Sign in

Manager Nurse

Newport Beach, California, United States
November 05, 2018

Contact this candidate


Gretchen Marie Hellgren RN, MSN, PHN, NE-BC

*** ******* ******

Newport Beach, California 92660

Home: 949-***-****

Cellular: 949-***-****


A leader very experienced in managing and directing all aspects of Health Services operations, staff development, budgetary and patient care initiatives. Strong interpersonal communication skills proactively promoting teamwork and collaboration throughout the healthcare disciplines.

Hollywood Presbyterian Medical Center, Los Angeles, Calif.

Director of NICU, Pediatrics and Nursery

October 2017 -August 2018

Same job responsibilities as below without purview of Labor and Delivery and Mother Baby areas

85 FTE’s-

Administrative Director of Women’s and Children’s Health Service Line

February 2017-October 2017

●Operational responsibility for 211 FTE’s including Labor and Delivery Department with high risk Antepartum patients and 15 Labor beds

●350 Delivery’s per month

●Two floors of Post-Partum areas with 43 patient beds, including ability to manage low risk antepartum patients

●Mother- baby Couplet Care Model

●Baby Friendly Designation with a 60% Exclusive Breastfeeding rate

●Collaborative initiative with Physicians, staff, and marketing to streamline the Admission process to Labor and Delivery, and refine the triage area. Instrumental in also planning to develop more Laboring rooms for increased patient volume.

●Inclusive of other areas below

Manager of Neonatal Intensive Care Unit NICU, Pediatrics, and Nursery

April 2016 to February 2017

●24/7 responsibility for Managing 85 FTE’s in all three departments, 15 bed NICU, 11 bed Pediatric Unit and transition Nursery

●Prepares, analyzes, and organizes daily operations of all units to meet budgetary, capital, labor and productivity budgets

●Aligns unit goals with organizations strategic plan, with successful significant reduction of incidental overtime, missed meals, and registry and traveler usage

●Responsible for all new hires orientation, employee evaluations, licensure requirements, schedules, and payroll

●Successfully completed Joint Commission Survey with zero deficiencies for the NICU

●Consistent assurance of Core measures, Value Based Purchasing targets including Patient satisfaction scores for HCAHPS in the 90th top box ranking for both NICU and Pediatrics

●Developed skills fair topics objectives, content and test materials for Pediatric Nurses 2016

●Develops Policy and Procedures supporting the provision of high quality care, assuring that standards comply with regulatory requirements

●Multidisciplinary team involvement using evidence based practice for care planning for all Low birth weight infant related conditions in the NICU

●Development of Neonatal Intensive Care Internship Program for new RN's

●Development of Donor Breast Milk Program for the Maternal Child Health Areas serving those with a need

●Performance Improvement and Safety Initiative unit committee involvement promoting clinical excellence

●Participation in CPQCC antibiotic stewardship program initiatives with LA and Orange County NICU units tracking progress data

●Collaborated with the HPMC stakeholders of the organization, to develop plans for the for groundbreaking of a new tower slated for 2019, inclusive of my area an all new state of the art, 21 bed NICU.

●Administrative Nursing House Supervisor relief coverage for the organization several times a month in rotation with other Administrative Leaders

St. Francis Medical Center, Lynwood, CA.

Manager of The Patient Experience/Patient Advocacy Office

July 2015-Febrruary 2016

●Collaborates with Department and Senor leadership to design action plans to support and improve desired best in class quality outcomes

●Advises/coaches’ employees the patient family centered care philosophy

●Monitors performance targets and results of Organizational Press Ganey/HCAHPS scores and presents to Leadership

●Works with Department leaders to serve as project Manager to analyze strategic and tactical initiatives aligned with Patient Care Services and the Strategic Plan, Mission and Values of the organization

●Creates and analyzes data related to patient, physician complaints and action plans for process improvement

●Plans, develops, and organizes Patient Satisfaction classes and initiatives to improve customer relations within the organization, to contribute to the overall health of the community

Manager Pediatric Unit /LA County Pediatric Liaison Nurse for EDAP Program 3-2009-2015

/PDLN 2012-current

●Selected Contributions:

●24/7 responsibility for a 14-bed acute care Pediatric unit managing 27 FTE's.

