IH

OBJECTIVE

I am extremely interested in a manager, assistant manager or lead position. You can expect me to be motivated, determined and willing to assist others and learn. I am capable of succeeding in any position offered and willing to go above and beyond to make sure that all goals and guidelines are met. I want to succeed in a simulating and challenging environment, building the success of the company while experiencing advancement opportunities.

SKILLS

*Leadership* interpersonal communication skills* FDR banking system* GOOGLE* Microsoft outlook, PowerPoint, excel, Windows, Word, Publisher. * Email, faxing, filing, typing, data entry. * Self-starter, determined, motivated, willing to learn.* Internet Explorer* Credit card systems* Mortgage loans, equity and foreclosures.

IVY D. HILL

903-***-****/ac7l3b@r.postjobfree.com 2317 SPRING MILLS RD. MESQUITE, TX.75181

EXPERIENCE

CUSTOMER SERVICE SPECIALIST IIIIS • TCI • APR. 2017- JULY 2018

Handling Yamaha accounts. Assisting with payments, repossessions, online accounts, credit approval.

Assisting with new hire training and material. Worked one on one with employees to improve stats and quality.

Handled and managed account for Total Card Inc. assisted customers with payments, deadlines and financial consulate.

Assisted co-workers with daily questions and functions of credit cards, and escalations.

CPAP SPECIALIST III • AMERICAN HOME PATIENT • JUNE 2013 – DEC. 2016

Communicating with customers (via phone, correspondence email and fax) to initiate or respond to inquiries and request for orders for product/ services.

Utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.

Accountable for sales, call quality, attendance and adherence to work schedule results.

Enter information for shipping purposes.

Initiate proper documentation for billing functions (i.e. ICD9-10 codes).

Determine charges for services and products ordered and collecting fees.

MANAGER • EXECUTIVE CLEANERS • MAY 2010 – JUNE 2013

Managed inventory and products.

Supervised up to 12 employees, and trained new hired on product and services.

Calculated and filed monthly profit of business finances.

Accountable for keeping records of products and services.

Working with teammates to ensure products and services are correct and done in a timely manner.

Assisted with paperwork, cash outs, audits, and inventory.

MANAGER/ HOME SOLUTIONS• AT&T MOBILITY• APRIL 2007-OCTOBER 2009

Calculated and filed monthly profit of business finances.

Accountable for keeping records of products and services.

Assisting employees and customers with the most up to date on the latest data/ entertainment technology and devices, such as WI-FI, data devices, TV entertainment tools.

Drive sales of preferred handsets, rate plans, feature and accessories, per company guidance.

Partnered with stores and companies to successfully launch new products, services or processes.

Completed all aspects of opening and closing the store in accordance with written procedures. Submitted all transaction journals and files on a daily basis.

LEAD/ CUSTOMER SERVICE REPRESENTATIVE III• ALLTEL WIRELESS• FEBRURARY 2004- DECEMBER 2006

Drive sales of preferred handsets, rate plans, feature and accessories, per company guidance.

Complete research and resolved documentation errors or discrepancies.

Maintained and assisted with company projects while working with outside companies in a professional manner.

Assisted and provided basic information to customers on accounts, orders, payments, products and services.

EDUCATION

DIPLOMA • MAY 1997 • LONGVIEW HIGH SCHOOL

You might want to include your GPA and a summary of relevant coursework, awards, and honors.

CERIFICATE • NOVEMBER 2007 • KILGORE COLLEGE

How to Run and manage a business

CERIFICATE • 2011-2013 • UNIVERSITY OF PHOENIX

Business Administrate

VOLUNTEER EXPERIENCE OR LEADERSHIP

Attorney General- Child Support Division. Volunteered

Salvation Army- Feed America

References available on request.

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