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Customer Service Administrative Assistant

Herriman, UT
November 01, 2018

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Virginia E. Hankammer

West Jordan UT Ph. 619-***-****


My personal objective is to align my actions with my mission:

to be an asset to the company, to inspire, engage, and equip others to do the same, and

to definitely impact the life of every person I meet, especially in the Healthcare field.

As I uplift everyone I interact with on a daily basis, I certainly fulfill

my personal mission statement…To be of help to others!


- Fluent communication in Spanish and English.

- Excellent work ethic.

- Excellent interpersonal skills.

- Interest and experience in leadership.

- Common sense approach to problem solving.

- Flexible and willing, to act independently as well as a team player.

- Explicit communication skills with staff and patrons.

- Possess strong ability to establish rapport with people from different backgrounds.


SENIOR SPANISH TUTOR, San Diego City College, CA 2016 – 2017

Senior Spanish Tutor

- Assess and improve comprehension of the language, follow up tutees’ class assignments.

- Helped tutees to articulate their thinking with Spanish grammar.

- Prepared review sessions for students before finals.

BARBARA RICCA REALTY Kingman, AZ 2007 – 2009

Real Estate Bilingual Sales Agent

- Assisted clients through the process of buying or sell properties.

- Interviewed prospective clients.

- Discussed sales conditions, accompanied clients to property sites.

- Drew up real estate contracts.

FOUR SEASONS RESORT, Carlsbad, CA 2002 – 2004

Hostess/Guest Coordinator

- Processed high volume of phone call orders from customers on a weekly basis.

- Kept records of room availability and guests’ accounts.

- Handled credit cards and cash transactions through POS system.

PROVIDIAN FINANCIAL, Salt Lake City, UT 2000 – 2002

Credit Service Specialist

- Scheduled payments and updated past due accounts.

- Trained customers on possible debt consolidation best practices.

- Monitored and kept records of online client transactions.

- Presented payment options for achieving credit worthiness.

J.D. SERVICES TELECOM, Salt Lake City, UT 1997 – 2000

Bilingual Customer Service Specialist

- Digital international switchboard operator.

- Resolved 100% of customers billing adjustments, and complaints.

- Handled payments over the phone and updated customer records.


- San Diego City College CA

- Associate Degree in Arts / Psychology 2010 – 2015

- San Diego City College CA

- Administrative Assistant Certification - 2008

- Licensed Real Estate Sales Agent in California and Arizona states. - 2006

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