Customer Service Assistant

Andrew Aliemeke

**** ****** ****, *****, **

(C)804-***-**** *********@*****.***

An Experienced, Highly Organized Worker Who Can Multi-task In A Fast-paced Work Environment. Reliable, Adaptable And Goal-Oriented Professional with Excellent Customer Service Skills. Can Produce Innovative Ideas and Execute Accordingly.

Work History

Senior Resolutions Manager

Capital One – 12730 N Kingston Avenue, Chester VA, 23836

2/2017 to 9/2018

Verifying callers and accessing private account information

Submitting case work for exception review

Lifting account suspensions and restrictions

Settlement negotiation and credit limit increases

Creating training modules and adjustments to company wide policies and procedures

Providing help desk resolutions to inbound employees

Data entry, computing bills and collecting payments

Membership Coordinator

Planet Fitness – 11001 Hull Street Road, Midlothian VA, 23112

2/2016 to Current

Providing guided tours and selling memberships

Cleaning g sanitizing gym equipment

Managing member account activity

Routing phone calls

Data entry, computing bills and collecting payments

Assistant To Fire Suppression Technician

Wes Worsham Fire Protection – 8420 Meadowbridge Road #I, Mechanicsville, VA 23116

5/2015 to 11/2015

Transporting people & materials in a company vehicle

Installing pipe to drawn specifications, using tools such as drills, wrenches, levels, saws, pumps, cutting machines, and pipe threaders

Inspecting, examining, and testing installed systems and pipe lines, using pressure gauges, hydrostatic testing, observation and other improvised methods

Operating large, mobile equipment on a jobsite, such as scissor lifts, boom lifts and forklifts

Analyzing full scale blueprints of pipe systems, supports, and related fire suppression equipment.

Lifting and transporting heavy objects by hand and machine

Following safety procedures and wearing safety equipment such as hardhat, goggles, facemask, fluorescent safety vest, etc

Dock Associate

Dillard’s - 11824 West Broad Street, Richmond, VA 23233

9/2014 to 3/2015

Processing orders And requests

Checking electrical appliances to discover safety hazards and locking doors to promote building security

Checking inventory and restocking materials throughout the facility

Discarding trash and boxes by using compactors and balers

Assessing the condition of facility grounds

Preparing for events by setting up tables, chairs and decorations using ladders, scaffolding, and restoring the venue at the end of the event

Maintaining hard flooring by scrubbing, buffing and renewing top coat

Shampooed, steam cleaned and spot cleaned carpeted floors

Ensured excellent visual standard within the store.

Handled placement of sale labels, security tagging, and price gunning articles of clothing and accessories.

Guest Associate

Children’s Museum Of Richmond - 6629 Lake Harbour Drive Midlothian, VA 23112

10/2013 to 6/2014

Implement new programs and activities that increase productivity of students

Behavioral management

Supervise extracurricular activities

Computed bills, collected payments

Answered, screened, and routed inbound phone calls to appropriate department or recipient

Perform laundry duties

Provided minor first aid and administered medication when necessary

Disinfected classrooms by sterilizing toys and surfaces

Shift Leader

Tropical Smoothie Cafe - 4501 Commonwealth Centre Pkwy Midlothian, VA

2/2012 to 11/2013

Adhered to food safety practices

Prevented spoilage and contamination by storing food in proper containers placed in appropriate storage areas

Executed credit and currency transactions with accuracy and speed

Provided outstanding customer service by displaying a friendly demeanor at all times

Used accepted techniques and recipes when preparing beverages by employing precise measurements and appropriate garnishes to assure quality, control costs and maximize customer satisfaction

Sales Associate

Burlington Coat Factory - 10400 Midlothian Turnpike Richmond, VA

2/2010 to 6/2010

Assist customer with merchandise and answer all product related questions necessary to guide them through the buying process

Update inventory and make sure in-store stocks do not run out

Keep store and work area clean

Assistant To Director Of Education

Science Museum Of Virginia - 2500 W Broad St, Richmond, VA 23220

2/2010 to 8/2012

Meet education standards bestowed by the organization

Supervise extracurricular activities

Lectured, prepared PowerPoint presentations, and provided training

Helped in the preparation of slideshows, chart, projects, and other teaching materials

Assisted in preparing lesson plans, instructional modules, and planning of daily activities

Performed administrative tasks for museum operations

Education

John Tyler Community College - 13101 Jefferson Davis Hwy, Chester, VA 23831

General Education Courses

Chesterfield Technical Center - 10101 Courthouse Rd, Chesterfield, VA 23832

Oracle Database Programming And Design

Database Administration

ERD Modeling

Call Center Training

Interview Training

Data Compiling

Business Rules & Assumptions

Clover Hill High School - 13301 Kelly Green Ln, Midlothian, VA 23112

Graduated in 2011

Skills

Active listener

Strategic thinking

Leadership capabilities

Multi-tasking

Strong customer service

Verbal communication

Written communication

Innovative problem-solving

Contact this candidate