●Sustained Patient satisfaction scores to above the 90th percentile consistently

●Asthma Core Measure 100% compliance for 14 months

●Implemented Quality care initiatives through Multidisciplinary rounds

●Improved the physical environment/remodel and equipment purchases to better serve our patients ie. cribs, toddler beds, smart pumps

●Started Unit Council for shared governance model for staff development and Pediatric Nurse Certification study group

●Magnet steering committee involvement

●Chair of Nurse Management Council

●Nurse week Committee, Daisy Nomination Committee

●Co-chair of Structural Empowerment Team

●Developed and implemented age specific care and educational programs for the staff

●Implemented Humpty Dumpty Falls Scale for Pediatric patients per Joint Commission Recommendation

●Patient and Family Centered Care Initiative partnered with Quest

●Decreased incremental overtime

●Improved documentation and standard of care through development of preprinted order sets

●AIDET trainer for Studer customer service initiatives

●Created Pediatric Brochure for Admission information for Parents

●Remodeled the Pediatric playroom with age specific toys/activities


Knowledge of EDAP standards, and EMS agency policies and procedures

●Ensures a safe environment for the pediatric patient and adherence to safety practices per policy, and implements best practice program to maximize high quality pediatric patient care outcomes

●Coordinates all emergency pediatric care responsibilities

●Ongoing education for the ED staff in Pediatric disease management

●Audits for compliance of the EDAP standards in the ED

●Communicates with Paramedic base hospital personnel and prehospital care providers and coordinators

●Maintains a Quality Improvement program that includes important aspects of pediatric care and development of QI indicators to review all: Deaths respiratory arrest, suspected child abuse transfers to other facilities admission for the ED to an adult care are, unexpected return visit to the ED

●Collect pertinent data to identify opportunities for improvement, action plans

●Collaborates with the EDAP Medical Director, ED Nurse Manager and Pediatric Consultant to ensure compliance with EDAP standards

●Electronic Medical Record NURSE CHAMPION- spearheading the bridge between nursing and IT for the successful implementation of the ARCIS electronic medical record.

Collaborates with Nursing and Medical Staff and EMR team to ensure sound standard clinical process, redesign and workflows are adopted into the ARCIS system during design, testing, training and support phase of the EMR project.

Nursing training direction activities for Local Healthcare Ministry

Organized training for the Nursing Instructors of the 15 colleges that come to SFMC in the ARCIS system.

Organized Training for the Super Users and end-users of the project

Worked on Meaningful Use Criteria for Physician Compliance and Core Measure data

Served as a subject matter expert

Collaborates with Nursing and Medical Staff and EMR team to ensure sound standard clinical process, redesign and workflows are adopted into the ARCIS system

Provides oversight in application design decisions and investigates the implication of future designs and the impact on functionality of applications


●Servant Leadership Award for Compassion

●Quality Awards for 18 months of Core Measure Compliance for Asthma

●Electronic Medical Record Champion for SFMC ARCIS rollout

Fountain Valley Hospital, Fountain Valley, CA.

Director, Neonatal Intensive Care Unit 2007-January 2009

Operational responsibility of a level three NICU with 23 beds, and a 38 bed well newborn Nursery department. Managing 105 FTE’s.

Selected Contributions:

●Implemented quality direct patient care initiatives through capital approvals for new technology in cardiac monitoring of premature infants, sophisticated infant warmer equipment, Omni beds, infant isolettes, and hyperbilirubin equipment totaling over $230,00.00.

●Successfully recruited 5 full time staff reducing in-house registry and traveler usage by $4000.00 per month.

●Improved labor and productivity standards by redesigning staffing matrix and workforce shifting.

●Gained approval for infant security Hugs system throughout Maternal Child Health Division.

●Worked with Clinical Nurse Specialist on training programs for staff development in Neonatal Intensive Care.

