Objective:

Seeking a challenging position to further develop my management skills, build effective teams, and achieve business and personal goals

Highlights of Qualifications:

Over 20 years of work experience including in managerial roles

Excellent communication and problem solving skills

Resourceful, versatile employee and able to manage stressful situations

Excellent organizational and time management skills

Build co-operative relationships and perform effectively in team settings

Proven skills in management and decision making

Experience:

Le Creuset, Ottawa ON

May 2017- Present

Assistant Store Manager

Contributed to increasing annual sales by 20%

Surpassed personal monthly, quarterly, and annual targets

Contributed to the daily operations management of the boutique store

Implemented policies and procedures including: security, opening and closing, product displays, selling strategy and sales transactions

Assisted in training and motivating staff

Analyzed budget, sales conversion and other performance data

Developed client relationships that resulted in increased return visits and sales

Demonstrated attention to detail in assigned administrative duties such as: data capture/entry, ordering, shipping and receiving inventory, and bank deposits.

Impact Auto Auctions, Vars, ON

March 2016- May 2017

Customer Service Representative/Administrative Assistant

Performed multiple, time-sensitive administrative functions in accordance with procedures, guidelines and instructions (e.g., preparing files for site sales, entering information on vehicles into the system, transferring ownership and processing remittances)

Anticipated and responded to client needs in person or by phone (e.g., adjusters, appraisers, insurance companies, registered buyers and insured). Also arrangements for tow, dealer/buyer payments

Processed data in prescribed formats (e.g., condition reports of vehicles, CSR, pickups, ownerships, and information from insurance companies)

Danier Leather, St Laurent Shopping Centre, Ottawa, ON

November 2013- March 2016

Team Lead/Sales Associate

Served customers, and determined their needs and preferences, while building client relationships

Ensured customer satisfaction with styles and sizing

Effectively operated POS sales transactions, and independently handled refunds and exchanges

Oversaw all aspects of visual merchandising (e.g., window and in-store displays)

Successfully resolved customer issues in person or by phone

Supervised, motivated, trained and inspired staff of 10-16, with varying levels of experience

Implemented store policies and procedures including: security checks, opening and closing, branding, selling strategy and sales transactions

Roots Canada, Place D'Orleans, Orleans, ON

November 2011-November 2013

Assistant Manager

Increased sales by 15% year over year, and ranked fifth in Canada

Developed and implemented marketing strategies that promoted the brand

Trained, coached and inspired staff (6-10) on new merchandise, promotions and sales strategies

Analyzed budget, sales conversion and other performance data

Performed all aspects of customer service management

Completed sales transactions and operated computerized cash registers

Controlled staff scheduling

Managed customer communications and relationships

Managed merchandise inventory, security and bank deposit services

Oversaw and performed opening/closing procedures

Fix Auto Orleans Collision Center (Jim Keay Ford), Ottawa, ON

April 2008- October 2010

Receptionist and Damaged Vehicle Appraiser

Completed office administration procedures including: welcoming customers, data capture, ordering, shipping and receiving parts, scheduling rental vehicles, verifying accounts payable/receivable, and communicating with insurance companies

Verified damage to vehicles, and estimated cost of damages and parts

Worked with body shops to schedule and complete repairs for delivered customer and fleet vehicles

Stay at home Mother: January 2002- April 2008

Dynamite Clothing & The Garage Clothing, Rideau Centre, Ottawa, ON

August 2000- January 2002

Assistant Manager

Managed office administration services including: scheduling, controlling merchandise, and reporting on sales, inventory and reconciliation

Completed reports and supervised procedures for credit/bank transactions, opening/closing and security

Canadian Council of the Blind, National Office, Ottawa, ON

January 2000 - August 2000

Project Administration

Assisted Project Co-coordinator

Established and maintained project database including: program performance tracking reports, financial management, and fund raising records

Completed bank deposits/reconciliation and issued tax receipts

Performed a variety of data and information management services

NovoClub - Computer Software Sales, Merivale Mall, Ottawa, ON

August 1999- January 2000 (store closed)

Assistant to President and Owner

Performed data entry & maintained the computerized inventory system & membership registry during critical times (including store closure)

Managed communications, customer inquiries, filing of merchandise sales, and verification of stock shipping and receiving transactions

Education:

Medical Office Administration (December 2006 - December 2007)

Honours Graduate, Centre for Distance Education, Sydney NS

Hairstyling Program (October 1998 - July 1999)

Diploma, Marvel Beauty School, Ottawa ON

Skills:

Team building, multi-tasking and problem solving

Proficient communications and customer service management skills

Experienced in office automation, computerized cash/inventory, POS systems; and credit, reconciliation and automotive applications

Keyboard/typing: minimum 54 wpm

Languages: English, fluent verbal and written; French, basic comprehension

Contact this candidate