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Customer Service Manager

La Quinta, California, United States
November 05, 2018

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LISA A. GRIFFIN 760-***-**** or

P.O. Box 10474 Palm Desert CA 92255


I have experience of more than 20 years of in depth knowledge of medical insurance claims, procedures and documents, and seeking employment in a organized, disciplined, and teamwork healthcare environment. I am a highly capable, resourceful, enthusiastic, independent worker and detail-oriented individual. I have the ability and passion to maximize reimbursement for physicians’ work. I possess a track record of submitting claims accurately and in a timely manner. I work positively and professional at all times.

My greatest strength is working as if your practice is my own. I love what I do!

Areas of Excellence:


•Office/Inpatient/Outpatient/SNF/ Ambulatory Insurance Billing

•ICD-10/CPT/HCPCS Coding

•MS Office & 10-key

•Insurance & Patient Aging

•Payment posting of EOBs & ERAs

•Excellent phone skills and customer service

•Programs used HC Plus, HC Plus Online, HAC, STAR, IkeNet, ACM, HPF, Report2Web, Alteer, E-Z Claims

•EMR systems EClinical Works, Amazing Charts, OfficeAlly, PracticeMate, Medinotes, Lytec, Onstaff, Surgical Notes and PCM

•Claims Clearinghouses used Trizetto, OfficeAlly, Gateway, McKesson

•Credentialing, Prior Authorizations, Fee Schedules, Familiarity of all health plan websites and capable of doing verification of Eligibility and Benefits, generated patient monthly statements after generating the initial statement upon receipt of the EOB/ERAs

Billing Experience in Neurology & Sleep Medicine, Family Practice, Internal Medicine, Gastroenterology, OB/GYN, Ophthalmology Coding Specialist AAOE/JCAHPO 2008 DG Certification ASC Billinhg

Antoine Elhajjar M.D. Neurology& Sleep Medicine 02/2015 to 06/2018


Eisenhower Medical Center Clinic Billing Services 10/2013 to 1/2015

Insurance & Accounts Receivables Analyst

Dr Asha & Badri Nath Internal Medicine & Gastroenterology 06/2010 to 10/2013

Office Manager & Biller (Practice sold to Eisenhower Medical Ctr)

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