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Forklift Operator Customer Service

Houston, Texas, United States
November 01, 2018

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Ruben Ochoa


A position utilizing all my previous experience with the ability to expand my knowledge along with the opportunity to contribute to an innovative and progressive Company. Energetic and eager to learn.


1976–1980 Mac Arthur Senior High School Houston, Texas

Major in Mathematics

High School Diploma

1985 Texas Security Officer Institute Houston, Texas

Certificate of Commission for Fire Arm Houston, Texas

1992 Federal Reserve Bank Houston, Texas

Fire Arms Training

Medal for Revolver Specialist


10/2017-Present Emser Tile

.Forklift Operator

.Material Loader

04/2016-08/2017 Estes Express Lines

. Forklift Operator

. Unload and Load Trailers

. In-bound operations.

10/2015 to 01/2016 XPO Logistics Houston,Tx

. Asst. Mgr.

. Administrative Functions

. Overseeing CRS

. Interacting with Contract Del. Teams

. Interacting with Customers(GE & Home Depot)

. Claims (In Home Damages)

. Contractor Settlements (Pay)

07/2015 to 10/2015 Conway Freight Houston,TX

. Dock Worker

. Inbound Forklift Operator

. Unloading and Loading Trailers

2/2012 to 2/2015 FedEx Freight Houston, TX

Opeartion Suprv.

Operating fork lift

Loading & unloading trailers

Running load out zone for city deliveries

Running computer program for routing trailer to the city.

May 2011 – Nov.2011 UPS Freight Houston, Texas

Maintaining Time Data

Dispatch Van & Straight Trucks to the city

Maintain Daily Deliveries & Pickups through Dispatch Reserve

Train on Edge & Cirtix System

Monitor on a Daily Average 21 Drivers

April 2010-May 2011 3PD/Home Delivery Link Houston, Texas

Maintaining Contract Drivers

Interacting with Customer Service

Routing and Dispatching Bobtail Trucks

Resolving in home damages

July 2009 – Jan 2010 US Courier Logistics Houston, Texas

Delivery of freight

Operating 24ft bobtail truck

Interacting with customer service

October- 2007- July 2009 Fingers Furniture/RV Trucking SugarLand, Texas

Responsible for driving 28 ft bobtail truck

Delivery of Home furniture

Interacting with Customer Service

April-2006- February 2007 CVS Pharmacy Conroe, Texas

Loss & Prevention Department

Store Investigator

Recovering losses of Store Merchandise

Capture Shoplifters

Monitoring Store Security

Monitoring Surveillance Cameras and Videos

Interacting with local Law Agents

April 2005 – November 2005 Houston Chronicle Houston, Texas


Serve & Protect Property, Employees and Assets

Generate Activity Reports

Access to Computer System monitoring Alarm System

Fire Panel Awareness

Traffic Control through loading docks perimeters

August 2004 – January 2005 Lone Star Armored Houston, Texas

Driver/Guard/ATM Tech

Driver of Armored Truck

Protect & Transport Money to and from Banks

Service & Replenish ATMS

May 2004 – August 2004 Triple D Armored Security Houston, Texas

Driver/ATM Technician

Driver of Armored Truck

Service ATM

Replenish ATM

October 2002 – December 2003 Premium Armored Houston, Texas

ATM Lead Technician / Vault Assistance


Route Driver, Armored Vehicle

On Site Balancing

Cash Replenishing

First Line Maintenance

Cash & Cassette Swap

Vault Assistance

Verification and Balancing of previous day replenishments for each customer’s ATM.

Verification and Balancing of the A.M. MAIN CASH VAULT for each separate customer account.

Received bank shipment for next day cash replenishment.

Prepared cash loads for next day replenishments; count and verify P.M. vault is in balance before closing main vault.

Set hours to time lock on main vault door to assure next day’s accesses.

Secured Main Vault through Alarm pad, as well as perimeter to secure facility.

February 2002 - October 2002 Dunbar Armored Houston, Texas


Route Truck Driver, Armored Vehicle

April 1997- December 2001 Brinks, Inc. Houston, Texas

ATM Dispatcher –Supervisor/Route Coordinator

Maintained eighteen (18) outes

Maintained Cencon Electronic Lock System

Able to set up Initialization kit for new lock

Able to shelve & destroy Mass-Hamilton lock through Cencon Computer.

Interact with Diebold, NCR, MAC System and GEN PASS (ACS)

Federal Reserve Bank

Chase Manhattan New York Network

Bank One Network

FCS-FNB Network

Washington Mutual Network

Wells Fargo Network

Formalized with the operations of Compusafe System

Able to print daily content reports, previous content reports

Handled/performed some trouble shooting

Driver, Messenger

Route Truck Driver, Armored Vehicle

Well knowledgeable of City of Houston

ATM Technician (Messenger)

On site ATM balance

First line maintenance

Cash & cassette swap

Copy Electronic Data Capture Files (EDC)

Change Receipt & Audit Journal paper

Handled/performed trouble shooting

June 1993-January 1997 Federal Reserve Bank of Dallas Houston Branch

Security Officer

To protect assets, associates and customers of the bank.

Handled loss reporting, proper training programs and assistance to criminal justice agencies.

Reduce our exposure to criminal acts through security measures, policies and equipment.

Develop and maintained responses that increased security and safety by view security videos.

Monitor through CCTV and Alarm System

November 1985 – June 1993 NationsBank, Houston Office Houston, Texas

NCNB of Texas/University Savings

Supervisor – Security Coordinator

Maintained and handled weekly work schedule and time sheets for in-house Security Officers, Part time Police Officers and Contract Security that consisting at various Bank Centers.

Coordinated work assignments with the Contract Security Company for special events.

Reviewed daily activity and incident reports along with security awareness through CCTV and on-site security.

Open and closed banking office.

Monitored flow of the bank Building’s traffic through CCTV and alarm system.

Maintain on site security of the banking facility and protected assets, employees and provide escorts when required for bank members.

Delivered high volume of currency coins and securities from the main bank’s vault to all other Bank Branches.

Provided security awareness at delivery of ATM special deposits to Bank Centers that included daily tracking of the shipped currency, coin and securities.


Computers, Electronics


Basic Computer Skills . Basic Mechanical Skills

Alarm Response System . Forklift Operator

Oral and Written Communications

CCTV Monitor

Customer and Public Relations

Two – Way Radio Communications

Sky – Tel Pager System

Basic Electrical Skills


Furnished Upon Request

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