding and departure account process utilizing MIM technology
Manage the procurement and importing logistics challenges due to in country bureaucracy, taxes, and costs challenges
Develop supporting vendor contracts and evaluations
oAuthor detailed statement of work’s to address project goals, objectives and requirements submitted to the contract system for a review and approval process
oAuthor comprehensive request for proposal contracts to ensure the vendor audience understands the projects goals and objectives
oAuthor an elaborate vendor evaluation scorecard system in order to fairly screen partner proposals and capabilities
oCreate presentations that provide executive leadership with detailed vendor options outlining the appropriate benefits and consequences of each partner under consideration (Costs, logistics, global supply and presence)
Develop project plans, presentations, and vendor ranking methods to quickly allow executive leadership to assess the goals and objectives
January 2012 – January 2016
State Street Bank & Trust, Irvine California
Leading global financial services provider with over $21 trillion in assets under management
Vice President, Information Technology (Infrastructure, Operations, Security, Project Management)
A career that extends over 29 years of service Edmund provides IT leadership that can be best described as a passionate technology innovator determined to deploy solutions that will simplify and automate technology aligned to business initiatives.
Highlights of achievements:
Architect, manage, and maintain a VMware virtual environment consisting of over 4,000 servers including Windows 2008, 2012, and Citrix VDI environments with continuous security risk evaluations and projects for remediation.
oApplications include Exchange, Back Office, and SQL Server
Develop, manage, and maintain security compliance and incident response services to ensure the appropriate controls and remediation practices are established. Manage and maintain the enterprise anti-virus / malware solution requiring global scanning and updates monthly (4,000 Windows servers in scope for patching and updates).
Lead major upgrade projects while determining activity risks based on PMP, ITIL, and security based principles.
Lead the development of project management principles, ITIL, and ITSM to increase efficiencies, productivity, and major project success by delivering on schedule, under budget, and with no outages
Define roles and responsibilities to promote decision making in the ranks to ensure increased success of a global 24x7 operations
Manage the Shavlik patching applications support process to update over 4,000 virtual and physical servers.
Lead and mentor project managers to ensure alignment to operational and stakeholder expectations. Several major projects were run simultaneously with extensive planning, crisp execution, and defined closure activities
oSuccessfully delivered projects include disaster recovery relocations, security vulnerability mitigation, security and middleware software upgrades for a global environment that included over 4,000 servers and petabytes of storage globally
Mentor and develop staff to ensure appropriate succession planning and team growth. Promote two high performers to the level of Vice President during my tenure
Manage security projects responding to penetration testing, vulnerability risks, and user access abnormalities globally
Improve security posture with the delivery of increased password complexity of global domain controllers and closing middleware exposures in the virtual hypervisor environments
Develop vendor ranking process to ensure project success
oAuthor a comprehensive supplier scorecard to rank and select partners as part of the project initiate and planning process
oAuthor statement of work contracts outlining project deliverables, costs, and schedules. The SOW contract scope provided a framework to ensure “Rules of Engagement” are established and include penalties for non-compliance
oDevelop request for proposal contracts (RFP’s) in order to be provided with services that align to business requirements and the long term strategic vision
Introduce new technologies that will increase efficiencies and performance such as UCS Director, vCops, and Veeam
June 2010 - December 2011
Macsteel Service Centers USA, Newport Beach, Ca.
Leader in metal processing and distribution / 2 billion dollars in revenues
IT Director, National Operations (Infrastructure, Operations, Security, Program Management)
Edmund was recruited to serve as the IT Director of the Macsteel USA to use previous applied transformation techniques to invigorate operations that was in need of improved technology innovations, process redesign, and strategic infrastructure leadership.
Highlights of achievements:
Rebuild the support operations to utilize North American partners in every region establishing a centralized command and control for IT decision makers and support teams. This improved local support response times to all branches in North America by over 80%.
Lead projects that reduced the datacenter’s by 50%, upgrade all networking infrastructure to 35 branches, redesign the WAN routing architecture, and redesign the computing infrastructure to an HP based private cloud
oNetwork upgrade and redesign project increased uptime by 50% going from spoke and hub model to one that was dynamic and redundant eliminating unscheduled outages
oDatacenter relocation and upgrade projects were performed with precise dependency maps eliminating any unscheduled outages
oDatacenter rebuild to new co-located facilities on schedule and under budget
oThe computing infrastructure was migrated from physical and disparate to an integrated “self-service” model using automation built on Hewlett Packard products (PaaS, HP Blade Systems Matrix, 3-Par)
Introduce and model all support operations to conform to ITIL standards. This improved response times and consistency by over 50%
oITIL areas of focus included change control, incident / problem / release management, and Lean continuous improvement models
Manage budgets of approximately 3 – 5 million dollars annually
March 2004 - June 2010
QLogic Corporation, Aliso Viejo, Ca
Global leader in storage networking, converged networking, and high performance computing
Senior Manager, Information Technology, Infrastructure Operations
After two promotions Edmund served as the senior manager of Information Technology tasked with transforming the business applications and engineering environment into a more efficient and streamlined systems architecture. Edmund was responsible for negotiating, deploying, and managing IT operations that went from disparate and isolated computing environments to one that was unified and aligned to business strategies.
