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Customer Service Representative

Burnaby, British Columbia, Canada
November 05, 2018

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Hardik Parmar


Phone- 236-***-****


OBJECTIVE: Customer Service Representative


>> Skilled in Customer Relationship Management, Business Development, Client Acquisition

>> Client Engagement, Interactions and Assistance

>> Skilled in Microsoft Office including MS word and Excel and data entry.

>> Demonstrated ability to work in a fast paced, high volume environment while being able to think creatively and effectively solve problems.

>>Readiness to collaborate and work in different capacities as part of a team

>> Strong interpersonal skills, including the ability to build rapport and connections with customers

>> An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.

>> Quick learner and is collaborative, enjoys helping others and being part of a team

>> Great on-the-phone skills and in-person communication skills


More than 5 years of working experience. The core function areas are: Customer Service, Sales, Marketing, Business Development & Client relationship.

Customer & Client Relationship Manager Innovations Infocom Pvt. Ltd 2016- 2018

Assisted the team in achieving high customer service excellence.

Monitored campaigns and its performance for better results.

Imparted training and motivated employees to reduce attrition and increase performance.

Managed projects and formulated strategies for sales, marketing, customer service, lead generation, inbound-outbound calling and live call transfers.

Coordinated with customers, vendors and agencies.

Supervised internal coordination with Management, back office staff, HR & Legal Department.

Customer Service Representative Speaking Sparrow Pvt. Ltd 2013-2016

Provided excellent customer service over the phone and to walk-in clients and customers.

Resolved the queries, concerns and complaints of customers and offered them the best service.

Worked on building pipeline of prospects, ensure a high conversion rate to qualified lead status and close a high proportion of deals to ensure that results are consistently achieved.

Took the initiative and found creative approaches to make each customer’s experience feel personal.

Supported required operational activities, including, but not limited to: product management, escalated service requests, following up on customer applications, filing, opening & closing activities.

Provided sales assistance, processed customers request, and did billing and reporting.

Provided support via remote access, email, phone, and onsite with minimal supervision.

Achieved monthly sales targets by recommending and explaining benefits of additional company services.

Awards and Recognition

Named Employee of the Month three times at Innovations Infocom Pvt Ltd as I contributed in increasing the sales of the company by 20%.


Bachelor's Degree 2009

Diploma in Business 2014

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