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Sales Customer Service

Location:
Melbourne, Florida, United States
Posted:
November 01, 2018

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Resume:

JAY A. CAPO

**** ******** **** *********, ** ****5

ac7kzm@r.postjobfree.com 321-***-****

PROFESSIONAL SUMMARY AND CAREER OBJECTIVE

Confident, motivated and goal-driven salesperson with 20+ years of proven experience exceeding sales expectations in various industries and competitive environments. Relate well with diverse clients with the ability to determine ideal product options to fit the needs of customers. Skilled in gathering and interpreting information. Strong communication and interpersonal skills. Immediate career objective is to obtain a long-term mutually beneficial working relationship with a company that is seeking a successful, results-oriented sales professional.

Core Sales Qualifications

Consultative Selling

Goal Driven

People Person

Active Listening

Customer Service Mindset

Documentation

Mathematical Aptitude

Rapport Building

Financing Options

Warranty Knowledge

EXPERIENCE

Rosner Chevrolet – Melbourne, Florida

New Car Sales and Leasing Associate April 2012 – September 2017

Demonstrated exemplary customer service skills through listening to the client to help make the most logical individual vehicle selections

Negotiated strategically in order to close deals and increase sales; utilized analytical knowledge to quickly determine feasible transactions for both the dealership and clients

Maintained patron database by following up via email and phone; provided regular updates on promotional offers displaying genuine concern for consumers

MetLife Insurance Company – Melbourne, Florida

Financial Service Representative March 2009 – April 2012

Worked independently to develop customer base for individuals seeking insurance and investment products which best suited their needs

Capably explained benefits, terms and costs of policies based on facts in a way to ensure clients fully comprehended the detailed documentation

Assisted with questionnaire completion which details specifics regarding customers’ lifestyles, financial positions and health histories in order to determine appropriate products

MidLantic Data Systems, Inc. – Melbourne, Florida

Account Executive April 2004 – February 2008

Successfully established and expanded territory base in the competitive field of commercial printing

Focused on hard-to-sell industries; created a 'partnership' with client accounts by ultimately helping customers maximize value-add of printing solutions

Developed and nurtured long-term relationships

Demonstrated ability in personally expediting individual orders beginning with price quotations and order entry to consistently ensure the finished product was approved and delivered in a timely matter

Resolved a wide range of issues, such as: account receivables, billing errors, service orders and questions

Bedroom Land dba The Bedroom of Central Florida – Melbourne, Florida

Furniture Showroom Sales Manager February 1988 – April 1998

Responsible for achieving and exceeding monthly quarterly sales objectives

Hired and developed an enthusiastic sales team to assure continuation of increasing sales

Ordered inventory after researching and determining what was needed to balance the supply and demand of merchandise

Resolved client conflicts in order to maintain customer satisfaction and long-term relationships

Performed opening / closing of facility and making all deposits

First place Jamaica trips – received 5 times as either manager or personal sales award

Personal Sales Achievements

o3-time million dollar club

o23-time first place monthly salesperson

o4-time salesperson of the year

Manager Achievements

o5-time first place annual award

o13-time exceeding quarterly objectives (consecutive)

EDUCATION

Barry University – Merritt Island, Florida

Bachelor of Science in Professional Administration September 2001



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