Highlights of achievements:
Initiated and developed QLogic’s Sarbanes Oxley (SOX) compliance initiatives and maintained a zero deficiency record during tenure
Implement an enterprise “Tiered” storage strategy that increased operating efficiency by 75% using a global shared data model
oNetwork Appliance (Netapp) storage architecture using IP & FC protocols, FlexClone, SnapMirror, and Snapshot technologies
oLeverage EMC DMX for tier I data requirements such as Oracle ERP and CRM applications
Develop and standardize support processes using the ITIL framework (Incident, Problem, Change, and Release Management)
Negotiate common sense ELA’s to take full advantage of rapid growth in both the BURA and Virtual scaling strategies
oELA’s for Veritas (Symantec) and VMware to accommodate the rapid expansion of business requirements
oNegotiated ELA discounts in excess of 50% over list pricing with unlimited deployment of selected products
oImplement latest de-duplicated technologies utilizing Data Domain VTL products as part of an early adoption success (2005)
Implement and leverage SharePoint to implement the configuration management (CMDB) processes for asset & relationship tracking
Manage an IT budget of approximately 3 – 5 million dollars annually
Feb 1987 – March 2004 Experience Table
Role / Title
Industry
Corporations
Dates
Dates
IT Consultant, Principal
Automotive
Toyota Motor Sales
2002
2004
Unix Administrator, Senior
Transportation
National Engineering Technology
2002
2002
IT Consultant, Senior
Automotive
Toyota Motor Sales, Cannon
2000
2002
IT Consultant
Value Added Reseller
Enterprise Computing Solutions
2000
2000
IT Consultant
Automotive
Toyota Motor Sales
1998
2000
Systems Administrator
Customer Service / Call center
Outbound Services, Inc.
1996
1998
Systems Administrator
Aerospace
Dowty Aerospace
1996
1996
Console Operator, Senior
Healthcare
FHP
1993
1996
Console Operator
Aerospace
Northrop, B-2 Bomber Division
1987
1993
Leadership, Technology, and Operational Capabilities
Delivers high operational stability for end-to-end technology operations and infrastructure that is highly cost-efficient, flexible, scalable and supports the rapid-development and business continuity plans to support business strategies
Demonstrated ability to grow, lead, and energize people and teams, in addition to facilitating cross-functional cooperation
Expert knowledge of IT infrastructure design, planning, implementation, and administration including virtualization in VMware, Windows domain administration, WAN / LAN network administration, SAN storage administration, Unix administration, and disaster recovery planning
Expert at implementing ITIL fundamentals which include being an agent for change while adhering to systemic change control concepts that guarantee productivity while protecting existing production environments.
Astute negotiator saving hundreds of thousands of dollars in technology costs through technical innovation, strategic partnerships, and a competitive bidding process that results in an aggressive but fair pricing strategy
A proven track record of bringing stability, productivity, and innovation into IT operations with the goal of providing a valued business partnership by defining achievable tactical and strategic objectives.
IT Services and project management process design expertise (ITIL, ITSM and PMI best practices implementation).
Background with centralized, decentralized and shared service IT operating models that support both regional and global operations
Education / Training
University of Phoenix: Bachelor of Science, Information Technology (In progress)
Fullerton College, Fullerton, California: Computer Science, General Education (Coursework completed)
University of California Irvine: Project Management Professional (Coursework completed)
Skills Matrix
VMware, ESX, Hypervisor, VRealize, vCops
Project Management, PMO, PMP, PMI
Oracle, ERP, CRM, Database, SQL Server
Windows 2008, Windows 2012, Windows 10
Unix, Linux, Redhat, Suse, Fedora, Solaris, HP-UX, AIX
Security, Cyber-security, Firewall, Palo Alto, Checkpoint
Network Appliance, Netapp, Ontap, Snapshot, SnapMirror, Flexclone
EMC DMX, BCV, TimeFinder, SAN, NAS
Cloud, orchestration, Cisco UCS, PaaS, IaaS, SaaS
Veritas Cluster Service, VCS, Netbackup, DR, Disaster Recovery
Vblock, FlexPod, HP Cloud Matrix
UCS Blade Servers, UCS Director, Cisco
IBM Mainframe, MVS, Jes2, TSO, AS400, SNA
vRealize (vCops), Solarwinds, HP Openview