Valerie Gatlin Gardner

Summary of Qualifications

Extensive experience in Reconciliation, Mortgage Banking Warehouse/Loan Files and Commercial Loan Services. Skilled in meeting the needs of internal and external clients. Excellent written & verbal communication skills. Communicates effectively at all levels of an organization. Driven to produce that which is required and in a high quality of assurance. Excellent interpersonal skills with the ability to work with a diverse group of people. Hands on experience with: Microsoft Word, Microsoft Excel, Date Entry, 10 Key Touch, Customer Service, Spread Sheets, Research/Adjustments, Internal/External Reporting and Detailed Oriented.

Work Experience

2017-2018 United Airlines

Customer Service Representative

Communicate with passengers

Generate passenger reservations and boarding passes

Read passenger identification documents, checked baggage labels or tags, and flight status information

Operate a computer to enter and retrieve data

Lift baggage and boxes/packages weighing up to 70lbs.

Stand for up to 5 hours during a shift

Walk continuously when providing customer service

Operate the passenger loading jet-way bridge

Read the weight of baggage from a scale and assess the baggage fee if required

Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

Other duties assigned

2008-2017 Houston Passport Agency (Stanley/CGI Associates)

Passport Processing

Visa Services: Open and process visa services applications sorting according to next day, will call or must go; make sure authorization letters, itineraries and checks or money orders are attached. Customer Service provided to

Visa Couriers for pick-up issues and changes.

Mail Open: Open and prepare incoming mail for processing; Scanning applications to TDIS system and image review; retrieving application information from TDIS system for data entry input and data accuracy preparing for adjudication review.

Book Print: Printing over 300 passport books daily and maintaining accountability for passport books issued.

Quality Control: Processing more than 500 applications daily checking for accuracy of data input and returning personal documents to applicants.

Communications: Review information sending letters requesting additional information and filing applications in alpha order; open and sort mail with come-back information; reading trace screens for application locations; re-batch applications for adjudication processing and photo image review; pull 90-day applications for lack of information to be abandoned.

2001-2007 Washington Mutual Bank Houston, Texas

Reconveyance/Releases

Released Vehicle or Mobile Home Certificate of Titles to clients that were secured against paid loans.

1984 - 2000 Chase Bank of Texas Houston, Texas

Mortgage Loan Processor

Received over 750 collateral loan files weekly from clients for review

Reviewed loan documents for funding over $1 Billion in loans monthly

Achieved over 95% completed deadlines monthly; Maintained high volume and 100% accuracy on loan review

Developed top knowledge to review loan documentation and procedures

Accurately posted over 1000 loan entries monthly to Remote Data Entry System

Tracked and retrieved loan documents used to clear exception reports in a timely manner

Performed shelf inventories of over 750 thousand files monthly

Processed over 400 loan payments/advances monthly; Performed research on return checks applied for payments.

Education

48 Hrs Completed McNeese State University Lake Charles, LA

Major: Business Administration

Graduate of Logansport Rosenwald High Logansport, LA

Professional Development

Seven Habits of Highly Effective People

Time Management

Communicating For Results

2003 Pine Croft Drive

Humble, Texas 77396

Cell 832-***-****

Contact this candidate