Jeff Ridgway

Lincoln, CA 805-***-**** ac7kx6@r.postjobfree.com www.linkedin.com/in/jeff-ridgway

SUMMARY

Accomplished Regional Human Resource leader, managing and supporting HR needs of large retail companies, working directly with Operations and Marketing divisions to grow stores. An honest and compassionate Human Resource Generalist, with a collaborative nature and ability to work with all levels of the organization from the executive to line staff, improving employee engagement and performance thereby contributing to the company’s bottom line. An adept negotiator and collaborator with strong skills in building relationships, overcoming challenges through dialogue and communication across departments and divisions. Turned around operations of lagging stores and boosted employee morale through employee empowerment, constructive reinforcement and instilling "team first" attitude. Demonstrated success in talent acquisition, development, retention, and performance improvement.

PROFESSIONAL EXPERIENCE

PLUM HEALTHCARE, Sacramento, N. Calif. 2017-Present

Human Resources Business Partner

As the Human Resources Business Partner, I work as a strategic partner with the Branch President and facility Administrator to retain, develop and train a high-performing and diverse work force in 15 Skilled Nursing Facilities. The HRBP supports and trains the management team in all facets of Human Resources including employee development, talent retention, employee relations, policy compliance, employee engagement and investigations and all related HR functions.

TOPGOLF, CA/AZ/OR 2016-2017

Regional HR Manager

Regional HR Manager for first Topgolf Venue in California. Support 5 Venues in 3 states by working closely and consultatively with Human Resources and field Operations leaders in the following areas: Associate Relations and Compliance; Associate Development; statutory and policy compliance; investigations and related activities. Partner with operational leaders to grow the company by identifying, recruiting, developing, retaining talent, and creating a positive and motivational work environment.

●Led the introduction of 5 venues, in 3 states, to the HR functions for the company and developed a standard to which all HR functions would operate.

●Trained and led training for all Venue Leadership to develop internal talent through “stay” interviews, Pre-Management Training Programs and the Employee Evaluation process.

●Collaborated with Operation Managers to drive Engagement. Utilized annual Engagement survey, bi annual touch base survey and quarterly check-ins. Developed Action Plans and philosophies to focus on areas of Opportunity. All 5 venues accomplished 80% or better Engagement scores in 2016.

●Increased knowledge and met compliance requirements for consistent performance management systems and progressive discipline, in collaboration with operational leaders.

●Assisted in the development of California Handbooks for the company and for San Francisco based Topgolf Media group.

BURLINGTON STORES, CA/UT/ID 2015-2016

Regional HR Manager

Supported 21 stores in four states in partnership with regional vice presidents and other members of regional staff. Ensured execution of strategies in alignment with company’s vision, culture, and business needs. Drove delivery of all training and development priorities, including operational, customer service, and compliance topics. Provided high-level HR generalist management support to all stores, with work in performance management, employee relations, benefits open enrollment, development of HR metrics, and collaboration with legal counsel.

●Inspired and led efforts and proactive approaches by managers to employee concerns, realizing year-over-year improvement in Employee Review reports.

●Executed the development and introduction of a Talent Retention program: aimed at recruiting the “right” candidate, development of “stay” interview process, to identify employee goals and to invest in their future at Burlington Stores.

●Continually strengthened professional business relationships with regional leaders and staff to achieve and exceed company operational performance goals.

●Delivered top results in staffing, retention, training & development, and performance management.

●Achieved and maintained superior key performance recruiting metrics for exempt and non-exempts.

●Contributed to development by training and mentoring HR peers and hi-potential store managers.

●Enhanced relationships with store teams through frequent store visits and development of Associates.

LOWE’S HOME IMPROVEMENT, Sacramento, CA 2009-2015

Area Human Resource Manager (2011-2015)

Reported to President of the Human Resources-Operations, the Director of Field Operations and the HR Director of HR Field Operations, Region 8. Active member of the Region 8 Market Team consisting of 1 Director and 5 managers for Northern CA/Northern NV Region. Supervised 14 HR Managers in 14 stores in 2 states, in all aspects of HR functions: Employee Relations, Engagement, Compensation, Benefits, Development, Training, Staffing and Succession Planning. Provided Total Market HR support for 2000+ employees with annual revenue of $350M. Resolved issues related to sexual harassment, racial discrimination, discipline actions, accident investigations, attendance and terminations, ensured compliance with Federal and State legislation: OSHA, FMLA, ADA Workers Comp & Affirmative Action.

●Led major Human Resources Transformation strategy by redefining & upgrading the HR Organization.

●Led Value Based Leadership Development Program to increase organizational capability, focusing on development of Assistant Store Managers (ASM). Contributed to quarterly ASM Leadership week.

●Led Major Organizational Redesign of the Market by consolidating 2 districts into one to support newly integrated Business Strategy with target leading to continued profitability.

●Led Market Employee Opinion Survey to an overall performance score of 72, compared to the Regional average score of 68. Placed #2 in the Region out of 10 Markets.

●Led Market Training to continue company’s Non-Union Strategy; successfully trained 6 members of Market team, 14 Store Managers, 14 HR Managers and 48 Asst. Store Managers in Labor Relations.

●Actively participated in Regional Talent Management Review and Development sessions to assist in growth of 134 current Store Managers and secured their future development as leaders.

●Led Market Extra Support Program for Stores to improve Employee Engagement. Developed a committee to investigate employee concerns and develop Action Plans to improve performance.

●Led initiative in Affirmative Action Plans to enhance hiring of individuals with disabilities, minorities and veterans by developing relationships with partner organizations.

●Developed and implemented enterprise-wide processes for consistent management of employees.

Assistant Store Manager (2010-2011)

Led store to successful bonus retention program for Customer Focus Selling.

●Supported team that had grown sales from $19M to $24M in one calendar year.

●Led the development and training of 2 team members to Assistant Manager positions.

●Implemented global communication program for the business integration.

Human Resource Manager-In store (2009-2010)

Led opening of a New Store in Paso Robles, CA. Hired, trained and developed 92 new employees for successful store opening. Involved in developing Non-Union Strategy and Training of salaried managers.

●Supported team that had profitable sales growth of over 20% in first year.

●Increased sales force from 92 employees to 142 in first year of store opening with 84% retention.

CONTINENTAL LABOR & STAFFING RESOURCES 2008 - 2009

Human Resource Regional Manager

Reported to VP of Operations. Managed, trained and directed a team of 500 labor employees. Managed issues related to Hiring, Compensation & Benefits, Organizational Development & Communication, Employee Motivation, Wellness, Performance & Training, Workers Compensation and Job Site Safety.

●Built and developed new business relationships, rebranding the staffing company as the first in choice for the Central Coast of California. Increased new clientele by 28% in the first year.

EDUCATION & TRAINING

B.A., History, California State University, Fresno, CA

Graduate of the Supervisor and Management Academy, Cuesta College, San Luis Obispo

Certified Trainer: Ken Blanchard-Building Trust/Situational Leadership II.

Trainings: Interview and Interrogation; CPR/First Aid; Passport Safety

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