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Training Manager

New Albany, Ohio, United States
November 05, 2018

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** ***** ** ******** **********, education and Community Health involvement

Specialized in project management, curriculum development, Instructor Led Training (ILT), workflow Analysis and Validation

Experienced Certified Scrum Master

Successfully completed various projects using Agile methodologies

Managed full cycle Go-Live implementation and Optimization projects

Certified EpicCare Ambulatory Analyst and curriculum developer

Proficient in Project Planning /Management (development, integration, and negotiation)

Experienced in Systems Application, Coordinating and Scheduling Training Resources

Supervised training/support resources for new implementations

Technical Skills:

Microsoft Office Applications: Word, Excel, Access, PowerPoint, and Outlook

Adobe Flash, Storyline, Captivate, and Photoshop

Credentialed Trainer for the following:

EpicCare Inpatient/Orders (Providers)

EpicCare Ambulatory (Providers)

Beacon (Providers)


OpTime/Anesthesia Module



Epic Consultant for additional modules:


Home Health





Professional Experience

Houston Methodist Hospital 03/2016 – 07/2018Ambulatory Clinical Analyst III

Managed, configured and tested the ambulatory implementation for over 15 clinics and 45 providers

Lead analyst for all OBGYN clinics and accountable for new install decisions

Assisted the chief provider with building and prioritizing the product backlog for new system upgrades

Conducted daily meetings with the team to assess progress and barriers to complete the tasks (sprints)

Facilitate review sessions with the team, SMEs, other providers

Successfully implemented a new OBGYN history section for specialty clinics

Worked closely with directors, managers, SMEs and physician champions to develop and enhance Epic’s functionality to increase workflow efficiency

Managed the onboarding process for new physicians and customize settings prior to their Go Live date

Developed initiatives to aid providers with meeting CMS quality measures and improve their scores

PCG (Primary Care Group) scores improved over 35%

Assessed and organize At-the-Elbow (ATE) support for new ambulatory implementations

Created various workflows (Visio) for multiple clinics

Provided support to end users and troubleshoot system issues

Inpatient/Ambulatory Provider Specialist

Conducted ILT sessions for more than 24,000 physicians, clinicians and other staff in the

following modules: Orders, Ambulatory, Beacon, ClinDoc, Radiant, Kaleidoscope, etc.

Assisted the CMIO during meetings with Specialty groups (e.g. Cardiologist, Surgeons, etc.)

Analyzed clinical and business workflows for upcoming waves

Helped convey the clinical workflow decisions and how the application functions to the end-user throughout the training process

Managed Pre Go-Live developments, updates and review of new and existing lesson plans, course materials and E-learnings

Managed Post Go-Live developments, trouble tickets, workflow, and training updates

Responsible for recording End User Attendance in the Learning Management System (LMS)

Provided feedback to the supervising ID regarding physician requests and environmental changes

Supervised ATE support and remained the point of contact for specialty clinics post Go-Live

Scheduled resources for training and provider personalization sessions pre/post Go-Live

Ambulatory Instructional Designer (Secondary)

Updated and completed Master Training Environment (MST) build for old and new environments (2016)

Used Mitosis to duplicate patients and associate them with proper users

Supported and maintained training environment for ongoing new hire and refresher end user training

Developed scenario-based curriculum, training material and tip-sheets to incorporate content specifications to build and workflows

MD Anderson Cancer Center 11/2015 – 03/2016

Simulation Lab Instructional Designer

Responsible for MST build, developing and review curriculum for Simulation Lab

Utilized Scrum framework to manage the process of completing the training events

Collaborated with the Sr. Instructional Designer on training requirements (backlog) and prioritization

Conducted daily meetings (daily scrum) with team to assess progress and barriers to completing the sprint

Facilitated sprint reviews with the team, SMEs, trainers and the project manager

Assessed training environments to ensure the success of mitosis updates, data couriered record pushes, and nightly refresh from MST to Simulation Lab environments

Communicated daily with analyst regarding build updates for Radiation Oncology and Stem Cell Transplant

Created departmental tip sheets for providers to use during Personalization Lab

Swedish Medical Center 02/2015 – 06/2015

Epic Lead Trainer/Instructional Designer

Consulted a group of 7 trainers to improve training delivery and retention

Created and modified curriculum to streamline the training process

Conducted Instructor Led Training (ILT) for the entire medical staff

Conferred with department managers to correct and modify existing workflow issues

