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Technician Network

Atlanta, GA
October 31, 2018

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**** ********** ****

Jonesboro, GA 30236




• Experienced Network Operations Technician seeks challenging position as a Network Telecommunications Technician


Level 3 Communications/Centurylink 12/16 to present

Circuit Switch NOC Technician, Atlanta, GA (12/16 to present)

24x7 alarm surveillance of the following components: (VoIP switches, SS7 Network, Lucent 5E Switches and Nortel DMS). Perform repair and resolution of voice network events. Proactively manages the following switching platforms, voice/modem servers, SS7 network, and all TDM switches. Perform network upgrades and maintenance. Provide field ops support during emergencies and during scheduled maintenance. Perform call impact assessments during major outages.

Windstream Communication 01/15 to 12/16

ERC VoIP Technician, Charlotte, NC (01/15 to present)

• Troubleshot, configured, and provisioned VoIP, MPLS, QOS, SIP Trunks, ISDN PRIs, CAS 2-way Trunks, FXS lines, Hosted PBX, and Hosted Polycom phones via T1, Multilink PPP, T3, Ether loop, and Metro-e level, built out of Cisco and Adtran CPE and Cisco and Juniper edge routers. Also familiar with NEC switches.

• Troubleshot standard and advanced translations issues in Metaswitch, SONUS PSX and GSX, and 5ESS switches and Troubleshot, provisioned, and configured Metasphere, Broadsoft (Broadworks), and Sylantro feature servers.

• Troubleshot routine and complex SS7, SIP, TDM call routing issues by investigating routing records ISDN, SIP, voice and data traces/debugs in Cisco and Adtran routers, as well multiple Class 5 switches.

• Provisioned, configured, and troubleshot Hosted IP Polycom 300, 500, and 600 series hosted phones via Broadsoft and Metasphere feature servers, Cisco and Adtran CPE, and SONUS GSX and Metaswitch class 5 switches. Also familiar with Unified Communications platforms associated with Windstream.

• Took incoming calls from customers, field technicians, and peers and assisted in troubleshooting Metro-e, T3, T1, POTS, and resale repair issues through to resolution.

Fairpoint Communications 10/14 to 01/15

Installation, Maintenance and Repair Tech {Contractor}, Brattleboro, VT (10/14 to 01/15)

Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram. Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors. Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications. Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation. Maintains customer rapport by listening to and resolving concerns; answering questions. Maintains safe work environment by following codes, standards, and legal regulations.

Install and splice lines and cables in aerial, underground, buried, building and cell tower environments. Experiencing in using test equipment. Measuring devices, meters, and Hand tools

Review and interpret work orders, circuit diagrams and engineering drawings. Inspect, clean and test communication services facilities. Evaluate customers' communication needs and recommend additional products/services when appropriate. Operate and maintain power Equipment. Also worked from hydraulic aerial lifts (buckets) and ladders mounted on trucks. Able to locate landmark paths for underground cable. Repair and Replaced faulty equipment such as defective and damaged telephones, wires, etc.

Installation, maintenance, and testing of all central office/head end and remote/node sites for the delivery of voice, video, and broadband services.

Endeavor Field Service Technician 09/07 to 10/14

Field Service Technician {Contractor}, Atlanta, GA (09/07 to 10/14)

• Installed and maintained both telephone and fiber optic lines. Spliced and laid both aerial and underground cable. Installs both digital and analog circuits including T-1 lines, DSL, ADSL, FRAME RELAY, PLNE, PLNA, RADIO LINES, 56K, CSU/DSU/ROUTER CONFIGURATIONS and PBX testing. Experienced with both commercial and residential inside premise wiring as well as new construction prewire.

IntelSat Network Operation Center Satellite Support Technician 11/05 to 6/07

Satellite Support Technician, Atlanta, GA (11/05 to 6/07)

• Monitors network status and provides technical expertise is assistance in troubleshooting network problems. Monitor and maintains satellite communication networks, utilizing a variety of communication techniques on multiple satellites. Provide superior customer support to all of G2’s customers. Proactively monitoring customer networks using G2’s monitoring tools and procedures to include; iDirect, and equipment such as spectrum analyzers to diagnose network problems. Provide 1st level troubleshooting and diagnostic support with end customer at all skill levels. Quickly and accurate identify the segment where the fault lies and calls the trouble out to the appropriate vendor. Liaison with G2 vendors and subcontractors, to insure they are proactively working to resolve customer outages within their network.

Follow Escalation procedures to insure customer outage notifications are communicated to the appropriate service departments.

