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Pharmacy Technician Customer Care

Richmond Hill, Ontario, Canada
November 01, 2018

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***-*** ***** ***. 647-***-****

Richmond Hill, ON. L4C2B5

Accurate ● Client centered ● Sale oriented ● Fast learner ●Team player



* Registered Pharmacy Technician and 7+ years of Pharmacy Technician experience in Canada within leading drugstores

* Proactively deliver an enhance customer practice and created a positive “First Impression” by greeting and engaging customers in an informational conversation, and ensuring a helpful experience

* Knowledge of medical terminology, unit dose packaging, inventory management

* Skilled to assist Pharmacists to maintain inventories of medications and prescription records of pharmaceutical products thus ensure the information on prescriptions is accurate

* Capability to enter client information in databases and prepare medications for clients; compound oral solutions, ointments and creams

* Managed bill third party insurers; and may help with scheduling and workflow

* Exceptional communication skills in English to follow verbal and written instructions with fluency in Hindi, Gujarati, Urdu


Customer Relations Fillware and Kroll software

Medication Stock and Inventory Medical & Pharmaceutical Terminology

Pharmacy Calculations Prescription Organization and Disposal

Point of Sale System Insurance Claims Processing

Prescription Processing Administrative Duties




Pharmacy Technician Mackenzie Pharmacy, Maple Dec.2017- Present

* Greet customers and accept prescriptions for filling by gathering and processing information

* Assist the pharmacist to fill, dispense, prescriptions for patients

* Receiving verbal prescription from prescribers and sign on refill prescriptions

* Transfer prescriptions within the scope of practice and complete the final check of prepared prescriptions

* Assist patients at counter, retrieve prescriptions and process cash register

* Answer telephone inquiries, referring callers to Pharmacist if necessary

* Unpack, sort, count and label incoming merchandise, including items requiring special handling and refrigeration

* Maintain and clean equipment, work areas and shelves

* Perform clerical tasks such as filing, compiling, and maintaining prescription records or composing letters

* Identify expired products for disposal, destruction or return to supplier

Pharmacy Assistant IDA Pharmacy, Vaughan May 2011- May 2017

Medi System Pharmacy Feb. 2011- May 2011

Remedy’s Rx Pharmacy Vaughan Mar. 2009-Feb. 2011

* Organized and managed paperwork related to the pharmacy and continuously verified prescription information and dosage

* Under the direct supervision of a pharmacist, involved in filling prescriptions, preparing compounded medications, preparing, repackaging pharmaceuticals, managing inventory, and providing customer care



* Dealt with clients on a one-to-one basis, directed them to items or the pharmacist for medication consultation

* Managed the inventory of the pharmacy by inspecting pharmaceutical stock, examine which supplies are needed at the pharmacy and place orders accordingly

* Operated and maintained automated equipment used to generate and produce the daily and weekly multi-dose packages for Long Term care facilities

* Notified the inventory department when medication supplies were to be reordered

* Generated emergency replacement packs and prepared invoices and received cash

* Identified expired products for disposal, destruction, or return to manufacturer

* Responsible for sharing bookkeeping and general office work


Registered Pharmacy Technician (RPhT) 619423 Oct. 2017

Pharmacy Technician P.E.B.C Part I & II 2014 and 2016

Pharmacy Technician Bridging Courses Humber College and Selkirk College, Canada

Pharmacy Technician Evaluating Exam P.E.B.C

Pharmacy Technician Diploma North American College, Toronto

Bachelor of Arts Calcutta University, India

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