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Customer Service Care

Location:
Gauteng, South Africa
Posted:
November 01, 2018

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Resume:

CURRICULAM VITAE

OF

LUNGILE JOYCE MAPHUMULO

Physical Address :726 Monticello country estates tombotti street Midrand 1862

Identity Number : 820-***-**** 086

Mobile : 078-****-*** /

E-mail Address : ac7kmm@r.postjobfree.com

Marital Status : Single

Nationality : South African Citizen

Gender : Female

Profile

Ability to work efficiently and effectively under both workload and time pressures while maintaining a calm outlook.

Experience delivering a high level of customer service to a range of customers, clients and colleagues.

Self-disciplined work ethic with the capacity to identify own targets and motivate self to achieve objectives.

Sound time management and organisation skills.

Knowledge of various filling system

Willing to work extended hours

Key Skills

Intercultural communication skill

Written and verbal communication and sound interpersonal skill

Computer skill

Career Summary

2015

eThekwini Municipality

Principal clerk (Internship)

2009

KwaMgaga High School

Senior Administration Clerk

2008

Prince Mshiyeni Memorial Hospital

Administration Clerk (in-service training)

Career History

2016 November – 2017 May

eThekwini Municipality – Customer Care

Attend to information sharing, queries and complaints from customers in respect of various services provided by the municipality

Receive and scrutinize applications for vending permits from prospective street traders

Receive and process applications for business licence applications in respect of food handling, entertainment and hawking in accordance with the business licencing Act.

Responsible for general administration duties including filing, maintain literature and information

Complete a transactional management register daily

Undertake related duties

Hall bookings

2015 June-2016 October

EThekwini Municipality - Registry

Filing of property documents

Records keeping of files

Capturing the number of files

Photocopying and faxing of documents

Scanning of building plans

Answering of telephone

Data capture on data viewer system

2009 June-2015 May

KwaMgaga High School

Coordinate meetings

Record keeping minutes

Rendering administrative functions – managing the office, attending queries, answering the telephone and message taking

Typing of letters and correspondences, faxing,

e-mailing and photocopying of circulars

Admissions of learners

Maintaining the filing system – filing of SA-SAMS development report survey clearance document, application forms for new schools and new grades.

Data capturing

Jan 2008 – Jun 2008

Prince Mshiyeni Memorial Hospital

Checking files and distributes files, sorting and filing of files when returning of patients

Records keeping of files

Answering the telephone and message taking

Making appointment of patients

Faxing and photocopying of documents

Personality and Capabilities

I work well on my own but I am also good working in a team and also encourage my team members to give off their best. I believe in being a great team-worker always adaptable and flexible to changes in the workplace. I am a determined and decisive person who uses initiative to develop effective solutions to problems. I adapt easily to any change. I can manage time effectively also can communicate well with people.

Training and Professional Dev.

Matric National Certificate- Samuel Mkhize High School - 2001

ND: Public Relations - 2010

Certificate: Introduction to TB for Supporters, Caregivers & Lay Counsellors (FDP) - 2014

Computer literacy

Micro Soft office, MS Word, MS excel and PowerPoint

References

Mamati Dladla (Principal Clerk)

eThekwini Municipality- Registry

Telephone:+27-031-***-****

Themba Seshange ( Mentor)

Sizakala Customer Service

Telephone: +27-031-***-****

Mr S.T. Sibisi (Principal)

KwaMgaga High School

031-***-****

Ms S.C. Mkhungo (Supervisor)

Prince Mshiyeni Memorial Hospital

031-***-****



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