Mykia Brown

Job Related Summary:

*+ years of experience working as a Customer Service Representative.

Received 60-80 inbound calls per day.

Good experience of answering incoming customer calls or routing customer questions.

Good experience of identifying and assessing customers' needs to achieve satisfaction

Proficient with capturing, posting, and reporting authorized credit card transactions.

Responsible for handling customer complaints; providing appropriate solutions and alternatives within the time limits.

Experience of entering transactions in the cash register and providing customers with total bill upon request while working as a hostess.

Proficient with Microsoft office.

Excellent communication and interpersonal skills.

Local candidate.

Excellent communication and interpersonal skills.

Education:

High School Diploma

Arlington Country Day School, Jacksonville, FL, May 2016

Professional Experience:

UF Health - Jacksonville, FL June 2017 - Present

Customer Service Representative

Responsibilities:

Customer service rep, taking inbound and outbound call 75+ calls, scheduling appointments, sending encounters.

United Medical Alert - Jacksonville, FL August 2015 - April 2017

Customer Service/Sales Representative

Responsibilities:

Answers incoming customer calls or routes customer questions regarding medical device.

Identify and assess customers' needs to achieve satisfaction.

Captures, posts, and reports authorized credit card transactions.

Handle customer complaints; provide appropriate solutions and alternatives within the time limits.

Follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents.

Loud Cloud Nine (LCN) - Jacksonville, FL January 2015 - August 2015

Customer Service/ Sales Representative

Responsibilities:

Received 60-80 inbound calls per day.

Receiving phone/fax orders for equipment and supplies.

Completing referral intake forms.

Verifying insurance benefits.

Data order entry and upsold on all orders that qualified.

Pulled reports for Inventory tracking purposes.

Maintained 95-100% quality on all calls monitored.

Little Caesars Pizza - Jacksonville, FL September 2014 - January 2015

Customer Service /Head Cashier

Responsibilities:

Greet customers as they arrived and provide information about products and services.

Take payments in exchange for items sold.

Enter transactions in the cash register and provide customers with total bill.

Ensure all checkout counters have enough cash.

Count money at the beginning and end of each shift.

Performed duties of customer service representative at all times.

Resolved customer complaints in a proactive manner.

Trained other staff members on cash register and on products and services offered.

Maintained knowledge of store inventory and sales activities.

Handle any cash refund requests following food return, item exchange or complaints.

Ce'Ce's Pizza- Jacksonville, FL January 2013 - September 2014

Customer Service/ Head Cashier

Responsibilities:

Greeted customers as they approached the order counter and presented them with the menu.

Provided customers with information on the day's special and menu deals.

Took customers' phone orders and punch them in the POS system.

Provided information regarding total bill and processed cash payments.

Processed credit and debit card payments and provided customers with receipts.

Relayed orders to the kitchen and provided customers with information regarding their orders.

Performed food preparation activities to assist backend workers.

Packed prepared food items and added condiments and napkins.

Ascertain the cleanliness of the order counter, tables and chairs.

Coordinate with cleaning crew to ensure that the restaurant is cleaned and sanitized regularly

Count cash at the end of each day and performed tallying activities on spreadsheet.

Handled any discrepancies that may arise during cash tallying.

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