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Customer Care Management

San Jose, California, United States
November 02, 2018

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Sabiya Bohra

Address: **** ****** ******* ****** *** Jose, CA

Phone Number:669-***-****


Linkedin profile: Career Highlights:-

● Four plus years of industrial experience in engaging with multiple roles and wearing multiple hats.

● Slashed payroll/benefits administration costs 30% by negotiating pricing and fees while ensuring the continuation and enhancements of services.

● Engaged with multiple cross-functional teams to deliver global solutions and worked in multiple time zones in order to reach the desired goals and managed internal and external teams in the execution and delivery of project plans, facilitated optimal use of data by transforming analytics from a diagnostic to a predictive process.

Core Competencies:-

● Handling complex data sets and spreadsheets

● Expertise on MS Office suites, creating reports, dynamic dashboards, and pivot table.

● Analytical Thinker

● Resolution Oriented/ Problem solver

● Strong Verbal and Written Communication

● Knowledge of SQL query language

● Time management and Presentation skills

● Fast learner/Multitasker

● Strong Negotiator

Professional Experience

Verizon /Yahoo

Talent Acquisition/ Associate 2018 - Present

● Helped three branches(Engineering, Product and Customer Care)in hiring thereby smoothening the interviewing and the onboarding process .

● Aligning to the full cycle recruitment process including job posting, interviewing, scheduling the interviews, coordinating travel arrangements and offer letter extension and onboarding the new hires.

● Exceptional communication, and time management skills.

● Proven ability in cold calling, pre-screening the candidates and helping the recruiting team and Hiring managers in hiring the best talent.

● Expertise on workday.

Black Pearl Overseas Education PVT, LTD.

Talent acquisition/HR Associate 2014 - 2016

● Collaborated with the Hiring team members to build and deliver cost effective results by hiring the best talent.

● Engaged with multiple cross culture and cross functional teams to deliver global solutions and made travel arrangements for the candidate.

● Hiring the best of the talent by making using of the creative techniques and making their onboarding experience the best.

● Managed and analyzed data sets in MS excel.

Kamal Hinged Construction and Consultation PVT, LTD Talent Acquisition Coordinator 2013 - 2014

● Coordinated with the team and helped in deriving productive results and accomplishing the project within the stipulated timeline.

● Prepared and posted the job descriptions so as to cater the right crowd. Sourced and interviewed candidates (phone evaluation and face to face evaluations), and worked with the hiring managers, and negotiated rates.

● Worked in multiple time zones and managed to derive the results by being spontaneous and working cross-functionally since we were dealing with an overseas project. Education:

Bachelor of Business Management, University College of Commerce and Management Master of Commerce, Business Administration, University College of Commerce and Management Additional Language:

Hindi: Native language

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