Qualifications
** ***** ** ******** **********, education and Community Health involvement
Specialized in project management, curriculum development, Instructor Led Training (ILT), workflow Analysis and Validation
Experienced Certified Scrum Master
Successfully completed various projects using Agile methodologies
Managed full cycle Go-Live implementation and Optimization projects
Certified EpicCare Ambulatory Analyst and curriculum developer
Proficient in Project Planning /Management (development, integration, and negotiation)
Experienced in Systems Application, Coordinating and Scheduling Training Resources
Supervised training/support resources for new implementations
Technical Skills:
Microsoft Office Applications: Word, Excel, Access, PowerPoint, and Outlook
Adobe Flash, Storyline, Captivate, and Photoshop
Credentialed Trainer for the following:
EpicCare Inpatient/Orders (Providers)
EpicCare Ambulatory (Providers)
Beacon (Providers)
ClinDoc
OpTime/Anesthesia Module
Stork
Radiant
Epic Consultant for additional modules:
Dragon
Home Health
HIM
Beacon
ADT/Cadence
Willow
Professional Experience
Houston Methodist Hospital 03/2016 – 07/2018Ambulatory Clinical Analyst III
Managed, configured and tested the ambulatory implementation for over 15 clinics and 45 providers
Lead analyst for all OBGYN clinics and accountable for new install decisions
Assisted the chief provider with building and prioritizing the product backlog for new system upgrades
Conducted daily meetings with the team to assess progress and barriers to complete the tasks (sprints)
Facilitate review sessions with the team, SMEs, other providers
Successfully implemented a new OBGYN history section for specialty clinics
Worked closely with directors, managers, SMEs and physician champions to develop and enhance Epic’s functionality to increase workflow efficiency
Managed the onboarding process for new physicians and customize settings prior to their Go Live date
Developed initiatives to aid providers with meeting CMS quality measures and improve their scores
PCG (Primary Care Group) scores improved over 35%
Assessed and organize At-the-Elbow (ATE) support for new ambulatory implementations
Created various workflows (Visio) for multiple clinics
Provided support to end users and troubleshoot system issues
Inpatient/Ambulatory Provider Specialist
Conducted ILT sessions for more than 24,000 physicians, clinicians and other staff in the
following modules: Orders, Ambulatory, Beacon, ClinDoc, Radiant, Kaleidoscope, etc.
Assisted the CMIO during meetings with Specialty groups (e.g. Cardiologist, Surgeons, etc.)
Analyzed clinical and business workflows for upcoming waves
Helped convey the clinical workflow decisions and how the application functions to the end-user throughout the training process
Managed Pre Go-Live developments, updates and review of new and existing lesson plans, course materials and E-learnings
Managed Post Go-Live developments, trouble tickets, workflow, and training updates
Responsible for recording End User Attendance in the Learning Management System (LMS)
Provided feedback to the supervising ID regarding physician requests and environmental changes
Supervised ATE support and remained the point of contact for specialty clinics post Go-Live
Scheduled resources for training and provider personalization sessions pre/post Go-Live
Ambulatory Instructional Designer (Secondary)
Updated and completed Master Training Environment (MST) build for old and new environments (2016)
Used Mitosis to duplicate patients and associate them with proper users
Supported and maintained training environment for ongoing new hire and refresher end user training
Developed scenario-based curriculum, training material and tip-sheets to incorporate content specifications to build and workflows
MD Anderson Cancer Center 11/2015 – 03/2016
Simulation Lab Instructional Designer
Responsible for MST build, developing and review curriculum for Simulation Lab
Utilized Scrum framework to manage the process of completing the training events
Collaborated with the Sr. Instructional Designer on training requirements (backlog) and prioritization
Conducted daily meetings (daily scrum) with team to assess progress and barriers to completing the sprint
Facilitated sprint reviews with the team, SMEs, trainers and the project manager
Assessed training environments to ensure the success of mitosis updates, data couriered record pushes, and nightly refresh from MST to Simulation Lab environments
Communicated daily with analyst regarding build updates for Radiation Oncology and Stem Cell Transplant
Created departmental tip sheets for providers to use during Personalization Lab
Swedish Medical Center 02/2015 – 06/2015
Epic Lead Trainer/Instructional Designer
Consulted a group of 7 trainers to improve training delivery and retention
Created and modified curriculum to streamline the training process
Conducted Instructor Led Training (ILT) for the entire medical staff
Conferred with department managers to correct and modify existing workflow issues