Numerex Network Operation Center Network Support Technician 9/03 to 1/06

Network Support Technician, Atlanta, GA (9/03 to 1/06)

• Ensures the integrity of the Cellemetry network/gateway by providing network and fault management in a NOC environment. Provide 1st level support for any Cellemetry problems that might occur; and provide timely resolutions. Activates and troubleshoots Mobile guardian units by using Applications Engineering Support System and also provide real-time customer support for these units. Responsible for the overall support of product and network issues for Cellemetry VARs (Value Added Resellers). Utilizes real time traffic monitoring tools to provide immediate corrective action to prevent or minimize any disruption to Numerex commercial customers. Assist Development team in certification of VAR products and services. Responsible for communication between the Numerex Network Operation Center and Australia (TELSTRA). Responsible for 2nd Tier support for the BellSouth Colombia Gateway located in Bogotá, Colombia. Also supports the Gateway in Asuncion, Paraguay. Monitors and maintain integrity of all Cellemetry servers to include: Windows NT’s, Applications Servers, Web Servers, WinApp Servers, Database Servers, SS7 servers, and U.S. Robotics. Experienced with UNIX and Window based operations systems. Also responsible for troubleshooting internal network infrastructure (Frame Relay, Voice,

Internet, SS7, SONET) and escalates them to the appropriate fix agencies for expeditious problem resolution.

AT&T Voice Operations Center Voice Communications Technician 10/02 to 02/03

Voice Communications Technician, Atlanta, GA (10/02 to 02/03)

• Responsible for the testing of circuits designed to carry ISDN and voice transmissions on AT&T’s 4ESS and 5ESS voice switches. Correct defects in circuit designs and also verify the accuracy of circuit routings.

Test voice circuits from AT&T nodes to the customer premise. Coordinate circuit testing with AT&T’s on-site work force {OSWF}, LECs, and the customers. Responsible for troubleshooting existing voice circuits and network problems. Familiar with AT&T systems to include: SOTS, TIRKS, DSTS, TOPAS TSNOW, SDM, ConnectVU, DACS-OSS, SSIRS and BLISS.

Sprint Broadband Operations Center Broadband Switch Operator 07/99 to 04/02

Broadband Switch Operator, Atlanta, GA (07/99 to 04/02)

• Ensured the integrity of the ATM Core by providing network and fault management across all ATM Core network elements in a NOC environment. Performed fault management for NEC model 20E and 40G switches, Nortel Vector switches, Nortel Passport switches, Marconi ASX-4000 switches, Kentrox AAC-3 switches, and Hitachi switches. Utilized switch diagnostics, test sets and real time traffic monitoring tools, quickly evaluated fault information and took immediate corrective action to prevent or minimize any disruption to Sprint’s commercial ATM Core customers.

Sprint Private Line Service Center Network Operations Specialist 01/99 to 07/99

Network Operations Specialist, Atlanta, GA (01/99 to 07/99)

• Responsible for delivery and assurance of Sprint services to include X.25, IP, Private line, Frame Relay, Network Management Systems and some ATM at the physical layer level. Daily responsibilities included, installation and maintenance of new and existing DS0, DDS, and DS1 circuits through troubleshooting and fault isolation techniques; Also ensured proper circuit component and provisioning layout, accurate digital cross connect mapping, access provider remote test and acceptance, end to end continuity testing, and input of overall circuit performance information entry into Facility Management Systems {FMS} and Trouble Reporting System {TRS}. Also responsible for escalation management to the appropriate fix agencies for expeditious problem resolution.

United States Air Force Satellite Communications Specialist 09/91 to 01/99

Satellite/Wideband Communications Journeyman, Fort Hood, Texas (1/98 to 1/99)

• Installed, operated, and maintained super high frequency ground mobile forces satellite communications

and microwave equipment.

Satellite/Wideband Communications Journeyman, Ramstein Air Base, Germany (1/95 to 12/97)

• Deployed, operated, and maintained satellite communications terminals in a tactical environment

throughout Europe, Africa, and the Middle East. Also used anti-jam equipment and techniques

to neutralize effects of communication jamming.

Milstar Hardware Maintenance Specialist, Colorado Springs, Colorado (8/92 to 12/94)

• Planned and activated organizational level maintenance support for the Milstar Satellite communications system worth more than $31 billion.


Currently pursuing Microsoft Certified Systems Engineer/MCSE and Cisco Certified Network Associate/CCNA certifications

Currently pursuing Bachelors in Computer Engineering Technology - 16 credit hours completed.

• DeVry Institute of Technology, Decatur, Georgia

Candidate for an Associate of Applied Science Degree in Electronics - 56 credit hours completed.

• University of Maryland, Ramstein Air Base, Germany

Training completed through the United States Air Force:

• Microwave Line of Sight and Tropospheric Scatter Techniques – 1995

• Milstar Organizational Level Maintenance Course – 1993

• Basic Satellite Communication and Electronics Principles – 1992.

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