OBJECTIVE

To obtain a position with a company that will allow my diverse experience to be utilized to its utmost ability.

PROFESSIONAL SUMMARY

A bilingual professional with diverse experience to include: over ten years of Human Resource Management and Office Management experience. I have served for over twenty-five years serving customers in call centers and face to face, offering the utmost customer satisfaction. I offer my employer dedication of service, loyalty to my company, experience in customer retention, de-escalation, customer service interaction with all customers that is genuine. I have received numerous customer satisfaction reviews in quality outstanding service. I possess research capabilities, leadership abilities, team building, planning, organize facilities activities, ability to work independently, self starter, loyal, and reliable, honest, trustworthy, integrity regarding employee records and business issues, and conducting internal investigations.

EXPERIENCE

06/17- 10/18

Med Team 84 N E Loop 410, San Antonio, TX 78216 210-***-****

Home Health Provider

Assisted individuals with physical and mental challenges with daily activities to include

assistance with grooming, bathing, dressing, assist with daily meals, errands and medical appointments.

...

08/06 – 05/07

Southside I.S.D. 1460 Martinez-Losoya Rd, San Antonio, TX 78221 210-***-****

Substitute Teacher

Assisted students in the absence of their home room Teacher. I would review daily assignments, collect and grade homework assignments. Assist students with questions or concerns regarding assignments. Provide Teacher with daily report of absences, tardy’s and any discipline concerns.

…

04/02 – 06/04

Hospital Inventories Specialist, Inc. 3615 W. Waters Ave, Tampa, FL 33614 813-***-****

Human Resource Manager

Developed and administered personnel policies and procedures to insure compliance with Federal/State laws, OSHA, Workman’s Compensation. Developed Safety Program, conducted safety meetings to promote safety first and control work related injuries. Scheduled meetings and conferences as needed. Conducted staffing needs for various departments, various office locations.

Reviewed applications, conducted interviews, processed new hire paperwork, conducted new hire orientation, maintained employee records, maintained attendance records, vacation, leave request, holiday scheduling, responsible for conducting terminations, disciplinary action, grievances and conducting internal investigations, employee retention, managing of departments and department supervisors.

Produced reports for upper management, re-enforced positive employee relations thru open communication, coaching employees, advising and motivational employee programs’.

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(Continued)

03/00 – 09/00

A & E Signature Service- 919 N. Market St, #600, Wilmington DE 19801 302-***-****

Sr. Administrative Service Representative (CSR)

Responsibilities included; assisting customers with information regarding home appliances, electronic and yard equipment. Assisted by scheduling service calls, reviewing warranties and renewing warranties.

Scheduled service calls, relayed messages to Service Technicians regarding customer request.

Documented all calls with coded messages and special notations.

Canceled and rescheduled service calls as needed, relaying such changes to Service Technicians.

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01/96 – 01/99

Q.V.C. Inc. 9855 Westover Hills Blvd. San Antonio, TX 78251 210-***-****

Call Center Customer Service Representative/Order Entry

Assisted customers with placing orders, selection of delivery, shipping to alternative addresses, selection choice.

Assisted customers with placed orders, cancelations, problems with delivery or shipment damages, change of address, credit card issues, credits, etc.

…

08/90 – 05/96

South Texas Floor Maintenance 25840 Sand Cliff Dr. San Antonio, TX 78264 (family owned)

Administrative Office Manager/Human Resource Manager

Responsible for managing office, managing office supplies, managing daily business operations, generating proposals, contracts, and reports, responsible for all business correspondence. Main point of contact for all employees, recruiting personnel, new hire processing, maintaining employee files. Responsible for allocating employee responsibilities.

EDUCATION 1976 - 1981 South San Antonio High School Graduate 1981

2515 Navajo San Antonio, TX 78224

2001 - 2001 Microsoft Office II

Harlendale Extended Learning Certification of Completion

Windows 98, MS Word, MS Office, MS Excel

REFERENCES

Braulia Carrillo

25950 Sand Cliff Dr., San Antonio, TX 78264 210-***-**** email: ac7klo@r.postjobfree.com

Mary Spears

1815 McCauley San Antonio, TX 78224 210-***-**** email: ac7klo@r.postjobfree.com

Sylvia Carmona

1818 Rodgers Rd., Apt. # 4124 San Antonio, TX 78251 210-***-**** email:ac7klo@r.postjobfree.com

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