Provided feedback to training manager to improve existing training material
University of Washington Medical Center 03/2014 – 09/2014
Epic/Cerner Clinical Applications Specialist
Conducted and assisted Instructor Led Training (ILT) for physicians, residents, nurses and other clinical staff
Assisted with Pre Go-Live Activation planning
Created Quick Reference Guides (QRGs) for clinic manager and staff members
Analyzed and created workflow modifications for clinic managers and staff members
Document and monitor issues logged into the database for resolutions
Cedars Sinai Medical Center 11/2011- 11/2013
Epic Training Project Manager
Collaborated with department managers regarding training requirements, resource deployment and class schedules
Worked with clinical managers and Superusers to assess, modify and create workflows
Developed curriculum and course materials for training purposes and optimization
Delegated tasks and ensured all deadlines were met for Licensed Clinics’ Go-Live
Managed a group of 8 Ambulatory training consultants for Licensed Clinics
Responsible for the daily operations, budget, assignments and scheduling of trainers
Developed trouble shooting methods and additional course material for specialty staff utilizing MyChart and other external web applications
Created online assessments to evaluate proficiency for medical staff members
Coordinated and supervised the Train the Trainer Sessions (TTT’s)
Conducted and evaluated teach back sessions for inpatient trainers transitioning into ambulatory trainers
Managed a group of 15 CPOE training consultants
Responsible for daily operations, assignments, and scheduling of trainers
Coordinated and supervised the Train the Trainer sessions (TTT’s)
Modified existing Curriculum and training assessments for New Hire Sessions
Provided feedback to the Curriculum Development Team regarding additional training materials for end user
Conducted Instructor Lead Training (ILT) for over 800 physicians, residents, nurses and other staff
Assessed the daily needs of Ambulatory clinics to increase/decrease support during Pre/Post Go-live.
Created, tested, and validated master patient and configured additional details in training environments including: MST, REP and TRN
Facilitated migration of data across multiple environments including: POC, MST, REP and TRN
Created and ran Mitosis spreadsheet across multiple training platforms.
Physician Liaison for Anesthesiology
Conferred with management to develop training & lab modifications
Modified Lab Curricula to include more suitable scenarios for incoming residents
Conducted knowledge skill transfers to client’s FTEs
Clinical Analyst
Modified various master files to improve functionality for departments, providers and clinical staff
Configured and modified SmartTools, OrderSets, Preference Lists and Flowsheets
Participated in workflow validation and integration testing for procedures and specialty clinics
Lead Resource Coordinator
Generated and distribute all assignments for training team consultants (trainers, curriculum developers, e-learning developers, builders/analysts)
Coordinated training and resource deployment for staff at the hospital, outpatient clinics, and other clinical areas
Provided continuous feedback to management regarding the need to continue/discontinue various trainings and support sessions
Additional responsibilities include: daily maintenance of training and support schedules on SharePoint, create all emergent Ad-hoc sessions, register students in an LMS (HealthStream), and reserve training locations
Cleveland Clinic Health Systems 02/2009 – 11/2011
Epic Trainer/Support Specialist/RN
Managed a group of 8 CPOE physician trainers for regional hospitals
Responsible for daily assignments and schedules
Participated in credentialing process
Conducted and evaluated teach back sessions for incoming physician trainers
Provided various training sessions to physicians, residents nurses, and other clinical staff
Scheduled resources to meet the needs of the physicians before “Go-Live”
Customized Physician’s Order Sets, Preference Lists and Templates
Provided feedback to clinical analysts regarding order sets and procedures to meet JACHO
standards
Assisted with internal escalation support for physicians, nurses, and other departmental
issues
Documented and monitored issues logged into the database for resolutions
Actively participated in conference calls regarding the progress of the facility’s Go-live
Analyzed issues in the clinical environment to resolve technical problems
Coordinated the placement of Go-live Support throughout the facility
Served as the after-hour Epic On-call support for various hospitals
Lake County/Alego Health Flu Clinics 02/2009 – 11/2011
Community Nurse
Assessed and administered influenza vaccine to at risk population in the community
Participated in community health fairs to educate population on the flu vaccine
Communicated low inventory and any complications to supervisors
Education
Huron School of Nursing – 2009: Diploma in Nursing, RN
University of Cincinnati – 2004: Bachelor of Arts in Communication