●Collaborated effort with Marketing to develop Patient Education Materials and Admission/Discharge package to be consistent throughout the Division with same Baby Blvd. design.

●Participated in the development of a Clinical Ladder Program-pathways from Clinical 1 through 4.

●Successfully improved patient satisfaction surveys gaining 4-Star status recognition by an independent firm for the NICU and Nursery departments.

●Collaborated with a multidisciplinary team to prepare application for

California Children’s Services recognition for surgical service.

●Participated on the team for the implementation and rollout of the Versant Program for newly graduated nurses. Served as Instructor also for the Program.

Clinical Manager Labor and Delivery, OBCU, Pediatrics/PICU 2003-2007

Leading a maternal child health service line including high risk labor and delivery, post-partum and perinatal services for 413 bed full service acute care hospital. Direct management of 24-hour operations of 200 FTE’s.

Selected Contributions:

●Consistently achieved 4 a d 5-star ratings by an independent firm for patient satisfaction through increasing communications and proactively seeking feedback before discharge.

●Successfully recruited 10 new RN hires in the PICU and Pediatric Department, as well as 3 RN’s for the Labor and Delivery Department.

●Successfully reduced traveler and registry usage, as well as labor standards by flexing staff when appropriate.

●Collaborated effort to redesign and renovate 21 bed Pediatric Department including new nurse’s station, kitchen, and medication room, as well as individual room amenities.

●Collaborated with Directors on initiatives for Couplet Care guidelines for the Obstetric and Nursery Departments.

●Implemented and developed practice guidelines, policies and procedures, and patient/family education plans related to Obstetrical Care.

●Successfully decreased pneumonia fallouts to improve Core Measure initiatives.

●Recruited a Child Life Specialist for the Pediatric Department who has implemented numerous age specific activities and raised donations for toys, video equipment and educational programs for the children.

●Purchased and provided educational experience for new ICP monitoring for the PICU.

Clinical Manager of Pediatric Department 2001-2003

Operational management with 24-hour responsibilities for a 19 bed Pediatric Department with 50 FTE’s.

Selected Contributions

●Gained approval for $110,000.00 in capital for monitoring equipment, and cribs/beds for the Department.

●Successfully collaborated with Nursing Director to maintain a budget within target range for the fiscal year.

●Implemented training program to raise clinical competencies.

●Implemented quality assurance initiatives to ensure Joint Commission compliance of national patient safety goals.

●Successfully collaborated with physicians and same day service operations to provide the safe delivery of pediatric conscious sedation for children undergoing diagnostic procedures.

●Played a key role in the application and completion for Certification by California Children’s Services.

●Successfully participated in the launching of a Pediatric Oncology program collaborating with the resources of the Fountain Valley adult Cancer Center.

●Participated in the design of a new Pediatric play room and teen room.

●Successfully facilitated preparation for Joint Commission and DHS surveys and passed with zero recommendations.

Committee Involvement

●Magnet Steering Committee

●Nursing Leadership Committee Chair

●Patient Safety Committee

●Department of Pediatrics

●Medication Task Force

●Pain Management (committee chair)

●Policies and Procedures

●Patient Satisfaction HCAPHS presentations/goals

●Oncology Steering Committee

●Products Management

●Obstetrics Quality Management

●Community education on immunizations for children

●Recruitment and retention

●Toastmasters International St. Francis Chapter



California State University Dominquez Hills

Dominquez Hills, Calif.

Masters of Science Degree in Nursing Education (May 2001).


California State University Dominquez Hills

Dominquez Hills, Calif.

Bachelors of Science Degree in Nursing.


Golden West College

Huntington Beach, Calif.

Associate Degree in Nursing as a Registered Nurse.


Golden West College

Huntington Beach, Calif.

Completed Licensed Vocational Nursing


Nurse Executive

Registered Nurse

Public Health Nurse Certificate

ENPC Instructor/Emergency Nurse Pediatric Certification

Preceptor Certificate.

Basic life Support.

First Responder Certification

PALS certified

Advanced Fetal Monitoring


Contact this candidate