SHELLYN WILLIS
New York, NY
ac7kuz@r.postjobfree.com
OBJECTIVE
Office professional with 10+ years of experience working in customer service and clerical roles with
strong leadership, communication, and interpersonal skills, with a history of providing excellent customer service seeks position as an administrative assistant
EXPERIENCE
Literacy Partners, Inc., New York, NY 03/18 – Present
Administrative Assistant to: COO, Finance Department, Human Resources, Organization Development
Use computers for various applications, such as database management or word processing
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Create, maintain, and enter information into databases
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Administration for Children’s Services, New York, NY 03/16 – 08/16
Administrative Assistant/Receptionist
Managed on average 130 incoming calls per day on a 10-line phone system, routing calls amongst 300 employees
Preserved the confidentiality of sensitive client and employee data
Managed employee record files through system database; tracked Vacation/Sick time accrual
Improved office production by 25% by adding color coded sub-tabs to employee record files
NYC Human Resources Administration, New York, NY 10/15 – 03/16
Data Entry Operator (Temporary)
Greeted all visitors, clients, and executive management staff in a cheerful and professional manner
Assisted clients with literacy/technology challenges with filling out benefit forms, scanning/uploading required documents
Filled out client data cards and collated the files; entered client record codes into data base system
Private Client, Florence, SC 07/10 – 08/12
Childcare Provider
Provided in-home child care for 2 children under 10 years old, ensuring their safety and development
Responsibilities included preparing meals, taking children to activities and appointments, assisting with schoolwork
Maintained consistent communication with parents and responsible for keeping records of children’s appointments, school responsibilities, and schedules
EDUCATION
National Center for Competency Testing, 10/16 – 04/17
Certified Medical Office Assistant
Certified; Medical Insurance/ICD-10-CPT, Patient Navigator,
Medical Office Procedures, Medical Law and Ethics, AED, First Aid
Certified in CPR, BOOM HEALTH! Trained Overdose Responder
Florence Technical College 2012 -Present
Completed coursework towards a degree in Administrative Assistant Technology, 51credits
SKILLS
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Access; Dictaphone; Basic QuickBooks; knowledge of HIPPA; OSHA compliance standards, Google Drive, Salesperson
Adept at planning and prioritizing work
Work well with people of many different backgrounds and temperament
High energy and enthusiasm
Ability to prioritize/multi-task, work independently and handle stressful situations and deadlines.
Operating autonomously, with discretion, in a fast-paced and ever changing environment