Provided feedback to training manager to improve existing training material

University of Washington Medical Center 03/2014 – 09/2014

Epic/Cerner Clinical Applications Specialist

Conducted and assisted Instructor Led Training (ILT) for physicians, residents, nurses and other clinical staff

Assisted with Pre Go-Live Activation planning

Created Quick Reference Guides (QRGs) for clinic manager and staff members

Analyzed and created workflow modifications for clinic managers and staff members

Document and monitor issues logged into the database for resolutions

Cedars Sinai Medical Center 11/2011- 11/2013

Epic Training Project Manager

Collaborated with department managers regarding training requirements, resource deployment and class schedules

Worked with clinical managers and Superusers to assess, modify and create workflows

Developed curriculum and course materials for training purposes and optimization

Delegated tasks and ensured all deadlines were met for Licensed Clinics’ Go-Live

Managed a group of 8 Ambulatory training consultants for Licensed Clinics

Responsible for the daily operations, budget, assignments and scheduling of trainers

Developed trouble shooting methods and additional course material for specialty staff utilizing MyChart and other external web applications

Created online assessments to evaluate proficiency for medical staff members

Coordinated and supervised the Train the Trainer Sessions (TTT’s)

Conducted and evaluated teach back sessions for inpatient trainers transitioning into ambulatory trainers

Managed a group of 15 CPOE training consultants

Responsible for daily operations, assignments, and scheduling of trainers

Coordinated and supervised the Train the Trainer sessions (TTT’s)

Modified existing Curriculum and training assessments for New Hire Sessions

Provided feedback to the Curriculum Development Team regarding additional training materials for end user

Conducted Instructor Lead Training (ILT) for over 800 physicians, residents, nurses and other staff

Assessed the daily needs of Ambulatory clinics to increase/decrease support during Pre/Post Go-live.

Created, tested, and validated master patient and configured additional details in training environments including: MST, REP and TRN

Facilitated migration of data across multiple environments including: POC, MST, REP and TRN

Created and ran Mitosis spreadsheet across multiple training platforms.

Physician Liaison for Anesthesiology

Conferred with management to develop training & lab modifications

Modified Lab Curricula to include more suitable scenarios for incoming residents

Conducted knowledge skill transfers to client’s FTEs

Clinical Analyst

Modified various master files to improve functionality for departments, providers and clinical staff

Configured and modified SmartTools, OrderSets, Preference Lists and Flowsheets

Participated in workflow validation and integration testing for procedures and specialty clinics

Lead Resource Coordinator

Generated and distribute all assignments for training team consultants (trainers, curriculum developers, e-learning developers, builders/analysts)

Coordinated training and resource deployment for staff at the hospital, outpatient clinics, and other clinical areas

Provided continuous feedback to management regarding the need to continue/discontinue various trainings and support sessions

Additional responsibilities include: daily maintenance of training and support schedules on SharePoint, create all emergent Ad-hoc sessions, register students in an LMS (HealthStream), and reserve training locations

Cleveland Clinic Health Systems 02/2009 – 11/2011

Epic Trainer/Support Specialist/RN

Managed a group of 8 CPOE physician trainers for regional hospitals

Responsible for daily assignments and schedules

Participated in credentialing process

Conducted and evaluated teach back sessions for incoming physician trainers

Provided various training sessions to physicians, residents nurses, and other clinical staff

Scheduled resources to meet the needs of the physicians before “Go-Live”

Customized Physician’s Order Sets, Preference Lists and Templates

Provided feedback to clinical analysts regarding order sets and procedures to meet JACHO


Assisted with internal escalation support for physicians, nurses, and other departmental


Documented and monitored issues logged into the database for resolutions

Actively participated in conference calls regarding the progress of the facility’s Go-live

Analyzed issues in the clinical environment to resolve technical problems

Coordinated the placement of Go-live Support throughout the facility

Served as the after-hour Epic On-call support for various hospitals

Lake County/Alego Health Flu Clinics 02/2009 – 11/2011

Community Nurse

Assessed and administered influenza vaccine to at risk population in the community

Participated in community health fairs to educate population on the flu vaccine

Communicated low inventory and any complications to supervisors


Huron School of Nursing – 2009: Diploma in Nursing, RN

University of Cincinnati – 2004: Bachelor of Arts in Communication

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