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Project Manager Customer Service

Location:
Berkeley Springs, WV
Posted:
November 01, 2018

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Resume:

Gregory F. Williams Sr.

**** ******** ****** **.

Hedgesville, WV 25427

304-***-****

Professional Summary

Results-oriented leader with a strong background in project and personnel management.

Experienced problem solver using proven methods as well as ability to look outside the box for solutions.

Expert at planning, managing and delivering effective projects on time and within budget.

Over 30 years of experience in project management, helpdesk management, account management, and customer service.

Proficient using Microsoft Business Suite software (Excel, Word, Outlook, Visio, Power Point and Project).

Effective communicating skills with both internal and external customers.

Strong problem solving skills and ability to anticipate problems before they become an issue.

Work Experience

Finishing Touch Painting 7/2016 – 9/2018

Estimator / Office Manager

Estimated Commercial/Residential paint and handy man jobs

Created estimate spreadsheets for internal review showing labor/material costs and customer pricing

Presented pricing and contracts to customer

Tasked with modernizing office processes to improve bid to win ratio

Created company website for customer presentations

Created estimating spreadsheet as tool to bring estimates to a standard pricing model

Created standard contract template

Renegotiated pricing with paint vendors to improve pricing

Siemens Government Technologies Inc. 12/2003 – 1/2016

Project Manager

Responsibilities for all Projects:

Monitored contract for compliance

Create and maintain project schedule using MS Project.

Led Daily/weekly/monthly status review with team as needed

Prepared monthly financial and progress status reports using MS Powerpoint for senior management reviews

Created RFI’s, RFP’s and Change Orders for customers/subcontractors as needed

Evaluated and approved subcontractor invoices for payment

Analyzed and reviewed plans, drawings, submissions and invoices prior to client submission

Maintained accurate and detailed project library containing: Contracts, RFI’s, RFP’s, Change Orders, Schedules, Monthly Accounting Statements and Monthly Status Reports

Negotiated contracts with subcontractors keeping costs at or below budgeted amount

Led weekly meetings/conference calls with customers and subcontractors discussing status and to resolve issues

Daily contact with subcontractors to keep project activities on schedule

Projects

Project Manager, USACE: Fort Sill Reynolds Army Community Hospital - Building Automation Control System Upgrade Phase V– Retrofit equipment to ensure designed energy savings including Air Handling Units, Mainframe Breaker Testing, Motor Control Center (MCC) Panel Replacement, Fire Suppression System, and installation of Boiler Feedwater Controls with change orders to upgrade ATS/electrical conductors and replacing a one ton chiller (5.4M).

Project Manager, US Embassy Electrical Power Management System (EPMS) – Subcontractor on three Caddell Construction projects for overseas US Embassies - Projects were Commissioning of Siemens’ EPMS, switchgear, panels and associated equipment for the entire Embassy compound both secure and non-secure sections with change orders for various additional equipment (330K)

Project Manager, USACE: Tobyhanna Army Depot - Building Automation Control System Upgrade Phase II – Updating the controls and software systems for 3 multi warehouse buildings using Siemens Talon Lon product line, including Raptor, Predator, and programmable thermostats, allowing for adjustable control capabilities and more visibility and options for chillers, sensors, actuators, and network devices Change orders to add various graphics, additional AHU’s, sensors, actuators etc. (142K)

Project Manager, US Embassy Building Automation System (BAS) – Subcontractor on a Jesco Construction project for an overseas US Embassy - Provided the BAS in both secure and non-secure sections of the Embassy compound integrating chillers, AHUs, EPMS, fire alarms, and fuel systems into the Building Automation System (800K).

Surge Support, USACE: US Army Access Control Point Program – Managed the repair CLIN of the project providing preventative maintenance and repairs for Physical Security Equipment at US Army bases worldwide including barriers, x-ray machines and explosive detection equipment (Numerous change orders to add additional equipment to contract). Created and maintained tracking sheet and procedures for scheduling base visits. (7.8M)

Project Manager, Managed Services – Dept. of Homeland Security – Remotely managed and provided leadership for team of 49 system administrators, system analysts and network engineers located in 16 cities across the US. Project team provided on site support for the Department of Homeland Security providing computer, printer, software and network support.

Entex Inc. (Previously Frederick Computers Plus) 12/1991 – 12/2003

Project Manager, Managed Services – US Senate – Managed the on-site Help Desk at the US Capital and Senate office buildings responsible for desk side maintenance of all computers, servers and printers. Managed separate team that provided all Installs Moves, Adds and Changes (IMAC’s) for the US Senate’s Washington DC offices. Ran separate team that provided remote management for repairs, (IMAC’s) for the Senate offices located in all 50 states and US territories.

Held P&L responsibility as well as Service Level Agreements (SLA) responsibility for the project.

Reported to Branch Senior Management monthly using various reports and Power Point presentations. (Total Staff of 28 personnel)

Service Department Manager for Columbia and Springfield Branches – Managed the Service Department for 2 branches (Total Staff of 31 personnel) responsible for Desk-Side Hardware Maintenance, Software problem resolution, and all hardware and software IMAC requests for sites throughout the DC, Northern Virginia and Baltimore areas.

Directly responsible for monitoring and managing all calls for SLA compliance.

Managed an on-site inventory of spare parts and loaner equipment valued at over $400,000.

Education

Strayer University Expected Graduation Date 09/2019

A.A. Business Administration (76.5 of 90 Credits) GPA 3.8

Certifications

OSHA 30 Certified



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