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Executive Assistant Customer Service

Faribault, Minnesota, United States
November 05, 2018

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Lisa Carol Furtado

*** ******* ******

Faribault, MN 55021



20+ years of professional experience in customer service, finance and administration possessing superior organization, time management, motivation, coordination and networking skills.


C-Suite experience over 10 years

Negotiations expert

Customer account management

Multi-site operations

Timely project resolution


Excellent multi-tasking ability


Project management

Database Design

Supplier account management

Outstanding problem solving

Project planning and development

Excellent Communications


07/2007 to 07/2018 Finance Coordinator

Dichtomatik – 1087 Park Place Shakopee MN 55379

Provide direct support to executive departments

Run sales reports and reported to parent company in Germany

Set up, vouch and pay all domestic and foreign checks, ACH and wire payments over $250M annually

Responsible for creation of cycle counts for audit to three warehouses & report to department heads

Complete expense report for self and President of company

Adhere to company policies and take daily direction from Controller/HR

Create new customer and suppliers following policy risk assessments and document retention

Strengthen relationships with existing customers and provide collection assistance

Increased company revenue with timely discounts resulting in significant yearly savings

Provide support to HR setting up new Concur have completed in past full payroll for 2 sites

01/2003 to 07/2008 Office Coordinator

Guardian Mortgage – Burnsville MN (NLB)

Answered incoming phones and routed them accordingly

Vouching and paying domestic bills

Set up new employees in system and do biweekly payroll

Create brochures for consultants and realtors

Assisted with record retention at year end

Order all supplies and processed all incoming/outgoing mail

Coordinated schedule calendar and internal meetings and lunches

Page 2 Lisa Furtado Resume continued

04/1997 to 01/2003 Administrative AP Specialist

Ford New Holland Credit –Bloomington MN (NLB)

Set up, vouched and record retention of all domestic payables done weekly

Established credit and followed up on equipment liens or UCC's

Support back up for incoming phones and for accounts receivable department

Certified in First Aid and CPR


Went through a software conversion in 2008 was second lead for finance creating standard and process flows

Executive Assistant to President and C-Suite over 10 years

Trained new co-workers throughout time into valuable employees

Customer and supplier resolutions always staying on top of issues and timely resolutions

Strong office coordinator have worked 20 plus years in customer and supplier relations

Dairy Farmer for many years born and raised

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